Lumos is now hiring a full-time IT Jr. Engineer – Support Technician (Jr. End User Support Technician) who will be the go-to problem solver for our teams across all locations. In this dynamic role, you’ll provide both hands-on and remote technical support for PCs, printers, phones, and peripherals, as well as manage proprietary systems in Engineering, Telecom, and Corporate Security. You’ll serve as the first point of contact for technical issues, assess priority and ownership, resolve tickets, and escalate when needed—while offering Tier 2 expertise and guidance to our Helpdesk team.

This position plays a vital role in keeping our operations running smoothly at all times, including participating in a rotating on-call schedule to address critical after-hours issues. You’ll also manage user accounts, maintain documentation, provide application training, and support IT aspects of new projects, facility moves, and equipment setups. From installing edge network devices to mentoring teammates, you’ll help ensure Lumos stays connected and productive every day of the year.

Why Lumos:

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do:

Provide on-site technical support, including resolving tickets, installing equipment, and relocating existing hardware to meet department or management needs.
Deliver new PCs and equipment to remote locations, which may require long-distance travel or occasional overnight stays.
Build or rebuild PCs, install new hardware or software, and add functionality through peripherals, test new equipment for compatibility with standard company systems.
Install and configure hardware/software and provide basic end-user training on new tools.
Respond to support calls and tickets, troubleshoot and resolve issues, or escalate to the appropriate department or vendor.
Collaborate with software/hardware manufacturers to resolve compatibility or performance issues.
Coordinate with repair vendors for equipment servicing and replacement; work with non-ITS teams to resolve proprietary or non-standard system issues.
Provide technical guidance and field leadership to PC Technicians, assisting with complex problem resolution.
Maintain and manage user accounts across internal and external systems, including password resets, rights management, and account security.
Enforce security policies, investigate violations, and coordinate with Human Resources on policy-related matters when required.
Oversee day-to-day operations and support for all IT equipment outside the Data Center, ensuring service levels for callback and resolution times are met.
Manage project timelines, ensuring completion within allotted deadlines; make policy decisions and exceptions with management approval.
Control system access, monitor inventory, and handle escalations or service complaints in the absence of management.

What You'll Bring:

High school diploma or equivalent required; Associates degree preferred.
2+ years working as an IT Technician or in a similar technical support role.
Proficiency in Microsoft networking and familiarity with Cisco networking.
Experience working in a .NET environment.
Strong knowledge of Microsoft Office applications.
Logical hardware and software troubleshooting abilities.
Proficiency in IP phone systems, iOS and Android devices.
LAN/WAN troubleshooting skills.

What Makes You a Great Fit:

Preferred Certifications:

Microsoft Certified Professional (MCP) in Windows 11
CompTIA A+ Certification
CompTIA Network+ Certification

Strong customer service orientation with the ability to build positive relationships across teams.
Basic project management skills, including task prioritization and meeting deadlines.
Self-motivated and able to work effectively with minimal supervision.

Physical Requirements:

Regular use of computers, phones, and standard IT equipment.
The ability to move and transport equipment weighing up to 50 lbs.
Frequent standing, walking, bending, and reaching during equipment installation or servicing.
Travel to Lumos locations as needed, including occasional overnight stays.
Continuous use of vision, hearing, speech, and reasoning to perform job duties.

Pay Range:

The anticipated base salary range for this position is $49,200–$55,000. Actual base salary and overall compensation may vary based on experience, skills, education, market conditions, business needs, work location, and other applicable factors.

Benefits & Perks:

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life’s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.
Discounts on T-Mobile wireless service and select features for lines.

Applicant Eligibility Notice:
Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

About the company

Lumos provides 100% fiber-optic internet and whole-home Wi‑Fi to homes, businesses, and multi-family buildings in the Midwest and Eastern US as part of the T-Mobile Fiber Home Internet network. It delivers high-speed, reliable connectivity by bringing fiber directly to buildings and distributing the signal throughout the interior with a connected Wi‑Fi system. The service emphasizes a fiber-first approach and leverages T-Mobile benefits to add value beyond basic internet access. Its goal is to build a fast, future-ready broadband network in its service areas and offer customers more value through the T-Mobile ecosystem.

