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Scenic Luxury Cruises & Tours

Runs luxury river cruises, ocean voyages and land tours

Training & Development Manager

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-timeHollywood, FL, USANo salary listed

About the Job

Requirements

  • Experience creating and delivering training materials, presentations, and learning programs.
  • Strong computer skills, including Microsoft Office and learning technologies.
  • Ability to analyze performance trends and identify development opportunities.
  • Excellent verbal, written, presentation, and interpersonal communication skills.
  • Strong facilitation, coaching, and relationship-building abilities.
  • Highly organized, with strong time management and prioritization skills.
  • Ability to manage multiple priorities in a fast-paced and evolving environment.
  • Ability to work effectively with employees and leaders at all levels of the organization.

Responsibilities

  • Design, develop, and deliver training programs across the US organization.
  • Facilitate new-hire onboarding and ongoing employee development programs.
  • Create and maintain training materials, job aids, reference guides, and learning resources.
  • Serve as the lead trainer for new products, systems, processes, and company initiatives.
  • Deliver instructor-led, virtual, and one-on-one training sessions for employees across multiple departments.
  • Partner with leaders and subject matter experts to identify training needs and develop effective learning solutions.
  • Measure training effectiveness through assessments, quality results, performance metrics, and participant feedback.
  • Analyze quality assurance trends and performance data to identify coaching and development opportunities.
  • Support coaching, performance improvement initiatives, and continuous learning across the organization.
  • Maintain accurate training records, reporting, and completion tracking.
  • Support organizational change initiatives through effective communication, training, and employee engagement.
  • Build positive working relationships with employees and leaders across departments.
  • Adhere to company policies, procedures, and workforce expectations.
  • Achieve established training, development, and performance objectives that support organizational success.

Desired Qualifications

  • Experience in the travel, hospitality, cruise, or luxury service industry.
  • Previous experience in Training, Learning & Development, Quality Assurance, Coaching, or Contact Center Operations.
  • Experience facilitating instructor-led and virtual training programs.
  • Experience developing training content, job aids, and learning resources.
  • Experience supporting cross-functional training initiatives and organizational change programs.
  • Willingness to travel periodically to support training initiatives, meetings, conferences, and business needs.
  • Strong computer and multi-system navigation skills.
  • Experience with an ocean-cruising company; luxury travel experience is preferred.
  • Experience with Sabre flight software is a plus.

About the Company

Scenic Luxury Cruises & Tours

Runs luxury river cruises, ocean voyages and land tours

Scenic Luxury Cruises & Tours sells all-inclusive river cruises, ocean voyages and escorted land journeys to travelers from around the world. Its river ships sail in Europe and Southeast Asia, while its Discovery Yachts take guests on ocean itineraries that reach as far as the polar regions. Land journeys cover places such as Africa, Japan and South America and can extend a cruise. Fares bundle dining and premium drinks, and bookings come directly from guests and through travel advisors. Part of Scenic Group, which also runs the Emerald Cruises brand, the company began with coach tours in Australia in 1986 and is headquartered in Zug, Switzerland.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
1986

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