Host
About the job
- At least 6 months of guest-facing hospitality experience is described as preferred, not strictly required.
- Polished communication, phone and email etiquette, and a professional demeanor.
- Comfort with reservation platforms and basic point-of-sale tools; familiarity with Google Workspace is a plus.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Reliable attendance and schedule flexibility for nights, weekends, and holidays.
- Ability to stand and walk for extended periods, up to 8 hours or more; frequently reach and lift up to 20–25 pounds.
- Ability to work in a fast-paced environment with variable noise and temperature; slip-resistant footwear is required.
- Greet each guest warmly and maintain a professional presence at the host stand.
- Anticipate guest needs, including celebrations, accessibility, and special requests, and personalize the experience.
- Provide clear wait-time estimates and thoughtful alternatives, managing guest expectations with empathy.
- Manage reservations and the waitlist using platforms such as Resy, SevenRooms, or TOCK to optimize seating and guest pacing.
- Seat guests according to the floor plan and server rotation, coordinating with front-of-house leadership to balance sections.
- Monitor table status and turns, and promptly communicate delays or adjustments to guests and the team.
- Share guest details such as allergies, preferences, celebrations, and VIP status with servers, and update notes in the system.
- Address guest concerns or escalations calmly and engage a manager when needed.
- Maintain courteous phone and email etiquette and capture detailed messages and leads.
- Keep the host stand, entry, menus, and signage organized and presentation-ready.
- Support lobby and door checks, coat check as applicable, restroom spot checks, and ADA accessibility.
- Assist with menu updates, collateral, and daily event signage.
- Use reservation and point-of-sale tools accurately, and process confirmations, waitlist texts, and guest profiles.
- Support to-go and pickup coordination with the bar or kitchen when assigned, ensuring accurate handoffs.
- Follow Department of Health standards and allergy protocols, uphold crowd management and safe entry and exit flow, and adhere to responsible alcohol service policies, including ID checks for bar seating as applicable.
- Partner with servers, runners, bar staff, and management to protect ticket times and the guest experience.
- Participate in pre-shifts and trainings, and model company values, inclusivity, and professionalism.
- At least 6 months of guest-facing hospitality experience, such as host, concierge, reception, or similar experience.
- Familiarity with Google Workspace.
About the company
The Jose Andres Group runs a collection of high-end restaurants, including The Bazaar, where guests experience innovative dining led by James Beard Award–winning chef Jos Andrés. The Bazaar combines avant-garde dishes with theatrical presentations in a stylish, modern space designed by Philippe Starck. The restaurant showcases creative techniques—such as smoking cocktails and spherified items—within a lively, immersive setting. What sets it apart is the combination of a celebrity-led culinary team, chef-driven artistry, and a strong emphasis on experiential dining rather than just food, all within a distinctive, stylish venue. The goal is to provide memorable, magical dining experiences that push culinary boundaries and surprise guests with both taste and presentation.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
Auckland, New Zealand
Founded
2019
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Simplify's Take
What believers are saying
- W Nashville opened JAG venues in early 2026, expanding beyond core coastal markets.
- Bazaar House opens in 2027 with 67 rooms, private club, wellness, and retail.
- Delta's phased 2026 menu rollout extends José Andrés branding into premium airline cabins.
What critics are saying
- The Bazaar at Waldorf Astoria closed March 11, 2026, then became Bazaar Meat.
- California Prop 65 notices from May 8, 2026 target José Andrés Corporation shellfish products.
- Exiting CEO Sam Bakhshandehpour left in 2026, signaling leadership churn during expansion.
What makes Jose Andres Group unique
- José Andrés Group spans 40 restaurants plus World Central Kitchen’s global humanitarian halo.
- The Bazaar brand gives JAG high-end, theatrical dining across D.C., Las Vegas, and New York.
- Thor Equities partnership brings hotel development expertise to Bazaar House in Georgetown.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Flexible Work Hours
- Tuition Reimbursement
- Meal Benefits