Inside Sales Specialist

<p>Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at <a target="_blank" href="https://www.tranetechnologies.com/">Trane Technologies</a>, and through our businesses including <a target="_blank" href="http://www.trane.com/index.html">Trane®</a> and <a target="_blank" href="http://www.thermoking.com/na/en.html">Thermo King</a>,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.</p><p></p><p>Learn about our <a target="_blank" href="http://careers.tranetechnologies.com/global/en/benefits">benefits</a> designed for you to Thrive at work and at home. </p><p></p><p>We boldly go.</p><p></p><p style="text-align:left"><b>Where is the work:</b></p>Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.<p> </p><p> </p><p><span style="color:#000000"><b>What's in it for you:</b></span></p><p style="color:!important"><span style="color:#000000">Trane in the Mid-Atlantic Region is hiring an Inside Sales Specialist. In this role, you will support customers and internal partners by helping ensure inquiries, quotes, orders, and day-to-day needs are handled accurately, efficiently, and with a high level of professionalism. This position plays an important part in delivering strong customer experience and supporting regional success through responsiveness, problem-solving, collaboration, and attention to detail.</span></p><br /><p><span style="color:#000000">The Inside Sales Specialist works closely with Account Managers and cross-functional teams to support customer needs, identify opportunities to add value, and help drive business results. This role is well suited for someone who thrives in a fast-paced, customer-focused environment and enjoys balancing service, sales support, and operational coordination.</span></p><p style="color:!important"><span style="color:#000000"><br /> </span></p><p style="color:!important"><span style="color:#000000"><b>What you will do:</b></span></p><ul><li><span style="color:#000000">Proactively engage customers by phone and email to understand their needs and provide prompt, effective support.</span></li><li><span style="color:#000000">Respond to customer inquiries related to parts, equipment, orders, and general support needs in a professional and solution-focused manner.</span></li><li><span style="color:#000000">Prepare quotes, process orders, and manage follow-up activities with a high level of accuracy and attention to detail.</span></li><li><span style="color:#000000">Partner with Account Managers to support customer accounts and contribute to regional revenue goals.</span></li><li><span style="color:#000000">Identify opportunities to add value for customers through related products, promotions, and solution-based recommendations.</span></li><li><span style="color:#000000">Resolve customer concerns by identifying the best method of resolution while adhering to company policies and processes.</span></li><li><span style="color:#000000">Maintain working knowledge of product offerings, systems, and internal resources to support customer needs effectively.</span></li><li><span style="color:#000000">Collaborate with internal teams to ensure timely communication, issue resolution, and a seamless customer experience.</span></li><li><span style="color:#000000">Maintain accurate documentation of customer interactions, quotes, orders, and follow-up activities.</span></li><li><span style="color:#000000">Manage multiple priorities effectively in a fast-paced, customer-focused environment.</span></li></ul><p style="color:!important"><span style="color:#000000"><br /> </span></p><p style="color:!important"><span style="color:#000000"><b>What you will bring:</b></span></p><ul><li><span style="color:#000000">High school diploma or General Education Degree (GED) required.</span></li><li><span style="color:#000000">Associate’s or Bachelor’s degree preferred.</span></li><li><span style="color:#000000">Previous customer service, inside sales, retail, or related experience preferred.</span></li><li><span style="color:#000000">Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.</span></li><li><span style="color:#000000">Strong customer service skills and previous customer service experience are preferred.</span></li><li><span style="color:#000000">Strong critical thinking and decision-making skills.</span></li><li><span style="color:#000000">Ability to think creatively and approach challenges from multiple angles.</span></li><li><span style="color:#000000">Solid Microsoft Office skills; advanced skills preferred.</span></li><li><span style="color:#000000">Effective problem-solving skills.</span></li><li><span style="color:#000000">Strong verbal and written communication skills.</span></li><li><span style="color:#000000">Positive, team-oriented mindset.</span></li><li><span style="color:#000000">Solution-focused approach.</span></li><li><span style="color:#000000">Emotional intelligence and the ability to navigate a variety of situations effectively.</span></li><li><span style="color:#000000">HVAC experience preferred but not required.</span></li></ul><p></p><p><b>Annual Base Salary Range or Hourly Base Pay Range:</b></p>$41,000.00 - $82,809.99<p><b>Compensation Type:</b></p>Exception Hourly<p><b>Incentive Eligible:</b></p>No<p><b>Sales Commission Eligible:</b></p>No<p></p><p><b>Disclaimer</b>: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.</p><p></p><p><b>Thrive at work and at home:</b></p><br /><ul><li>Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!</li><li>Family building benefits include fertility coverage and adoption/surrogacy assistance.</li><li>Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. </li><li>401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    </li></ul><br /><p>Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations</p><br /><p><b>Safety Sensitive Role:</b></p>No<p>The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.</p><p></p><p>We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.</p>