Quick Response Team Engineer

Introduction to the job

Are you driven to solve complex challenges on the production floor, ranging from technical issues to logistical disruptions and work preparation challenges? In this role, you play a key part in ensuring the continuity and performance of our Module Build production line. We are looking for someone with a pragmatic mindset, strong analytical and technical skills, and a hands-on approach, combined with a continuous drive to improve.

ASML Manufacturing introduces, produces, and delivers leading-edge lithographic systems, related products, and services in a rapidly evolving market. We do this on time, at competitive cost levels, and with a quality that exceeds customer expectations. Within Production Support, we focus on delivering high-quality solutions for operational and technical disturbances, safeguarding the delivery performance of our Twinscan system modules.

We value collaboration, ownership, mutual respect, and a proactive mindset. At the same time, we continuously challenge ourselves to improve while maintaining an enjoyable and supportive working environment.

As a Quick Response Team Engineer within Module Production Support, you will work at the heart of our production process, solving issues on the spot and contributing directly to some of the most advanced technology in the world.

Watch the video below to learn more about ASML and the advanced lithography systems we produce:

ASML in 1 minute

Role and responsibilities

As a Quick Response Team engineer at Module Production Support you will be responsible for providing containments/quick solutions for operational and technical disturbances to secure delivery performance of our modules for ASML’s advanced lithography system modules. Module Production scope includes the mechanical build and qualification of all modules required to build a Twinscan system.

You will be working in a 2-shift roster with once every 4 weeks a working weekend. There will be a fixed compensation day (‘jump day’) during the week and a shift schedule allowance. For escalations we expect you to travel to the customer’s site when the situation asks for it. If production requires it we can request you to do overtime or call out.

As a MP Quick Response Team Support engineer you are:

• Remove operational disturbances: You will be working closely to a production line within the factory. At this production you act as first line support to the production operators, removing any disturbance in their way preventing them from doing their assigned production work

• Trouble Shoot: First Line Support to trouble shoot issues in the production within our factory to secure progress.

• Setup Containments: implement ad hoc containments to limit the impact for the next production shifts

• Have and act with a Solve & Prevent mindset: point out structural problems to be solved structurally or to have a countermeasure defined and implemented.

• Support: support the Natural Team to improve the workcenter’s performance on Quality and Delivery.

• Execute Escalation management process: lead technical escalations in line with the Escalation Management process, securing the right stakeholders are involved to get the disturbance solved.

• Have a Quality & Problem Solving mindset: monitor the quality and timing of problems and their implementation, including technical realization; actively identify and contribute to initiatives improving the efficiency and quality of the Escalation Management process.

• Transfer knowledge: actively seek and transfer knowledge within the factory to increase solving power of the Execution and QRT teams.

• Collaborate: work closely together with other support departments to secure effective problem analysis and continuity;

• Continuously improving the business: take the lead by executing plans, undertake the right actions on time; At times when there is no escalation, be proactive in identifying and implementing process and/or technical improvements.

• Creative: focus on finding more solutions to one problem, and perceive the problem in multiple ways; Also think of ways on how to prevent the issue, solve the issue faster or how to ensure solving parties closer to production can solve the issue themselves.

• Multitask: even when multiple tasks are executed at the same time you deliver work with quality and respect delivery deadlines.

• Work in a cleanroom environment: 90% of your working time will be in the cleanroom, close to production line you are assigned to.

• Collaborating in a LEAN environment: Besides being part of your hierarchical team within the Production Support department you will collaborate with a natural team on the production line you are assigned to

Education and experience

To help us tackle the technical challenges we face, you’ll need at least:

• A technical bachelor’s or vocational (MBO4) degree with relevant work experience in the direction of: Mechanical Engineering, Mechatronics, Electrical Engineering, Applied Physics, Automotive, Aerospace; or any equivalent

• Preferably 2+ years of hands-on experience in a technical production environment;

• Experience with troubleshooting: analyzing problems, finding root-cause and determining solution;

• Knowledge of quality improvement methods;

• Knowledge and experience with (technical) project management;

• Experience in problem analysis of products and processes.

Skills:

• Take initiative, goal oriented, flexible

• Take ownership, pro-active attitude

• Prepared to travel on exception base in order to solve (potential) problems in the field.

• Analytical skills, work in a structured way

• Service minded, good communicator/presenter on different stakeholder levels, team worker

• Continuous improvement mindset

Other information

For this position, the indicative (fixed) annual salary range is between 58,500 euro and 66,000 euro. This range comprises vacation allowance and a 13th-month payment and is based on a full-time contract. Company profit sharing is not included in this range. As this is a shift-based position you will receive a shift allowance on top of the indicated salary range. The actual compensation offered will depend on several factors that are unique to each candidate, including but not limited to: job-related skills, relevant education and (work) experience, certifications, demonstrated abilities of the candidate, pay relative to other team members. This information is provided for transparency and guidance purposes only, and no rights can be derived from this salary indication.

For this position you will be working in 2 shift roster. One week you will be working the morning shift (06.30-15.30) and the other week the evening shift (15.00-00.00) with 1 day during the work week as your free day (jump day). Once per 4 weeks you will also have the weekend shift (sat & sun) (07.00-16.00). Please be aware of this shift roster before you apply!

Please apply with a recent CV and cover letter incl motivation why you want to work for QRT

We can't process your application without the above mentioned documents.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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