By Light Professional IT Services

IT services, cloud, cybersecurity, systems engineering

VTC Facilitator

IT Service Desk & End User SupportPosted on Nov 9

Full-timeFort Meade, MD, USANo salary listedIn-person

About the Job

Requirements

A minimum of 2 years of audio-visual experience is required.
An in-depth understanding of broadcast, video teleconferencing systems, video and audio streaming technologies, and related standards is required.
Familiarity with GVS structure, operations, policies, and procedures is required.
Familiarity with Microsoft Teams in an enterprise environment is required.
Familiarity with Department of Defense video teleconferencing structure, operations, policies, and procedures is required.
Strong troubleshooting skills are required to solve problems before, during, and after live presentations.
Technical and maintenance skills are required to perform audio-visual troubleshooting and basic maintenance.
Computer skills in Windows and Macintosh operating systems are required.
Strong written and oral communication skills are required.
Customer service skills are required for daily personal contact with end users.
A Top Secret/Sensitive Compartmented Information security clearance is required.

Responsibilities

Provide daily operation of video teleconferencing services at Fort Meade Headquarters.

Desired Qualifications

Coordinate and manage client schedules, establish multi-party video teleconferences, resolve schedule conflicts, and ensure facility readiness as needed.
Ensure the facility and contract workspace are maintained, professionally cleaned, and ready to support agency customers.
Ensure facility equipment is operational, report equipment downtime immediately to the Control Center, and track maintenance response and repair through completion.

Company Overview

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Position Overview

The Video Teleconferencing operators will provide daily operation at Ft. Meade Headquarters. This position requires a TOP SECRET/SCI security clearance.

Responsibilities

In-depth understanding of broadcast, VTC (Video Teleconferencing) systems, video and audio streaming technologies.
Familiarity with GVS structure, operations, policies and procedures.
Familiarity with Microsoft Teams in an enterprise environment.
Familiarity with DOD VTC structure, operations, policies and procedures.
Excellent troubleshooting skills are required to solve problems before, during and after live presentations.
Solid technical and maintenance skills to perform audio-visual troubleshooting and basic maintenance as well as computer skills in both Windows and Macintosh operating systems.
In depth understanding of broadcast audio and video, multimedia, VTC (Video-Teleconferencing) systems, video and audio streaming technologies and standards.
Excellent communication skills, both written and oral.
Outstanding customer service skills are a must since the VTC Operators will be in personal contact with the end user on a daily basis.

Required Experience/Qualifications

Minimum of 2 years Audio Visual experience

Preferred Experience/Qualifications

Coordinating and managing client schedules, establishing multiple party VTC conferences, de-conflicting customer schedules, and ensure facility readiness as needed
Ensuring the facility and contract workspace is maintained, professionally cleaned, and always ready to support Agency customers.
Ensuring all facility equipment is operational and all equipment downtime is immediately reported to the Control Center and that maintenance response and repair is tracked through completion.

Special Requirements/Security Clearance

TS/SCI is required

About the Company

By Light Professional IT Services

IT services, cloud, cybersecurity, systems engineering

By Light Professional IT Services provides hardware and software engineering services for IT, cloud, cybersecurity, and modeling and simulation to government and commercial clients. It handles end-to-end systems engineering and management for designing, implementing, and operating both classified and unclassified government networks. The company differentiates itself by offering a comprehensive, government-focused, end-to-end capability set and by growing through strategic acquisitions to expand offerings. Its goal is to deliver complete, secure network solutions while expanding its market reach.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: McLean, VA
Founded: 2002

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