L

Luminator Technology Group

Integrated transit lighting and passenger information

Field Service Supervisor

Full-TimePosted on 10/20/2026
No salary listed
Expert
Bachelor's
United States
In Person
Field ServiceEquipment Field Service
No H1B Sponsorship
US Citizenship Required

About the job

Requirements
  • A minimum of 8 years of related experience in a customer-facing role, ensuring product deliverables work as designed and fixing identified product or technical problems.
  • A clean motor vehicle record and a valid driver's license.
  • Strong business acumen.
  • Strong organization, time-management, and strategic-planning skills.
  • Ability to multitask, meet deadlines, adjust to changing priorities, and work under pressure when needed.
  • Ability to exercise discretion and independent judgment while overseeing field-service work and successful work-order completion related to troubleshooting systems that are down or underperforming.
  • Strong oral and written communication skills.
  • Ability to manage multiple projects simultaneously.
  • Ability to read, analyze, interpret, and apply management and corporate direction using general business concepts and methodologies.
  • Proficiency in Microsoft Excel for financial modeling and analysis, and proficiency with Microsoft Office applications including Word, Teams, and PowerPoint.
  • U.S. citizenship is required.
Responsibilities
  • Manage day-to-day activities of the Site Field Services team to meet customer-satisfaction, quality, safety, and budgetary goals.
  • Receive and prioritize service requests from customers and internal teams, assess their urgency and nature, and assign them to field-service technicians.
  • Ensure service requests are accurately logged in the company's system.
  • Review and approve technicians' timecards.
  • Hire, train, coach, and counsel team members to achieve performance objectives.
  • Conduct regular staff meetings.
  • Coordinate contractual compliance efforts across internal teams and business units, ensuring adequate resources are available to resolve issues.
  • Serve as the customer's product subject-matter expert and oversee deployment, monitoring, maintenance, development, upgrades, and support of products, systems, services, and peripherals.
  • Act as the company's liaison with the customer to ensure a high-quality customer experience.
  • Create and distribute reports identifying customer communications and outstanding items.
  • Identify and define non-compliant items, collect relevant data, establish its factual basis, and identify possible solutions and recommendations for projects and opportunities.
  • Support communications, oversight, and management of out-of-service events through Technical Support, using corporate standard processes and procedures.
  • Enforce company policies and manage processes performed by technicians supporting the site.
  • Perform other duties assigned by management.
Desired Qualifications
  • Management or leadership experience is strongly preferred.
  • OSHA training is preferred.

About the company

L

Luminator Technology Group

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Luminator Technology Group provides integrated technology for buses, rail, and aerospace. Its products include lighting systems and passenger information systems, such as destination displays and passenger information displays, all designed to improve the rider experience. The company builds its offerings by combining lighting, wayfinding, and information systems from a global portfolio of acquired transit-tech businesses, enabling a unified solution across transport modes. What sets Luminator apart is its long history of strategic acquisitions that expanded its expertise and product breadth, creating a comprehensive, global suite of transit technologies rather than relying on a single product line. Its goal is to be a leading worldwide provider of integrated technology for transportation, continuing growth through add-on acquisitions and expanded sales initiatives.

Company Size

501-1,000

Company Stage

Late Stage VC

Total Funding

$37M

Headquarters

Plano, Texas

Founded

1928

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Simplify Jobs

Simplify's Take

What believers are saying

  • October 1, 2026 TEI launch creates a fresh AI wedge with transit agencies.
  • August 2026 platform consolidation cut support resolution time 50% and lifted satisfaction to 4.6.
  • More than 3,000 customers across 85 countries provide a large installed base for upsells.

What critics are saying

  • Integral Wireless sued Luminator in Texas patent cases filed August 2025 and January 2026.
  • Hardware commoditization pressures margins as Luminator shifts from devices to software subscriptions.
  • AI and video features invite privacy backlash, procurement delays, and stricter transit data reviews.

What makes Luminator Technology Group unique

  • September 2026 TEI turns buses into moving inspectors for stops and shelters.
  • August 2026 unified North American service onto one platform with AI health scoring.
  • APTA EXPO 2026 portfolio spans passenger information, mobile video, and video mirror safety.

