Twinings

Produces and markets blended teas globally

BizTX Manager

IT OperationsUpdated on Nov 13

Full-timeRowville, AustraliaNo salary listedHybrid

About the Job

Requirements

Strong communication, stakeholder management, relationship-building, and people leadership skills.
Demonstrated experience leading, coaching, and developing an IT or technology team, including managing priorities, performance, and service delivery outcomes.
Bachelor’s degree in computer engineering, computer science, or a related field.
8–12+ years of IT experience.
Strong background in ERP, data and analytics including Power BI, system integration, and project management.
Strong technical skills in system integrations, database management, data warehouse, and data analytics, mainly Microsoft SQL.
Ability to operate at both strategic and operational levels, with willingness to work on detailed tasks when required.
Ability to engage directly with users to diagnose detailed business issues, gather requirements, and shape practical technology solutions.
Willingness to occasionally work outside standard Australian business hours to support regional and global collaboration.

Responsibilities

Serve as the primary IT contact and trusted technology partner for the Australian team.
Understand Australian business priorities and translate them into clear technology requirements, solution options, and delivery priorities.
Identify opportunities to improve efficiency, productivity, compliance, and customer experience through technology.
Build relationships with Australian business stakeholders and senior leadership, global BizTX teams, and regional transformation partners to align local needs with global priorities.
Communicate technical concepts to senior leaders in terms of practical business implications, risks, and decisions.
Own day-to-day IT operations.
Ensure availability and performance of business applications and end-user services.
Manage incidents, escalations, root-cause analysis, and service improvements.
Coordinate with global BizTX teams, vendors, outsourced support teams, and the APAC Transformation Director to manage local service needs and priorities.
Perform business analysis and requirements gathering, ensuring Australia’s technology needs are captured, challenged, prioritised, and communicated.
Design and implement local technology solutions.
Support business applications, reporting, integrations, data analytics, and other business systems.
Develop prototypes, dashboards, reports, and automation solutions as required.
Troubleshoot complex business and system issues directly.
Lead end-to-end delivery of local IT and digital transformation projects, coordinating with the APAC Transformation Director when regional alignment, governance, or delivery support is required.
Define project scope, budget, timeline, risks, and success measures.
Drive project execution and benefit realisation.
Coordinate business testing, training, and change management activities.
Develop and manage the annual local IT budget.
Evaluate and negotiate with technology vendors.
Ensure cost-effective procurement and utilisation of IT resources.
Monitor project and operational spending.
Ensure compliance with corporate IT policies and security standards.
Manage technology risks and business continuity planning.
Support audits and regulatory requirements.
Lead and manage the local IT team and external partners, setting priorities, expectations, and ways of working.
Coach, support, and develop team members to build technical capability, business partnering skills, and accountability.
Provide day-to-day leadership, performance guidance, and prioritisation support to ensure the team delivers reliable service and business-focused outcomes.
Foster accountability, collaboration, innovation, and continuous improvement across the local IT function.
Lead by example and remain actively involved in detailed execution when required.

Desired Qualifications

Experience working in a multi-country, regional, or global technology environment.
Exposure to SAP or major ERP transformation programs.
Experience with Power Platform, automation, or low-code tools.
Experience supporting business change management, adoption, and training for technology solutions.

Great People Work Here.

Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With strong brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business’ clear vision for success.

Responsible for leading the local IT function and team as the primary technology partner for Twinings Australia, ensuring reliable IT operations, supporting business growth and sustainability through technology, and driving key projects, business analysis, and problem resolution. The role requires strong communication, relationship building, people leadership, and stakeholder management across the Australian senior leadership team, local IT team, global BizTX teams, and the APAC Transformation Director to ensure Australia’s technology requirements are clearly understood, prioritised, and delivered in line with regional and global transformation priorities.

Business Partnership & Technology Leadership

Serve as the primary IT contact and trusted technology partner for the Australian team
Understand Australian business priorities and translate them into clear technology requirements, solution options, and delivery prioritiesIdentify opportunities to improve efficiency, productivity, compliance, and customer experience through technology
Build strong relationships with Australian business stakeholders and senior leadership, global BizTX teams, and regional transformation partners to align local needs with global priorities
Communicate clearly and confidently with senior leaders, translating technical concepts into practical business implications, risks, and decisions.

IT Operations & Service Delivery

Own day-to-day IT operations
Ensure availability and performance of business applications, and end-user services
Manage incidents, escalations, root-cause analysis, and service improvements
Coordinate with global BizTX teams, vendors, outsourced support teams, and the APAC Transformation Director to ensure local service needs and priorities are effectively managed.

Hands-on Solution Delivery

Personally perform business analysis and requirement gathering, ensuring Australia’s technology needs are clearly captured, challenged, prioritised, and communicated
Design and implement local technology solutions
Support business Applications, reporting, integrations, data analytics, and other business systems
Develop prototypes, dashboards, reports, and automation solutions where required
Troubleshoot complex business and system issues directly.

Project & Transformation Management

Lead end-to-end delivery of local IT and digital transformation projects, coordinating with the APAC Transformation Director where regional alignment, governance, or delivery support is required
Define scope, budget, timeline, risks and success measures
Drive project execution and benefit realisation
Coordinate business testing, training, and change management activities.

Budget & Vendor Management

Develop and manage annual local IT budget
Evaluate and negotiate with technology vendors
Ensure cost-effective procurement and utilization of IT resources
Monitor project and operational spending.

Governance, Security & Compliance

Ensure compliance with corporate IT policies and security standards
Manage technology risks and business continuity planning
Support audits and regulatory requirements.

People Leadership

Lead and manage the local IT team and external partners, setting clear priorities, expectations, and ways of working
Coach, support, and develop team members to build technical capability, business partnering skills, and accountability
Provide day-to-day leadership, performance guidance, and prioritisation support to ensure the team delivers reliable service and business-focused outcomes
Foster a culture of accountability, collaboration, innovation, and continuous improvement across the local IT function
Lead by example and remain actively involved in detailed execution when required.

Strong communication, stakeholder management, relationship-building, and people leadership skills
Demonstrated experience leading, coaching, and developing an IT or technology team, including managing priorities, performance, and service delivery outcomes
Bachelor’s degree in computer engineering, Computer science, or related fields
8–12+ years of IT experience
Strong background in ERP, Data & Analytics including PowerBI, System Integration, and Project Management
Strong technical skills in System Integrations, Database Management, Data Warehouse and Data Analytics, mainly Microsoft SQL
Capable of operating at both strategic and operational levels, with a willingness to work on detailed tasks when required
Ability to engage directly with users to diagnose detailed business issues, gather requirements, and shape practical technology solutions
Willingness to occasionally work outside standard Australian business hours where required to support regional and global collaboration

Desirable

Experience working in a multi-country, regional, or global technology environment
Exposure to SAP or major ERP transformation programs
Experience with Power Platform, automation, or low-code tools
Experience supporting business change management, adoption, and training for technology solutions

About the Company

Twinings

Produces and markets blended teas globally

Twinings is a global tea company with a 300-year heritage, producing a wide range of tea and beverage brands. It blends and creates teas through masterblending expertise and collaborates to innovate new flavors and products, aiming to energize, refresh, and comfort consumers. The company differentiates itself through its long history, disciplined execution, and international reach, turning ideas into market-ready products and sustaining growth across its brand portfolio. Its goal is to grow a successful international business by expanding its beverage offerings while staying true to its heritage and values.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Andover, MA
Founded: 1706

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