Company Size

1,001-5,000

Company Stage

Grant

Total Funding

$1.1B

Headquarters

High Point, North Carolina

Founded

1895

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Simplify's Take

What believers are saying

USTelecom and NTCA backed Lumos's FCC petition in August 2026, strengthening leverage.
Lumos says hundreds of municipalities still approve builds, preserving near-term expansion runway.
Mispagel's May 2026 appointment follows Frontier's 10 million fiber passings, improving execution odds.

What critics are saying

Lumos abandoned 200,000 Ohio households after Stark and Mahoning county permit fights in June 2026.
A Girard gas-line rupture on April 30, 2026 froze excavation and damaged trust.
Repeated stop-work orders and lawsuits create existential buildout risk if regulators tighten safety rules.

What makes Lumos unique

T-Mobile and EQT bought Lumos in April 2025, funding rapid fiber scale.
Scott Mispagel, ex-Frontier, became CEO on May 19, 2026, deepening operational credibility.
Lumos targets 3.5 million homes by 2028, far beyond regional competitors.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Health Savings Account/Flexible Spending Account
401(k) Company Match
100% employer-paid life and disability insurance
Wellness Program
Employee Referral Bonus
Discounts on Lumos Fiber Internet

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

KOAM News Now

Oct 6th, 2026

Lumos Fiber acquires ALLO Fiber in Joplin; Both appear before Joplin City Council

JOPLIN, Mo. (KOAM/KJFX) — In a surprise announcement late last week Lumos Fiber announced they have acquired ALLO Fiber internet.

The Joplin Globe

Oct 2nd, 2026

Lumos acquires ALLO fiber network in Joplin.

Lumos acquires ALLO fiber network in Joplin. * By Andy Ostmeyer | [email protected] * 3 hrs ago * 2 min to read Lumos, based in High Point, North Carolina, announced Friday that it has completed acquisition of the fiber network being built and operated in Joplin by ALLO Fiber. "It's exciting," Scott Mispagel, CEO of Lumos Fiber, said in a statement. "We look forward to welcoming customers to Lumos and continuing the work to bring reliable, high-performance fiber connectivity to more homes and businesses across the community." According to the company, current ALLO customers will continue to receive service during the transition and do not need to take any action. Lumos will contact customers directly with additional information before their service transitions to Lumos near the end of 2026. Lumos operates a fiber-optic network in 12 others Southeastern and Midwestern states, said Grace Simrall, senior director for market development for Lumos. Allo's arrival in Joplin was the result of a multi-year effort by the city of Joplin and a consultant it hired to bring high-speed internet service here. Allo was awarded a contract for that in April 2024 by the City Council and a groundbreaking was held that fall. Allo, based in Lincoln, Nebraska, had committed to investing about $40 million to build the system in Joplin. In a statement Friday, the city of Joplin said it was made aware of the deal a couple weeks before it closed, and that representatives from Lumos and ALLO are scheduled to appear at the Monday night Joplin City Council meeting to provide more information about the transition. "The city's investment of $5 million from ARPA grant funds into the network infrastructure has been completed. The rest of the network buildout will be completed under the existing agreement, now managed by Lumos," the city said in a statement. Joplin officials sought out a fiber-optic provider after learning during the recovery from the 2011 Joplin tornado that many parts of the city had unreliable or slow internet service. An effort to attract potential providers of faster and more reliable service across the city began in 2020 after a city-appointed steering committee of community leaders met to develop a technology plan for Joplin. Internet access was at the top of a list of priorities established by the committee. That resulted in the city commissioning a broadband analysis study that was completed in 2021. Consultants who assisted the city to recruit firms that might make offers to provide broadband service here started with nine companies and helped city officials narrow the field to three, with Allo ultimately being chosen. Allo completed its fiber ring around Joplin earlier this year, according to Qwyntnn Brown, then the field marketing specialist and MDU account manager for Allo, said this spring. The ring was described as the backbone of the network by company officials. The company also set up two generators, one on 26th and the other on Second Street, for redundancy, opened a storefront at 512 S. Main St., and a warehouse on Seventh Street. This spring and summer the company said it was developing its PONs, or Passive Optical Network, which is a connection to the fiber ring for about 1,000 homes and or businesses. Allo also began adding customers earlier this year. Asked about Allo's network, Simrall said, "It's not done," and added that Allo has built a "very strong foundation." Lumos operates similar to the Allo plan, she said, with neighborhood hubs connected to a network. She also said that Lumos is a joint-venture partner with T-Mobile Fiber and that T-Mobile stores in Joplin will be able to provide customer support.

