Oracle CX Lead

The CX Oracle Apps Lead will provide day-to-day solution leadership and coordination for Oracle CX initiatives, guiding requirements, solution design, development, testing, issue resolution, and release activities. The individual will be expected to lead through expertise and influence, helping teams move work forward while ensuring solutions remain aligned with established CX architecture, standards, and product direction.

This is a hands-on lead position with no direct people-management responsibilities and requires a strong combination of Oracle CX application knowledge, analytical problem-solving, cross-functional collaboration, and delivery experience.

• Minimum 5 years of related work experience, and must have a minimum of 2 years’ experience in systems design or information systems

• Strong hands-on experience with Oracle CPQ Cloud/BigMachines.

• Working knowledge and experience with Oracle PRM and/or Oracle Fusion CX applications.

• Experience with Oracle Subscription Management is preferred.

• Experience working with integrations between Oracle CX applications and enterprise platforms such as Microsoft Dynamics 365, Adobe/Magento eCommerce, JD Edwards, and Oracle ERP Cloud is a plus.

• Experience working in Agile and iterative delivery environments, including Sprints and Kanban.

• Experience supporting application releases, enhancements, defect resolution, testing, and production support.

• Understanding of typical sales processes, including product configuration, pricing, quoting, partner/channel processes, and related customer interactions.

• Experience working in the Oil & Gas industry is preferred.

• Oracle CPQ and/or Oracle Cloud certifications are preferred.

• Excellent written and verbal communication skills.

Duties to include, but not limited to:

• Serve as a Subject Matter Expert (SME) for Oracle CX applications, including Oracle CPQ, PRM, and Subscription Management, that form an integral part of the NOV CX platform.

• Provide functional and technical leadership in the design and implementation of Oracle CX solutions, working within established CX architecture, standards, and product direction.

• Partner with the CX Product Manager – Oracle Apps and other CX SMEs to evaluate business requirements and develop scalable, supportable solutions that meet the needs of the global enterprise.

• Facilitate requirements and solution discussions with business stakeholders, analysts, developers, architects, and implementation partners to understand business needs and evaluate potential solutions.

• Translate business requirements into clear functional requirements, solution designs, user stories, acceptance criteria, and implementation guidance for delivery teams.

• Provide day-to-day guidance to AMS and delivery resources working on Oracle CX enhancements, defects, and project requirements.

• Support existing Oracle CX solutions, including analysis and resolution of production issues, working with AMS, technical teams, and other Enterprise Solutions teams as appropriate.

• Support monthly Oracle CX releases, including enhancements, and new requirements, and coordinate activities as needed with Oracle scheduled upgrades.

• Coordinate with functional and technical resources to identify dependencies, clarify requirements, resolve issues, and move work through the development and testing lifecycle.

• Maintain awareness of Oracle product releases, enhancements, and emerging capabilities and identify opportunities for consideration by the CX Product Manager and CX team.

• Promote reuse of existing capabilities and adherence to established Oracle CX configuration, integration, development, and support practices.

• Provide coaching and knowledge sharing to analysts, AMS resources, and other team members on Oracle CX functionality, established solution patterns, and NOV processes.