Senior Engineer - Field Service

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

Basic Functions

To provide lead on-site acceptance testing, commission, diagnose, troubleshoot, repair and maintenance at customer site. He/she is to also provide training, supervision and coaching to junior service engineers (internal and distributors) to enhance their technical competency. Responsible for driving continuous improvement in Aftermarket process. Investigate and handle customers’ complaint and product failures.  Providing technical support and advice to distributors and end customer

Specific Responsibilities

1.     Ensure all work is performed in accordance with safety regulations and company policies.

2.     Lead / Attends to commissioning of System Project at customer site.

3.     Provides technical assistance on factory test of special projects.

4.     Investigates root causes of engine failures and recommend solution.

5.     Provides after sales technical support and site service to distributors and dealers in a timely manner

6.     Perform routine maintenance and inspections to prevent equipment failures and ensure optimal performance.

7.     Create and maintain detailed service reports, logs, and other documentation related to field service activities.

8.     Maintain a deep understanding of the Rehlko's products, services, and related technologies.

9.     Provide guidance and training to junior field service engineers and other technical personnel.

10.  Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors

11.  Evaluates distributors and dealers’ technical capability.

12.  Communicate effectively with customers, internal teams (engineering, sales, customer support), and other stakeholders.

13.  Drive process improvement and contribute to the development of better service procedures.

14.  Performs any other service and training duties as and when assigned

Qualifications / Requirements

• Diploma/degree in Mechanical/ Electrical Engineering with at least 10 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and South East Asia Region
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products
• Possesses strong presentation skills, strong verbal and written communication skills
• Prior mechanical experience with engines (MHI, MTU, John Deere, Volvo) will be advantageous

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a comprehensive package with competitive salaries and a range of additional benefits.Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, promote equal opportunities in every aspect of our process.

Our Values

Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day