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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 6/10/27
$18 - $25.50/hr
Entry
Upland, CA, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel might be required between offices.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The candidate should be results-oriented, able to set realistic goals, meet commitments, persist, and prioritize daily work to achieve results.
  • The candidate should act as a patient advocate, demonstrating flexibility, adaptability, empathy, passion, and ethical conduct.
  • The candidate should be a process-focused operator who makes data-driven decisions, is detailed, organized, structured, knowledgeable about operational processes, and computer proficient.
  • The candidate should demonstrate financial acumen, understand profit drivers, use metrics to manage, build the financial understanding of team members and clinicians, and understand local market drivers and competition.
  • The candidate should be an active listener and observer of behavior and able to create a win-win need for change.
  • The candidate must be self-motivated and reliable, and capable of working independently and as part of a team.
  • The candidate must be able to multitask effectively without compromising work quality.
  • The candidate must have strong interpersonal, oral, and written communication skills.
  • The candidate must be able to handle and maintain the confidentiality of patient records.
  • The candidate must be organized and detail-oriented and able to work in a fast-paced environment.
Responsibilities
  • Partner with supported dentists to help secure patients’ financial commitment to begin the dentist-recommended course of treatment.
  • Understand and use financial options to support case acceptance, educate patients about treatment choices, overcome common patient objections, and proactively keep dentists’ schedules productive.
  • Support patients in a consultative and educational manner while consistently supporting a positive patient experience and long-term patient relationships.
  • Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
  • Gain patients’ financial commitment to begin the dentistry diagnosed by the dentist.
  • Achieve proficiency in the PDS system and tools, skills, and abilities to assist patients in making the best possible decisions for their individual wants and needs.
  • Execute the Healthcare Coordinator handoff in partnership with each clinician for every exam patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment options that fit their budgets.
  • Professionally address common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations for patients who need them before treatment is completed.
  • Ensure the office exemplifies the Comprehensive Care Model and arrange referrals outside the office when appropriate.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role directly affects metrics and results.
  • Demonstrate stewardship of the PDS brand by making decisions consistent with its brand framework.
  • Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Ensure compliance with company policies and state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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