Epiroc

Mining and infrastructure equipment manufacturer

Key Account Manager

Account ManagementUpdated on Nov 14

Full-timeSumbawa, West Nusa Tenggara, IndonesiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Business Administration, or a related field is required.
A professional certification in Sales Management, Customer Relationship Management, or Aftermarket Operations is a plus.
At least 5–8 years of experience in aftermarket sales, key account management, or technical sales within the heavy equipment or mining industry is required.
A proven track record of managing strategic accounts, negotiating service contracts, and delivering revenue growth is required.
Strong exposure to technical support and commercial negotiations for parts and service solutions is required.
Familiarity with enterprise resource planning systems, inventory management, and warranty claim processes is desirable.
Understanding of aftermarket products, parts, and service solutions for the heavy equipment or mining industry is required.
Ability to negotiate contracts, develop pricing strategies, and plan revenue growth is required.
Ability to build and maintain long-term partnerships with key accounts is required.
Ability to analyze market trends and customer needs and develop account-specific strategies is required.
Excellent communication and interpersonal skills for stakeholder engagement are required.
Strong analytical ability for market trend analysis and strategic planning is required.
A safety-first mindset and compliance with safety, health, environment, and quality standards are required.

Responsibilities

Develop and execute account-specific strategies to achieve revenue and profitability targets for parts, services, and solutions.
Serve as the primary point of contact for key accounts, build relationships with decision-makers and senior management stakeholders, engage proactively, understand customer needs, and deliver tailored solutions.
Provide specialized technical assistance and commercial guidance to customers to support optimal equipment performance and value-added services.
Analyze market trends, competitor activities, and customer behavior to identify growth opportunities and enhance the value proposition for aftermarket offerings within customer accounts.
Work with Operations, Product Support, and Business Line Managers to execute service projects smoothly and drive continuous improvement initiatives.
Uphold company safety, quality, and compliance standards in customer interactions and service activities.

Desired Qualifications

A master's degree in Business or Management is an advantage.
Familiarity with enterprise resource planning systems, inventory management, and warranty claim processes is desirable.

Main Accountabilities :

Driving Aftermarket Sales Performance
Develop and execute account-specific strategies to achieve revenue and profitability targets for parts, services, and solutions.
Customer Relationship Management
Act as the primary point of contact for key accounts, developing strong relationships with Decision-makers & Stakeholders (Senior Management), fostering long-term partnerships through proactive engagement, understanding customer needs, and delivering tailored solution.
Technical and Commercial Support
Provide specialized technical assistance and commercial guidance to customers, ensuring optimal equipment performance and value-added services.
Market Insight and Strategic Planning
Analyze market trends, competitor activities, and customer behavior to identify growth opportunities and enhance the value proposition for aftermarket offerings in your customer accounts.
Collaboration and Continuous Improvement
Work closely with internal teams-Operations, Product Support, and Business Line Managers-to ensure seamless execution of service projects and continuous improvement initiatives.
Compliance and Safety
Uphold company standards for safety, quality, and compliance in all customer interactions and service activities.

Requirements :

Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field. A Master's Degree in Business or Management is an advantage.
Professional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.
Minimum 5-8 years of experience in aftermarket sales, key account management, or technical sales within the heavy equipment or mining industry.
Proven track record in managing strategic accounts, negotiating service contracts, and delivering revenue growth.
Strong exposure to technical support and commercial negotiations for parts and service solutions.
Familiarity with ERP systems, inventory management, and warranty claim processes is desirable.
Understanding of aftermarket products, parts, and service solutions for heavy equipment or mining industry.
Strong ability in contract negotiation, pricing strategies, and revenue growth planning.
Skilled in building and maintaining long-term partnerships with key accounts.
Ability to analyze market trends, customer needs, and develop account-specific strategies.
Familiarity with ERP systems, inventory management, and warranty processes.
Excellent communication and interpersonal skills for effective stakeholder engagement.
Strong analytical ability for market trend analysis and strategic planning.
Safety-first mindset and compliance with SHEQ standards.

Placement : Sumbawa, NTB, Indonesia

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

About the Company

Epiroc

Mining and infrastructure equipment manufacturer

Epiroc manufactures drill rigs and rock excavation equipment for the mining and infrastructure sectors, operating in around 150 countries. Its offerings include surface and underground equipment, tools, aftermarket support, and technology for automation, digitalization, and electrification. What sets Epiroc apart is its focus on safety innovations like Live Work Elimination and strong R&D investment with customers. The goal is to accelerate the transformation toward a sustainable, productive mining and construction industry.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Nacka, Sweden
Founded: 1873

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