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Benefits

  • Flexible Work Hours
  • Hybrid Work Options
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Paid Vacation
  • Paid Holidays
  • Wellness Program
  • Mental Health Support
  • Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

9%

2 year growth

9%
Sustainable Bus
Oct 2nd, 2026
Luminator launches AI-based Transit Environment Intelligence for bus stop and shelter monitoring.

Luminator launches AI-based Transit Environment Intelligence for bus stop and shelter monitoring. Luminator announces the introduction of Transit Environment Intelligence, an AI-assisted capability that uses images collected by buses in normal service to monitor conditions at bus stops and shelters. The technology combines images captured by transit vehicles with location data, Luminator's mSET software and AI-assisted analysis. According to Luminator, Transit Environment Intelligence (TEI) is available now [...] 2 October 2026 By Editorial staff Luminator announces the introduction of Transit Environment Intelligence, an AI-assisted capability that uses images collected by buses in normal service to monitor conditions at bus stops and shelters. The technology combines images captured by transit vehicles with location data, Luminator's mSET software and AI-assisted analysis. According to Luminator, Transit Environment Intelligence (TEI) is available now for pilot deployments with transit agencies. The launch comes as Luminator prepares to present its wider digital technology portfolio at APTA EXPO 2026 in Chicago, where the company is focusing on the integration of its established onboard hardware with software, data and AI-based technologies. The portfolio includes passenger information, mobile video surveillance, safety systems and fleet management software within a common digital architecture. The use of AI for analyzing existing transit data was also addressed by CEO Magnus Friberg in a July 2026 interview with Sustainable Bus. Friberg identified real-time passenger information, maintenance and asset management, and analysis of video and sensor data among Luminator's AI applications, including the use of video to identify issues affecting passengers inside and outside vehicles. Focus on Luminator Transit Environment Intelligence. Transit Environment Intelligence uses buses operating their regular routes as mobile observation points. The system collects current images of stops and shelters without requiring changes to normal vehicle operation, according to information released by Luminator. The images are combined with location information and made available through Luminator's mSET software. Agencies can search for individual locations or use a map to access the latest available images for each stop. AI-assisted analysis is used to identify visible conditions including graffiti, trash and broken glass. Images are displayed together with AI-interpreted information, after which agency personnel can review and prioritize flagged issues through mSET workflows. Luminator says the ability to route identified issues to responsible parties will be expanded over time. The system covers stops both with and without shelters. Luminator also identifies maintenance prioritization, asset management, accessibility review and passenger environment monitoring among the applications envisaged for TEI. Mobile video, mSET and AI integrated into a single workflow. Transit Environment Intelligence builds on Luminator's existing mobile video systems and mSET platform, combining image collection, geographic information and AI-assisted analysis in the same operating environment. The technology uses visual information generated while vehicles perform scheduled services rather than requiring separate inspection vehicles or dedicated data-collection operations. The resulting images provide a network-wide record of visible conditions at stops and shelters visited by equipped buses. TEI forms part of the company's digital ecosystem combining mobile video, mSET and artificial intelligence. The company currently reports more than 850 employees and over 3,000 customers in 85 countries. The Transit Environment Intelligence capability is available for agencies to pilot. In brief. * What is Luminator Transit Environment Intelligence? An AI-assisted capability using images captured by buses in service to monitor visible conditions at stops and shelters. * What can the system identify? Luminator lists visible issues including graffiti, trash and broken glass. * Which technologies does TEI use? It combines Luminator mobile video systems, location data, mSET software and AI-assisted analysis. * Is the technology commercially available? Luminator says TEI is currently available for pilot deployments with transit agencies. Magnus Friberg, Chief Executive Officer of Luminator, said: "Agencies have never had a practical way to see the condition of every stop and shelter across a network, and that is exactly the kind of problem our digital ecosystem strategy is built to solve. Transit Environment Intelligence turns buses already in service into eyes on the network and uses AI to turn what they see into action. We believe it is the first capability of its kind in transit, and it reflects Luminator's role as a total solutions partner, not simply a supplier of hardware."

Sustainable Bus
Sep 28th, 2026
Luminator sets out digital transformation strategy ahead of APTA EXPO 2026.

