Part-Time
Medical Assistant
Behavioral Health
Updated on 7/21/2026
Monarch
1,001-5,000 employees
Behavioral health and substance use treatment
Compensation Overview
$19/hr
Charlotte, NC, USA
In Person
On-site in Charlotte, North Carolina. Occasional travel may be required.
 Medical, Clinical & Veterinary (1) |
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- High School Diploma (Required)
- Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA) as minimum qualifications
- Medical Office Setting Experience 2-4 Years (Not Required)
- Helps patients by providing information, services, and assistance.
- Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit (this includes demographics, insurance coverage, referral/prior authorizations, etc.)
- Organizes the flow of individuals for appointments and accompany individuals to and from the treatment areas and notifies necessary staff of individuals arrival.
- Prepares patients for appointment by taking blood pressure, weight, and temperature; and conduct medication reconciliation.
- Saves doctors’ time by helping with office procedures.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential.
- Schedules appointments; verifying times with patients; and preparing charts.
- Respond to verbal and electronic requests for information and assistance using proper policies, reference tools and provider instructions.
- Process prescription refills, and direct/instruct people we support and/or family members regarding prescription and treatment instructions according to the provider guidelines and orders.
- Perform Medication injections to people we support as ordered in the electronic record by the medical provider and follow specific nursing protocols for each specific injection.
- Perform urine drug screen testing for people we support when ordered in the electronic health record as ordered by the medical provider and follow specific nursing protocols for completion of each urine drug screen.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
- Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
- Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements.
- Enhances practice reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
- Maintain trainings as required and requested.
- Demonstrate knowledge of emergency procedures and assist in crisis situations.
- Demonstrate knowledge of and comply with all agency policies and procedures.
- Complete all other relevant responsibilities as assigned by the supervisor.
- Driving and travel may be required.
Monarch NC provides behavioral health services across North Carolina, addressing mental health and substance use disorders. It offers telehealth, crisis intervention, urgent care, and outpatient services to deliver personalized care. The approach combines in-person clinics, telehealth, and crisis support across multiple locations (Asheville, Charlotte, Greensboro) to coordinate care and support recovery. Its goal is to improve clients' mental health by delivering the right level of care tailored to each person and expanding access through integrated services.
Company Size
1,001-5,000
Company Stage
Series A
Total Funding
$23.9M
Headquarters
Albemarle, North Carolina
Founded
1958
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Simplify's Take
What believers are saying
- Mobile clinics expand via Trillium partnership into Bertie and Hertford counties.
- Bamboo Health Pings deliver real-time patient notifications enhancing care coordination.
- Broad NC locations like Asheville, Charlotte, Greensboro ensure accessible outpatient services.
What critics are saying
- Free curriculum cannibalizes paid I/DD SUD services within 18-24 months.
- Cabarrus free mobile crisis diverts BHUC revenue in overlapping regions within 12-18 months.
- Teladoc undercuts telehealth with lower costs capturing NC insurance patients within 6-12 months.
What makes Monarch unique
- Monarch NC specializes in I/DD and SUD with free 'Understanding Addiction' curriculum launched October 11, 2023.
- Wake BHUC offers walk-in crisis care for ages 4+ diverting from ERs in Raleigh.
- Virtual Open Access provides same-day telehealth assessments without appointments.
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Benefits
Health Insurance
Paid Vacation
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 14%1 year growth
↑ 14%2 year growth
↑ 14%Monarch, a personal finance app, raised $75M in a Series B round, valuing the company at $850M. The funding was co-led by FPV Ventures and Forerunner Ventures, with support from Accel, SignalFire, Clocktower Ventures, and Menlo Ventures. Following Intuit's announcement to shut down Mint, Monarch saw a surge in users. The company plans to expand its platform and team, hiring in engineering and marketing across North America.
Fontana Limited reported a Q3 2025 gross profit of $835.9 million, a 15.2% increase from the previous year, driven by a 15.3% rise in revenue to $2.2 billion. The Monarch acquisition led to a 13.3% increase in operating expenses, mainly due to staffing costs. Operating profit grew 25% to $148.1 million. Finance costs rose 38.4% to $63 million due to foreign exchange losses and loan interest. Net profit increased by 10.6% to $102.8 million, with earnings per share rising to $0.08.
Monarch, a personal finance app, raised $75 million in a Series B round, valuing the company at $850 million. This funding comes amid a challenging period for consumer fintechs. Monarch's growth surged after Mint's closure, as it offers a paid, ad-free service. The round, led by FPV, highlights Monarch's innovative approach to financial planning. Despite a 38% decline in fintech funding, Monarch's success stands out in the current "nuclear winter" for fintech startups.
ALBEMARLE, N.C., Oct. 11, 2023 /PRNewswire/ -- Monarch has launched "Understanding Addiction and Developmental Disabilities," a first-of-its-kind web-based resource to help an underserved population of people living with intellectual or developmental disabilities (I/DD) and substance use disorders (SUD)."Substance use is often overlooked and people with I/DD are less likely to seek help." - Peggy Terhune, Ph.D. Tweet this Understanding Addiction and Developmental Disabilities, a curriculum developed by Monarch to assist professionals and caregivers in helping those with Intellectual and/or developmental disabilities and substance use disorders, features our hero Eddie learning about the health risks that come from mixing medicines and alcohol, and the importance of taking only the medicines and dosages prescribed by his doctor.The " Understanding Addiction and Developmental Disabilities '' website features screening tools and helpful guides for those who work with individuals with I/DD, such as mental health clinicians and caregivers, guardians or parents and teachers. The free, open-source curriculum consists of 14 animated videos that provide relevant therapeutic information for the person with I/DD and SUD. To learn more, visit understanding.monarchnc.org .Those interested in learning more can attend the "Understanding Addiction and Developmental Disabilities" webinar, a free training for professionals, family members and other caregivers, Friday, Nov. 17, 2023 11 a.m
Monarch, in partnership with Trillium Health Resources, has launched its second Mobile Integrated Care Clinic offering mental health and substance use disorder services to communities within Bertie and Hertford counties.