Texas Hotel Management

Develops and runs hotels and commercial property

Front Office Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeFort Worth, TX, USANo salary listedIn-person

About the Job

Requirements

Previous experience at a Hyatt House or Hyatt Place is required.
At least 2–3 years of Front Office leadership experience in a Supervisor, Assistant Manager, or Manager role is required.
Proficiency in Hyatt systems, including Opera/Host, HGS, and Reserve, is required.
Ability to work weekends, evenings, and holidays based on business needs is required.

Responsibilities

Oversee daily front desk operations, including check-in and check-out, guest relations, and night audit functions.
Train, schedule, and lead Front Desk, Guest Services, and Night Audit staff.
Ensure compliance with Hyatt brand standards and service protocols.
Collaborate with Housekeeping and Engineering to ensure room quality and readiness.
Manage room inventory, rates, and reservations in coordination with Revenue and Sales teams.
Handle guest concerns, service recovery, and escalations.
Maintain accurate billing, cash handling, and audit processes.
Review guest satisfaction scores and execute improvement plans.
Prepare departmental reports and participate in leadership meetings.

Desired Qualifications

A bachelor's degree in Hospitality or a related field is preferred.
Hyatt brand training or certifications are a plus.
Experience with extended-stay hotel operations is a plus.

We are hiring an experienced Front Office Manager for our Hyatt House property. This role requires prior experience at Hyatt House or Hyatt Place and strong knowledge of Hyatt brand standards, guest service culture, and operational procedures.

The Front Office Manager will lead the front desk team, ensure smooth daily operations, and maintain exceptional guest satisfaction aligned with Hyatt brand expectations.

Key Responsibilities

Oversee daily front desk operations, including check-in/out, guest relations, and night audit functions
Train, schedule, and lead Front Desk, Guest Services, and Night Audit staff
Ensure full compliance with Hyatt brand standards and service protocols
Collaborate with Housekeeping and Engineering to ensure room quality and readiness
Manage room inventory, rates, and reservations in coordination with Revenue & Sales teams
Handle guest concerns, service recovery, and escalations professionally
Maintain accurate billing, cash handling, and audit processes
Review guest satisfaction scores and execute improvement plans
Prepare departmental reports and participate in leadership meetings

Requirements: Must-Have

Previous experience with Hyatt House or Hyatt Place (Required)
Minimum 2–3 years in Front Office leadership (Supervisor/Assistant Manager/Manager role)

Skills & Competencies

Proficiency in Hyatt systems (Opera/Host, HGS, Reserve, etc.)
Strong leadership & team development skills
Excellent communication and guest service skills
Ability to work weekends, evenings, and holidays based on business needs
Strong problem-solving and conflict resolution abilities

Education

Bachelor's degree in Hospitality or related field (Preferred)
Hyatt brand training/ certifications (Plus)

Preferred Traits

Service-driven and guest-focused
Calm under pressure, solutions-oriented
Strong attention to detail and organizational skills
Experience with extended-stay hotel operations is a plus

About the Company

Texas Hotel Management

Develops and runs hotels and commercial property

Texas Hotel Management develops and runs hotels and commercial real estate for travelers and business tenants. Its hotel portfolio carries flags such as Holiday Inn, Hampton Inn and Aloft, while its commercial projects include retail centers and office space. The hotel business earns money from room sales, group bookings, corporate accounts and events, with on-site teams managing guest service and property operations. Alongside hotel operations, it works on commercial developments from site planning through infrastructure and building delivery, drawing on local property specialists. Founded in 1990, the family-owned company is headquartered in Bryan, Texas.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Bryan, TX
Founded: 1990

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