Full-Time

Senior Partnerships Manager

Intercom

Intercom

201-500 employees

Systems integrator delivering IT, analytics, ERP

Compensation Overview

$192k - $260k/yr

+ Bonus + RSUs

San Francisco, CA, USA

Hybrid

Three days on-site per week required.

Category
Sales & Account Management (1)
Required Skills
Sales
Forecasting
Marketing
Data Analysis
Requirements
  • 8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets
  • Experience running channel sales or direct sales is a big plus
  • Proven track record of driving revenue growth and building successful partnerships in LATAM
  • Experience in B2B SaaS or AI environments
  • Strong negotiation, communication, and interpersonal skills
  • Fluency in Portuguese is required (both written and verbal), Spanish is a plus; English proficiency required
  • Ability to manage multiple projects simultaneously and meet deadlines
  • Analytical mindset with the ability to work with data and generate actionable insights
  • Proof of eligibility to work in the United States is required
Responsibilities
  • Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM
  • Act as the main point of contact for all partner-related inquiries, fostering trust and open communication
  • Collaborate with partners to identify new business opportunities and expand existing partnerships
  • Negotiate, close, and manage partnership agreements that align with business goals
  • Identify and recruit new partners across LATAM, focusing on those that align with the company's strategic objectives and pipeline goals
  • Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success
  • Develop go-to-market strategies for new partner launches and promotions in the region
  • Track partner performance, including sales targets, growth metrics, and overall contribution to business success
  • Run weekly forecasts with partners to drive accountability and performance
  • Analyze market trends and partner performance data to recommend areas for improvement and new opportunities
  • Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results
  • Work with internal teams such as product to provide feedback on product-market fit in region
  • Partner closely with sales of opportunity transfer, progress and overall pipeline forecasting and health
  • Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility
  • Provide regular updates on partner performance, KPIs, and sales metrics to senior management
  • Stay current on trends, regulations, and industry best practices specific to the LATAM market
  • Leverage local market knowledge to help shape partnership strategies and support the company’s regional growth objectives
  • Understand cultural nuances, business practices, and economic conditions in various LATAM countries to adapt the partnership approach
Desired Qualifications
  • Experience running channel sales or direct sales is a big plus

Intercom Enterprises blends people, processes, and technology to design and implement IT environments in Egypt, a capability it has offered since 1992. It provides end-to-end IT solutions across systems, security, networking, data centers, analytics, content and business process management, and business continuity, combining hardware, software, and services from partners like SAP, Cisco, VMware, Fortinet, and Axis Communications. It supports BI, data warehousing, reporting, ERP integration, and includes banking and human resources management solutions, using both in-house and partner software. Its goal is to help customers achieve high-performance IT operations and data-center efficiency through trusted partnerships and integrated solutions across sectors such as banking, government, oil and gas, and telecommunications.

Company Size

201-500

Company Stage

Debt Financing

Total Funding

$590.8M

Headquarters

Egypt

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Fin doubles growth yearly, surpassing $400M ARR as AI reshapes customer service.
  • Founder-led team of 1,400 scales AI infrastructure across six global offices.
  • Rebrand to Fin in May 2026 positions company ahead of AI agent trends.

What critics are saying

  • Drift undercuts Fin's pricing by 50%, eroding SMB market share in 6-12 months.
  • Zendesk's Ultimate.ai acquisition resolves 25% more tickets, challenging Fin in 12-18 months.
  • EU AI Act fines Fin 6% of revenue starting June 2026 for non-compliance.

What makes Intercom unique

  • Fin natively integrates AI agent with human helpdesk for continuous improvement.
  • Fin resolves over 2 million conversations weekly across 30,000 companies.
  • Gartner named Fin a Leader in 2025 CRM Customer Engagement Center quadrant.

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Your Connections

People at Intercom who can refer or advise you

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Company News

Irish Independent
Mar 9th, 2026
Intercom secures $250M in venture debt to expand AI agent Fin and hire 650 people

Intercom has secured $250 million in venture debt from Hercules Capital to fund its AI expansion. CEO Eoghan McCabe said the funds will develop the company's Fin AI agent and support hiring of 650 additional employees. The customer service company plans to invest the capital in further developing Fin, Intercom's artificial intelligence platform. The debt financing from the Silicon Valley-based specialist lender represents a significant investment in the firm's AI capabilities as it scales its operations.

LinkedIn
Mar 9th, 2026
We just raised $250M to build the Customer Agent

Fin is the leading Service Agent product by any interesting metric. Customer count (8k), average resolution rate (67%), revenue (approaching $100M).

Tech.eu
Feb 11th, 2022
Ireland’s Intercom raises $125 million at $1.2 billion valuation

Intercom, developers of customer communications tools, has raised $125 million in a Series D…