Vice President Sub-Servicer Oversight

Overview

The Vice President, Sub‑Servicer Oversight is responsible for governing Sub‑Servicer performance and issue resolution across the full servicing lifecycle, beginning at loan boarding and continuing through asset‑level resolution. The role’s primary objective is to reduce loss to the fund and increase fund clearing returns for investors through disciplined oversight, proactive risk identification, and effective Sub‑Servicer management.

The position provides enterprise‑wide leadership across servicing functions, with particular depth in litigation oversight, REO management, and complex asset‑level resolutions, where execution quality has the greatest impact on loss severity and recoverability. The role balances rigorous governance and escalation management with active Sub‑Servicer relationship oversight, ensuring accountability, transparency, and alignment.

Day‑to‑day oversight execution is delegated to an oversight team, while this role retains accountability for outcomes and serves as the primary escalation point for material issues that may affect investor results. The position also serves as a key enterprise partner and subject‑matter expert, supporting transaction, compliance, collateral, data governance, billing, originations, and executive leadership functions to ensure servicing‑related risks are identified early and managed proactively.

The role further represents the company externally within the servicing and asset resolution industry, establishing and maintaining strong peer and vendor relationships that support effective execution, positive outcomes, and the firm’s reputation as a disciplined and credible partner. The ideal candidate will bring senior‑level leadership experience and enterprise accountability for servicing performance, loss mitigation, and asset resolution outcomes across complex portfolios.

We offer a competitive salary, an annual bonus, a 401(k) company match, and comprehensive medical benefits starting on day one. The salary range for this position is $136,000 - $170,000 per year. 

Responsibilities

Enterprise Sub‑Servicer Oversight

• Oversee Sub‑Servicer performance and issue resolution across the full servicing lifecycle, from loan boarding through final asset disposition.
• Establish governance frameworks, performance expectations, and accountability standards aligned with loss mitigation and recovery objectives.
• Ensure Sub‑Servicer execution across all servicing functions supports timely resolution, cost discipline, and consistent investor outcomes.

Focused Oversight of High‑Impact Resolution Functions

• Provide direct oversight and leadership across litigation management, REO operations, and complex asset‑level resolutions.
• Drive consistency, accountability, and escalation discipline in areas with the greatest impact on loss severity, timelines, and fund clearing results.

Relationship Management & Escalation Leadership

• Maintain senior‑level relationships with Sub‑Servicer leadership while enforcing performance accountability.
• Serve as the primary escalation point for material servicing, legal, or operational issues.
• Lead resolution of escalated matters through structured analysis, corrective action planning, and clearly defined ownership.

Delegated Execution & Team Leadership

• Lead and direct an oversight team responsible for day‑to‑day Sub‑Servicer monitoring, reporting, and issue management.
• Delegate execution while retaining accountability for results and alignment with investor objectives.
• Ensure oversight activities are scalable, disciplined, and consistently applied across Sub‑Servicers.

Cross‑Functional Alignment & Risk Management

• Partner with internal stakeholders to ensure consistent oversight, aligned execution, and unified escalation paths across servicing‑adjacent functions.
• Identify emerging servicing risks and drive early intervention where execution gaps or control weaknesses threaten recoverability or fund performance.

Transaction & Pre‑Boarding Risk Support

• Provide servicing‑focused risk perspective in support of transaction and pre‑boarding activities.
• Contribute to the identification and mitigation of loans with elevated loss exposure prior to boarding, supporting appropriate risk protections and indemnification.

Industry Representation & External Relationship Management

• Represent the company professionally within the servicing, asset resolution, and vendor community.
• Build and maintain relationships with industry peers, Sub‑Servicers, and vendors that support collaboration, informed decision‑making, and effective issue resolution.
• Leverage industry insight and relationships to advance loss mitigation strategies and improve recovery outcomes.
• Proven ability to build and maintain effective relationships with Sub‑Servicers, industry peers, and vendors, leveraging professional credibility and industry presence to support positive execution and resolution outcomes.

Qualifications

• Bachelor’s degree required; advanced degree or relevant professional certifications preferred.
• Ongoing professional development in mortgage servicing, asset resolution, risk management, or related disciplines strongly valued.

• 10+ years of industry experience and demonstrated expertise may be considered in lieu of formal credentials where appropriate.
• Extensive experience in mortgage servicing oversight, asset resolution, or related financial services functions, with a deep understanding of how servicing execution impacts loss severity, recoverability, and investor returns across the loan lifecycle.
• Demonstrated leadership experience overseeing third‑party servicers, vendors, or counterparties, including establishing performance expectations, managing escalations, and driving accountability in high‑impact situations.
• Proven expertise in litigation management, REO operations, and complex asset‑level resolution, with the ability to assess risk, guide strategy, and influence outcomes in matters with material financial exposure.
• Strong ability to lead through delegation, providing strategic direction and oversight while empowering teams to manage day‑to‑day execution at scale.
• Experience partnering cross‑functionally with transaction management, compliance, collateral, data governance, billing, originations, and executive leadership to identify and address servicing‑related risks.
• Demonstrated judgment and decision‑making capability in complex, ambiguous situations, particularly where tradeoffs affect loss mitigation, recovery timing, or investor outcomes.
• Proven ability to build and maintain effective relationships with Sub‑Servicers, industry peers, and vendors, leveraging professional credibility and industry presence to support positive execution and resolution outcomes.
• Strong communication skills, with the ability to clearly articulate risk, strategy, and recommendations to senior leadership and external stakeholders.
• Reputation for professionalism, integrity, and disciplined execution, with a track record of representing organizations effectively within the servicing and asset resolution industry.

Certifications, Licenses, and/or Registration

N/A

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls.  The employee frequently is required to talk and hear.  The noise level in the work environment is usually moderate.  The employee is occasionally required to stand; walk; reach with hands and arms.  The employee is rarely required to stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

EEOC

Lakeview is an Equal Employment Opportunity employer.  All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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