Broadband Breakfast

Aug 10th, 2026

Lumos asks FCC to preempt Two Ohio counties' rights-of-way.

Lumos asks FCC to preempt Two Ohio counties' rights-of-way. Fiber provider says local permitting requirements near double anticipated project costs WASHINGTON, Aug. 10, 2026 - Two northeastern Ohio counties are hiring outside counsel to fight a federal petition filed by fiber optic provider Lumos. Related to what you are reading now Lumos filed its petition on June 18 asking the Federal Communications Commission to preempt Stark and Mahoning Counties' local right-of-way requirements under Section 253 of the Communications Act, arguing that permitting requirements in both counties have effectively caused it to abandon projects that would have reached roughly 200,000 Ohio households. "This wasn't a decision Lumos made lightly," Lumos's VP of Marketing Derek Kelly said in a statement explaining the company's decision. "Before filing the petition, more than a year was spent working with county officials in an effort to find a practical path forward." In Stark county, Lumos challenged a $1-per-linear-foot construction fee and inspection charges of $55 to $75 an hour. The company also drew issue with both counties over requirements that construction plans be prepared and certified by an Ohio-licensed professional engineer and supported by base mapping from a professional surveyor. Lumos estimates Stark county's requirements would have added about $2.74 million to its project, roughly 50 percent of anticipated costs and 23 percent of expected five-year county revenue, while Mahoning's survey mandate alone would add an estimated $3.9 million. "The surveying requirement alone would have added roughly $1.5 million in costs and potentially delayed construction for years due to the limited number of licensed surveyors available to perform the work," Kelly wrote. He argued the same right-of-way access in other jurisdictions generally would not exceed $500. Lumos ultimately abandoned both buildouts, stranding more than $2.6 million in sunk engineering costs and leaving an estimated 200,000 households without access to its service. Local officials describe the rules differently. Mahoning County Prosecutor's Office civil division chief Kathi Welsh, whose community has clashed with fiber installers over damaged utility lines and unfinished excavation work, said the survey mandate exists to ensure safety and protect existing infrastructure in the right-of-way. Lumos already faced a significant safety incident in the region. The company was boring underground in Girard on April 30 when a gas line ruptured and triggered an explosion that destroyed a home, leaving its residents homeless. Girard has suspended further fiber excavation pending the results of a state investigation, and township officials in nearby Boardman have asked state lawmakers for expanded authority to issue emergency stop-work orders and set uniform excavation safety standards. Welsh said that a favorable ruling for Lumos would constrain how the county manages its roads generally. Recurring issues for the provider. Lumos has faced pushback from local officials over its construction work before. A lawsuit filed in Spartanburg County, S.C. reported April 2025 alleged Lumos ruptured a sewer line, causing sewage backflow into a home and a resident's infection. The suit claims Lumos has been responsible for six gas leaks and multiple water-main strikes in Columbia, S.C., plus a sinkhole in a public road, and says the incident was one of several. In Floyd County, Ind., commissioners issued an immediate stop-work order in June 2025 on all Lumos utility permits, citing violations of the county utility agreement and public-safety concerns raised by a local fire district. Lumos had planned to serve more than 80,000 homes in Clark and Floyd counties. The company has been pursuing an aggressive expansion since T-Mobile and private equity firm EQT completed a joint venture to acquire Lumos in April 2025, with the companies targeting expansion of the fiber network to 3.5 million homes by the end of 2028. T-Mobile took a 50 percent stake and assumed the customer relationships, while Lumos continued building and operating the fiber network. In a July 2026 post, Lumos says it "fully supports reasonable local oversight" and works with "hundreds of municipalities across the country," however, the permitting requirements imposed in Stark and Mahoning counties made deployment economically unworkable. As for the two northwestern Ohio counties. Mahoning County Commissioners approved a resolution Thursday authorizing the appointment of Washington, D.C.-based telecom attorney Gerard Lederer of Best Best & Krieger, at the request of the county prosecutor's office. Mahoning will cover the legal costs upfront, with Stark county reimbursing half. Before joining BBK, Lederer was with Miller & Van Eaton, a firm known for representing municipalities on right-of-way law, where he often represented local governments on cable, wireless, and small-cell siting disputes. He has been publicly critical of federal efforts to preempt local right-of-way authority. In January 2026 he raised concerns about the American Broadband Deployment Act's impact on local permitting authority and in October 2025 he questioned whether the FCC had adequately justified new wireless infrastructure streamlining rules. Join the Broadband community for FREE! Post tagged in Related on Broadband Breakfast

