Job Description

Dynatrace Enterprise Program Managers are responsible for ensuring the success of large Dynatrace customers (Fortune 100). Their primary role is to accelerate the deployment of Dynatrace software, while helping to maintain an organized and smooth services engagement by providing planning, adoption, and operational guidance. Enterprise Program Managers work directly with client stakeholders, technical team and Project Managers as well as Dynatrace Services Consultants and Architects, Support, Product Management and Dynatrace leadership teams.

This role focuses on the digital transformation of clients via shifting people and process. This means driving cultural change and consolidating Dynatrace’s position within the client by integrating with their wider IT landscape.

Responsibilities:

• Provide Enterprise level Program Management services utilizing the EPM Framework (similar to PMI) on end-to-end enterprise level Dynatrace rollouts for up to 2 clients (20 hours/week per client)
• Aligning Dynatrace services with partners to provide cohesive service delivery approach for the client.
• Responsible for the successful management and delivery of a wide range of Services for Dynatrace technologies focused on Velocity (Consultants), Architecture, Innovation, AppSec, Extension, and Business Insights services.
• Work with Account Executives, Customer Success Managers, and Regional Service Managers (RSM) to establish roles and responsibilities for each client.
• Provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace ACE Services engagements.
• Deliver stand-alone Strategic Planning Workshops (Dynatrace Rollout Focused) engagements to enterprise level clients.
• Deliver stand-alone Digital Performance Accelerator (Advanced Dynatrace Use Cases) engagements to enterprise level clients.
• Coordinate with Account Executive, Customer Success Manager (CSM), Project Coordinator and client to appropriate use of FlexPoints available to the client.
• Guide ACE Services teams of Consultants and Architects in the utilization of the Delivery Framework methodology and associated activities and deliverables.
• Ensure Dynatrace resources are meeting the needs of the engagement and when required work with RSM to develop and oversee improvement plans.
• Lead key client meetings and presentations including engagement kick off, goal setting, weekly status, and quarterly business reviews.
• Define, manage, and track customer goals for every engagement based on business needs.
• Plan, manage and accelerate effective deployments and onboarding utilizing all aspects of service offerings.
• Identify, guide, and oversee the implementation of best practices to enable culture, people and process changes.
• Provide leadership throughout the customer digital transformation journey with performance driven results.
• Focus on the strategic adoption of Dynatrace within our customers ensuring maximum value and ROI.
• Identify Dynatrace expansion opportunities and work with Account Executives, CSM, and RSMs to close them.

Qualifications

Minimum Requirements:

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, Business Administration or similar with a focus on IT or equivalent experience.
• Ideal candidates will have 3+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience.

Preferred Requirements:           

• Solid technical background in delivering Observability focused solutions and services.
• Ability to bridge discussions between business and IT at every level of an organization, internally and externally.
• Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients.
• Ability to provide customers with clear detailed guidance on implementation and adoption strategies.
• Strong, presentation, documentation, and project management capabilities.
• Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions.
• Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results.
• Cloud, application development, ITSM and DevOps related experience and certifications.
• Solid technical background as a certified Dynatrace professional.
• Experience with large enterprise deployments and leading organizational initiatives.
• Project management training, experience, and certification.