Resident Experience Manager

Job Responsibilities: 

• Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property.
• Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports. 
• Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable.
• Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards.
• Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
• Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts. 
• Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
• Work closely with Service Manager to own property financials, including purchasing and performance to budget.
• Ensure consistent and ongoing communication with University partners. 
• Represent ACC as property leader at resident functions and marketing events.
• Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed. 
• Effectively resolve resident conflicts and disputes.
• Maintain key control oversight, including key box access.
• Other duties as assigned by manager.  

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities.  We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that e do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

• 2 years’ of leadership experience in student or multi-family housing, or similar industry
• Bachelor’s degree in business or relevant field preferred 
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
• Strong communication and collaboration skills
• Demonstrated leadership skills