Quality Assurance Technician

About Leviton

For more than 120 years, Leviton has been powering innovation and connecting people to what matters most. As a global leader in electrical, lighting, data networking, and energy management solutions, we are driven by a passion for excellence and a commitment to making everyday life better. Our success is built on the creativity, expertise, and dedication of our people. Join our team and be part of a collaborative culture where you can grow your career, make an impact, and help build what’s next.

About the role

The Quality Assurance Technician is responsible for the controlled receipt, examination, testing, and technical analysis of products returned from the field or submitted in connection with customer complaints. The role converts physical evidence and test data into clear, objective findings that support complaint disposition, root cause investigations, corrective actions, product improvements, and customer communication. The technician maintains the Melville quality laboratory in a safe, organized, calibrated, and audit-ready condition and works closely with Corporate Customer Quality, business-unit quality teams, engineering, manufacturing sites, product management, and other technical functions.

Responsibilities

• Receive, identify, photograph, log, label, and maintain traceability of customer complaint samples and field returns from receipt through final disposition.
• Plan and perform visual, dimensional, mechanical, electrical, functional, and comparative testing in accordance with approved procedures, product specifications, drawings, and applicable safety requirements.
• Complete product teardown and failure analysis using appropriate laboratory tools and test equipment; preserve evidence and document observations at each stage of the analysis.
• Determine whether the reported condition can be verified or reproduced, identify the observed failure mode, and clearly distinguish confirmed findings from conditions that remain unverified.
• Compare returned units with control samples, production samples, specifications, and known-good product to identify variation, damage, misuse, installation-related conditions, wear, manufacturing defects, or design-related concerns.
• Prepare concise, technically sound laboratory reports that include sample identification, complaint description, test method, equipment used, results, photographs, conclusions, limitations, and recommended next steps.
• Communicate findings and emerging risks promptly to Corporate Customer Quality and the appropriate business-unit quality or engineering owner; support escalation when safety, regulatory, or significant customer risk is identified.
• Support root cause analysis, Problem Reports, 8D investigations, quality notifications, corrective actions, stock checks, and effectiveness verification by providing objective laboratory evidence and test data.
• Maintain accurate complaint-analysis records, test results, photographs, sample history, and disposition information in applicable quality systems and controlled repositories.
• Maintain laboratory equipment, fixtures, reference standards, consumables, and retained samples; coordinate calibration, verification, service, and removal from use when equipment is out of tolerance.
• Develop or improve test methods, work instructions, fixtures, data sheets, and laboratory practices to increase repeatability, efficiency, safety, and consistency of complaint investigations.
• Analyze return and complaint data for recurring failure modes, product trends, and opportunities for containment, corrective action, or product improvement; provide summaries to quality leadership.
• Partner with manufacturing plants, design and applications engineering, product management, purchasing, suppliers, and other Leviton locations to obtain technical information and complete investigations.
• Maintain a clean, organized, safe, and audit-ready laboratory, including appropriate storage, sample segregation, housekeeping, and compliance with EHS requirements.
• Perform other quality laboratory, field-return analysis, and continuous-improvement assignments as business needs require.

Qualifications

• Strong hands-on troubleshooting, analytical, and problem-solving skills with the ability to follow evidence to a defensible conclusion.
• Ability to interpret engineering drawings, specifications, schematics, bills of material, test procedures, and acceptance criteria.
• Working knowledge of measurement accuracy, calibration status, test repeatability, sample control, and good laboratory documentation practices.
• Ability to use precision measurement and electrical test equipment safely and correctly; experience with vision measurement systems or coordinate measurement machines is preferred.
• Clear technical writing skills, including the ability to translate complex findings into concise reports for engineers, quality leaders, plants, and customer-facing teams.
• High attention to detail, strong organization, sound judgment, and the ability to manage multiple complaint investigations and priorities.
• Ability to work independently while collaborating effectively across business units, manufacturing locations, engineering disciplines, and suppliers.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and digital photo/document management; experience with quality-management or complaint-tracking systems is preferred.
• Customer-focused mindset with appropriate discretion when handling sensitive complaint information and potentially safety-related findings.
• Primarily laboratory-based work at the Melville location with regular handling, movement, setup, and teardown of product samples and test fixtures.
• Ability to use hand tools and laboratory equipment and to wear required personal protective equipment.
• Ability to safely lift and move test samples or equipment consistent with site requirements, with assistance or lifting devices when needed.

Education & Experience

• Minimum of 4 years of relevant industrial, product-testing, quality-control, reliability, or failure-analysis experience, preferably supporting electrical or electromechanical products.
• Minimum of 3 years of experience in Quality Assurance, Quality Control, test laboratory operations, customer-return analysis, or a related technical function.
• Experience documenting product teardowns, test methods, objective evidence, and technical conclusions is strongly preferred.
• Associate degree in electronics, electrical or mechanical engineering technology, quality assurance, or a related technical discipline required; bachelor’s degree preferred.
• Equivalent combinations of relevant technical education, laboratory training, and hands-on product-analysis experience may be considered.
• Additional experience may include the safe use of digital multimeters, power supplies, electrical loads, oscilloscopes, insulation or continuity test equipment, torque tools, calipers, micrometers, gauge blocks, pin gauges, microscopes, vision measurement systems or coordinate measurement machines, X-Rite color analyzers, cameras, and common hand tools. Specific equipment and methods will vary by product family and approved laboratory procedure.

Travel

• Occasional travel, generally up to 5%, may be required to visit a Leviton manufacturing site, distribution center, supplier, customer location, or external laboratory.

What We Offer

Comprehensive benefits include:

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to: https://careers.leviton.com/benefits

Leviton is an EEO/AA Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544.

The future looks brighter than ever.  Join our team now!

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Pay Range

$75,000.00 - $85,000.00 per year