Technical Service Manager
No salary listed
Senior
Bachelor's
Remote in Algeria+6 moreMore locations: Remote in Turkey | Remote in Tunisia | Remote in Egypt | Remote in Saudi Arabia | Jordan | Çankaya/Ankara, Türkiye
RemoteFlexible location in Türkiye, Egypt, Algeria, Tunisia, Jordan, or Saudi Arabia; travel up to 70% in the MENA region.
Customer Experience & SupportCustomer Success
About the job
Requirements
- A bachelor's degree in Veterinary Medicine, Agricultural Engineering, or an equivalent discipline is required.
- At least 5 years of experience in a similar technical or customer-facing role is required.
- Strong working knowledge of the poultry industry, including Grandparent, Parent Stock, and Broiler operations, is required.
- Proficiency in English, both written and verbal, is required.
Responsibilities
- Drive customer satisfaction and retention by maintaining regular, structured technical visits with key customers aligned to business objectives.
- Organize and conduct customer site visits in response to operational needs, complaints, or customer requests, ensuring timely and effective resolution.
- Lead and contribute to formal six-monthly customer review meetings, focusing on performance outcomes, improvement opportunities, and long-term partnership value.
- Provide customers with timely, data-driven technical feedback to support performance optimization and informed decision-making.
- Share the latest technical documentation, guidelines, and best practices to enhance customer knowledge and operational performance.
- Deliver high-quality technical support as part of the branded customer-focused team, ensuring alignment with business plans and performance targets.
- Develop, implement, and monitor customer improvement plans, assessing progress, effectiveness, and measurable results.
- Contribute to the development, execution, and continuous update of annual Product Improvement Plans to drive product performance.
- Track breeder first-week mortality and weekly chick shipments, identifying trends and proactively addressing performance risks.
- Monitor and follow up on customer trial runs and new product testing, ensuring accurate data collection and performance evaluation.
- Ensure all technical visits, customer interactions, and follow-up actions are accurately recorded in the customer relationship management system within defined timelines.
- Coordinate with Regional and Product Managers to ensure complete and accurate customer data submission to the internal tracking system.
- Ensure competitor production and performance data is systematically collected and submitted to relevant internal databases.
- Prepare and submit comprehensive monthly technical reports to the STM, covering activities, product performance, emerging risks, and competitor insights.
- Deliver timely and accurate technical visit reports in collaboration with the Data Analysis and Reporting Specialist.
- Partner closely with senior technical managers to identify specialist support needs in nutrition, veterinary, and incubation disciplines and ensure timely, effective deployment aligned with customer and business priorities.
- Collaborate with Commercial Managers, Regional Managers, and Product Managers to align technical recommendations with commercial objectives, customer strategies, and product positioning.
- Support customer issue resolution in collaboration with commercial managers through structured cross-functional escalation and approved, consistent communication to hatcheries.
- Contribute to DCFT/CST team meetings, driving cross-functional alignment, shared accountability, and execution of agreed actions.
- Facilitate effective information flow between technical, commercial, and operational teams to support decision-making, customer satisfaction, and business performance.
- Ensure consistent compliance with biosecurity standards during all customer interactions and site visits.
- Enforce biosecurity protocols within the team, taking corrective action to address non-compliance and minimize operational risk.
- Attend PS/GP deliveries within the region to support quality assurance and operational consistency.
- Ensure delivery data is accurately collected and submitted on time to Quality and Export departments to support traceability and compliance.
- Represent the company by participating in relevant industry and commercial association meetings, including RMEAA, AAMEA, and IR Club.
- Organize, attend, and contribute to annual TMEA Technical and CFT meetings, supporting knowledge sharing and strategic alignment.
- Prepare technical documentation and lead discussions within the assigned area of responsibility to drive clarity, alignment, and decision-making.
- Maintain technical excellence through continuous learning and up-to-date knowledge of industry trends, emerging technologies, and best practices.
Desired Qualifications
- Knowledge of veterinary, incubation, and nutrition disciplines is an advantage.
- Experience with a customer relationship management system, preferably Microsoft Dynamics 365.
- Proficiency in Microsoft Office applications and general internet-based tools.
- Knowledge of Arabic or French.
About the company
Aviagen supplies day-old grandparent and parent stock chicks for broilers, using a large breeding program to improve performance, health, and welfare under brands Arbor Acres, Indian River, Ross, and niche lines Rowan Range and Specialty Males. The birds' genetics are passed to producers via breeders, with selection aided by technologies like pulse oximetry and ultrasound, and backed by strict biosecurity across its global network of production facilities and hatcheries. It differentiates itself through a long lineage from Arbor Acres, Ross, and L.I.R, substantial R&D investment, and a broad portfolio that serves standard and niche markets. Its goal is to help customers provide affordable, nutritious protein by delivering consistent genetic gains and efficient broiler production while safeguarding animal health and the food chain.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Huntsville, Alabama
Founded
1923
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Simplify's Take
What believers are saying
- August 2026 Aviagen promoted sustainability through breed choice and resilience through feed efficiency.
- July 2026 2025 Broiler Management Handbooks added a dedicated Nutrition Supplement.
- Aviagen keeps opening regional seminars and leadership hires across Asia, Europe, and TMEA.
What critics are saying
- Avian influenza remains Aviagen's existential threat; one breeding-site breach destroys years of genetics.
- June 2026 Aviagen reported heightened avian influenza vigilance across Australia and Nepal culls.
- Trade fragmentation and regionalization pressure exports, especially after 2026 HPAI-related policy shifts.
What makes Aviagen unique
- Aviagen's Ross, Arbor Acres, and Indian River genetics dominate global broiler breeding.
- July 2026 Nippon Chunky acquisition locks in Japan's Ross distribution and market access.
- Focus Series toolkits translate proprietary genetics into management advantages for ABF producers.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- AD&D
- Employee Assistance Program
- Teladoc
- Short-Term Disability
- Long-Term Disability
- Paid Holidays
- Paid Time Off