VTC Technician 1

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The VTC Technician conducts VTC conferences, operates VTC equipment such as VTC conferencing equipment, consoles, Digital Video Recorders (DVD), cameras, microphones, desktop and laptop computers supporting VTC events. This role is responsible for supervising and assisting VTC technicians. The position reports to the Site Manager as required.

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position.

Responsibilities

• Coordinates with customers to endure equipment is operational.
• Sets-up and operates VTC equipment.
• Establishes end-to-end secure and non-secure connectivity to support conferences.
• Establishes proper cable connection and routing to various Audio/Video and communication links.
• Adjusts sound and light levels for optimum performance of equipment and comfort of customers.
• Troubleshoots VTC and connectivity problems with local and distant end technical control facilities and Service Desk to restore communication and resolve poor reception/transmission issues.
• Troubleshoot equipment; configures, modems and data timing and transfer rates.
• Resolves connectivity problems with technical personnel.
• Performs weekly maintenance on all associated VTC equipment.
• Operates, administers, and maintains the VTC Bridge. Required to manipulate the bridge to provide technical support for all VTC circuits attached.
• Performs other duties and assignments assigned.

Qualifications

Security Clearance:

• The position requires an active Secret clearance.

Education & Certifications:

• High School Diploma or GED required. Associate degree or technical training in telecommunications, information technology, audiovisual systems or a related field is preferred. 

Experience:

• Minimum of five (5) years experience supporting Video Teleconferencing (VTC), audiovisual systems, communication systems, or related technical field. 
• Experience supporting secure communications environments and customer-facing technical support operations is preferred.
• Experience with a customer service-oriented company. 

Skills & Technology Used:

• Working knowledge of VTC systems, codecs, bridges, and audiovisual equipment.
• Experience configuring and troubleshooting Creston control systems and video codecs.
• Understanding of basic network connectivity and communications protocols.
• Ability to troubleshoot audio, video, and signal transmission issues.
• Strong customer service and verbal communication skills.
• Ability to operate in secure and non-secure communications environments. 

Work Environment:

• The work environment will be 95% indoors and 5% outdoors.
• The outdoor work environment may exceed temperatures 100° F. Candidate must be able to physically withstand extreme heat.

Physical Activities:

• Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs.
• Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40lbs, for extended periods of time.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

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