Monarch
Behavioral health and substance use treatment
Medical Assistant - CMA / RMA
About the job
- A high school diploma is required.
- Must hold either a Registered Medical Assistant (RMA) credential from American Medical Technologists or a Certified Medical Assistant (CMA) credential from the American Association of Medical Assistants.
- Medical office setting experience of 2–4 years is listed as not required.
- Must maintain required and requested training.
- Must demonstrate knowledge of emergency procedures and assist in crisis situations.
- Must comply with agency policies and procedures.
- Driving and travel may be required.
- Help patients by providing information, services, and assistance.
- Verify patient information by interviewing patients, recording medical history, and confirming the purpose of the visit, including demographics, insurance coverage, referrals, and prior authorizations.
- Organize the flow of individuals for appointments, accompany individuals to and from treatment areas, and notify necessary staff of arrivals.
- Prepare patients for appointments by taking blood pressure, weight, and temperature, and conduct medication reconciliation.
- Assist with office procedures to save providers’ time.
- Secure patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.
- Schedule appointments, verify times with patients, and prepare charts.
- Respond to verbal and electronic requests for information and assistance using applicable policies, reference tools, and provider instructions.
- Process prescription refills and direct or instruct individuals and family members regarding prescription and treatment instructions according to provider guidelines and orders.
- Administer medication injections as ordered in the electronic health record and follow the specific nursing protocol for each injection.
- Perform urine drug screen testing as ordered in the electronic health record and follow the specific nursing protocol for each test.
- Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
- Keep equipment operational by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
- Serve and protect the practice by following professional standards, facility policies and procedures, and federal, state, and local requirements.
- Accept ownership for completing new and different requests and identify opportunities to add value to job accomplishments.
- Complete other relevant responsibilities assigned by the supervisor.
About the company
Monarch NC provides behavioral health services across North Carolina, addressing mental health and substance use disorders. It offers telehealth, crisis intervention, urgent care, and outpatient services to deliver personalized care. The approach combines in-person clinics, telehealth, and crisis support across multiple locations (Asheville, Charlotte, Greensboro) to coordinate care and support recovery. Its goal is to improve clients' mental health by delivering the right level of care tailored to each person and expanding access through integrated services.
Company Size
1,001-5,000
Company Stage
Series A
Total Funding
$23.9M
Headquarters
Albemarle, North Carolina
Founded
1958
Get referred to Monarch
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Simplify's Take
What believers are saying
- North Carolina backed Monarch with a $32.5 million Cabarrus grant and $500,000 Nash allocation.
- Monarch opened Pittsboro's Chatham Opportunities Center in summer 2026, broadening I/DD capacity.
- Cabarrus expects Monarch's new behavioral health center to serve 200 youth in 2027.
What critics are saying
- August 2022 ransomware settlement still exposes Monarch to trust and compliance damage in 2026.
- Monarch's Concord expansion requires staffing about 150 jobs before mid-2026 opening.
- North Carolina funding dependence ties Nash County and Cabarrus growth to state appropriations.
What makes Monarch unique
- Monarch's June 2026 Concord center bundles urgent care, crisis, and residential youth services.
- Monarch's mobile clinics reach six northeastern counties with on-site and telehealth treatment.
- Monarch's I/DD and substance-use curriculum uniquely targets underserved patients with developmental disabilities.
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Benefits
Health Insurance
Paid Vacation
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 14%1 year growth
↑ 14%2 year growth
↑ 14%Monarch, a personal finance app, raised $75M in a Series B round, valuing the company at $850M. The funding was co-led by FPV Ventures and Forerunner Ventures, with support from Accel, SignalFire, Clocktower Ventures, and Menlo Ventures. Following Intuit's announcement to shut down Mint, Monarch saw a surge in users. The company plans to expand its platform and team, hiring in engineering and marketing across North America.
Fontana Limited reported a Q3 2025 gross profit of $835.9 million, a 15.2% increase from the previous year, driven by a 15.3% rise in revenue to $2.2 billion. The Monarch acquisition led to a 13.3% increase in operating expenses, mainly due to staffing costs. Operating profit grew 25% to $148.1 million. Finance costs rose 38.4% to $63 million due to foreign exchange losses and loan interest. Net profit increased by 10.6% to $102.8 million, with earnings per share rising to $0.08.
Monarch, a personal finance app, raised $75 million in a Series B round, valuing the company at $850 million. This funding comes amid a challenging period for consumer fintechs. Monarch's growth surged after Mint's closure, as it offers a paid, ad-free service. The round, led by FPV, highlights Monarch's innovative approach to financial planning. Despite a 38% decline in fintech funding, Monarch's success stands out in the current "nuclear winter" for fintech startups.
ALBEMARLE, N.C., Oct. 11, 2023 /PRNewswire/ -- Monarch has launched "Understanding Addiction and Developmental Disabilities," a first-of-its-kind web-based resource to help an underserved population of people living with intellectual or developmental disabilities (I/DD) and substance use disorders (SUD)."Substance use is often overlooked and people with I/DD are less likely to seek help." - Peggy Terhune, Ph.D. Tweet this Understanding Addiction and Developmental Disabilities, a curriculum developed by Monarch to assist professionals and caregivers in helping those with Intellectual and/or developmental disabilities and substance use disorders, features our hero Eddie learning about the health risks that come from mixing medicines and alcohol, and the importance of taking only the medicines and dosages prescribed by his doctor.The " Understanding Addiction and Developmental Disabilities '' website features screening tools and helpful guides for those who work with individuals with I/DD, such as mental health clinicians and caregivers, guardians or parents and teachers. The free, open-source curriculum consists of 14 animated videos that provide relevant therapeutic information for the person with I/DD and SUD. To learn more, visit understanding.monarchnc.org .Those interested in learning more can attend the "Understanding Addiction and Developmental Disabilities" webinar, a free training for professionals, family members and other caregivers, Friday, Nov. 17, 2023 11 a.m
Monarch, in partnership with Trillium Health Resources, has launched its second Mobile Integrated Care Clinic offering mental health and substance use disorder services to communities within Bertie and Hertford counties.