Luminator sets out digital transformation strategy ahead of APTA EXPO 2026. Luminator has outlined a transformation strategy focused on integrating its established onboard hardware portfolio with software, data and AI-based technologies for public transport operators. The US-headquartered transportation technology company announced the strategy on September 28, ahead of APTA EXPO 2026, which will take place in Chicago from October 4 to 7. Luminator describes the process [...] 28 September 2026 By Editorial staff Luminator has outlined a transformation strategy focused on integrating its established onboard hardware portfolio with software, data and AI-based technologies for public transport operators. The US-headquartered transportation technology company announced the strategy on September 28, ahead of APTA EXPO 2026, which will take place in Chicago from October 4 to 7. Luminator describes the process as a transition from its historical role as an onboard hardware supplier for bus and rail vehicles toward an integrated technology provider. The company said its current approach brings together passenger information, safety and security systems and fleet-wide visibility within a connected digital architecture. According to Luminator, the transformation includes investments in technology architecture, software platforms, hardware, data and analytics, alongside changes to internal processes and staff development. The strategy follows the direction outlined by CEO Magnus Friberg in a July 2026 interview with Sustainable Bus, when he described Luminator's activities across passenger information, video surveillance, data and AI-enabled applications and discussed the integration of these technologies within transit operations. Luminator develops open architecture for transit. Luminator said its technology architecture is being developed around open standards to support interoperability between systems. The architecture combines onboard hardware with scalable software platforms and data and analytics capabilities. The company said its development work is focused on connecting individual systems rather than treating hardware and software products as separate technology deployments. The portfolio covers passenger information systems, destination and infotainment solutions, mobile video surveillance, video mirror systems and software for managing these technologies. Luminator also said it has been investing in employee training, process improvement and continuous learning as part of the transformation programme. The company was founded in 1928 and currently has more than 850 employees. According to figures provided by Luminator, it supports more than 3,000 customers across 85 countries. Luminator to present digital transit platforms at APTA EXPO 2026. Luminator will present the technology portfolio at APTA EXPO in Chicago from October 4 to 7, 2026, at booth 659. The company said its exhibition will cover its passenger experience and safety and security portfolios, including the Luminator Software Suite, Passenger Information System, destination and infotainment products, mobile video surveillance and Video Mirror Safety technology. According to Luminator, its current development programme is based on combining these systems through a common architecture incorporating hardware, software and data. The company said the architecture is intended to accommodate software development and additional data and analytics functions over time. No specific new product launches, investment figures or implementation timetable for the wider transformation programme were disclosed in the announcement. In brief. * What has Luminator announced? The company has outlined a transition from an onboard hardware supplier toward an integrated provider of hardware, software, data and AI-based transit technologies. * Which systems are included? The portfolio includes passenger information, destination and infotainment systems, mobile video surveillance, video mirrors and software platforms. * Where will Luminator present the strategy? At APTA EXPO in Chicago, October 4-7, 2026, at booth 659. * How large is Luminator? The company reports more than 850 employees and over 3,000 customers in 85 countries. Magnus Friberg, Chief Executive Officer of Luminator, said: "For nearly a century, Luminator was known as a provider of onboard hardware for bus and rail vehicles. Today, we are a different company. The new chapter of Luminator is customer-centric, forward-looking, and focused on consistency, reliability, and partnership. We are building for what our customers will need next, not only what they need today. That means architecture designed to adapt, hardware built to last, software that keeps getting better, and data and analytics that give agencies deeper insight over time, with the goal of helping them anticipate needs before they become problems. That's what we're talking about with our customers at APTA EXPO."

Metro Magazine
May 26th, 2025
Biz Briefs: WSP JV Lands San Francisco Muni Contract and More

The Chattanooga Area Regional Transportation Authority (CARTA) announced a new partnership with Citymapper to facilitate the navigation of the city for residents and visitors.

Capital District Transportation Authority
Oct 3rd, 2024
CDTA First in New York State to Implement Video Mirror System

ALBANY, NY (October 3, 2024) The Capital District Transportation Authority (CDTA) in partnership with Luminator Technology Group (powered by Gauzy), is excited to announce the installation of a mirrorless driver assistance system.

Mass Transit Magazine
Aug 6th, 2024
Luminator launches RoadRunner Pro mobile video system

Luminator Technology Group Luminator Technology Group announces the launch of its Mobile Video System, RoadRunner Pro.