Data Center Dynamics

May 20th, 2026

Lumos appoints former Frontier exec Scott Mispagel as new CEO.

Lumos appoints former Frontier exec Scott Mispagel as new CEO. He replaces the retiring Brian Stading May 20, 2026 Fiber optic provider Lumos has announced the appointment of Scott Mispagel as its new CEO. Mispagel takes over effective immediately from Brian Stading, who announced his retirement earlier this year. The two will work together over the coming weeks as part of the transition. Mispagel most recently served as senior vice president of national engineering & operations at Frontier Communications. During this stint there, he helped Frontier build out its fiber footprint to more than 10 million locations. He spent close to nearly 13 years at Frontier and also previously held leadership roles at Windstream and GTE. "Lumos has built something truly special. A strong company with a talented team, a clear vision for growth, and a deep commitment to the customers, partners, and communities it serves," said Mispagel. "I'm honored to join Lumos at such an exciting time. The opportunity ahead is tremendous, and I look forward to working with this exceptional team to continue delivering world-class fiber infrastructure to the communities we connect." He joins Lumos a year after the company was acquired by US carrier T-Mobile, as part of the telco's plans to bolster its fiber presence. T-Mobile acquired Lumos as part of a JV with EQT Infrastructure. It represents a change in leadership since Stading was appointed CEO of Lumos in 2022. "Scott is an accomplished and highly respected industry leader with a proven ability to scale organizations, drive operational excellence, and build high-performing teams," said Stading. "As Lumos enters its next phase of growth, I'm confident Scott's leadership experience and strategic vision make him the ideal person to guide the company forward. Serving as CEO of Lumos has been one of the greatest privileges of my career." As part of the JV, T-Mobile and EQT aim to reach 3.5 million homes by the end of 2028. The carrier will invest $950 million into the JV, with an additional $500m planned between 2027 and 2028. More in workforce & skills.

Associated Press

May 19th, 2026

Scott Mispagel named Lumos CEO to drive fibre expansion after 10M passings at Frontier

Lumos, a fibre optic internet provider, has appointed Scott Mispagel as chief executive officer, succeeding retiring CEO Brian Stading. Mispagel brings over 20 years of telecommunications experience to lead the company's next growth phase. Most recently, Mispagel served as senior vice president of national engineering and operations at Frontier Communications, where he oversaw delivery of more than 10 million fibre passings and managed multi-billion-dollar capital investments. He previously held leadership roles at Windstream and GTE. Stading, who led Lumos since 2022, expanded the company's fibre footprint and established a partnership with T-Mobile. Lumos provides 100% fibre optic internet across the Midwest and eastern United States as part of T-Mobile Fiber Home Internet.

Lumos

Junior End User Support Technician

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