Management Analyst - Subject Matter Expert I

Position Summary

Hive Group, a HUBZone-certified SDVOSB and multiple award-winning organization, delivers innovative solutions for complex, mission-critical federal programs. We are seeking a highly motivated and technically sound Management Analyst - Subject Matter Expert I (SME I) supporting Digital Identity or Knowledge Management/Oversight for our Transportation Security Administration, Trusted Traveler & Credentialing Integrated Program Management Support Services client.

This position is contingent upon award.

The SME I serves as a senior technical and functional advisor providing high-level expert guidance, technical assistance, policy analysis, and oversight support across TSA Trusted Traveler & Credentialing (TTC) programs. The position focuses on advancing Digital Identity and Identity, Credentialing, and Access Management (ICAM) capabilities, or driving comprehensive Knowledge Management, oversight, policy/process analysis, and program documentation across TTC initiatives.

Location: Onsite at Annapolis Junction (AJOC) 132 National Business Parkway Annapolis Junction, MD 20701 

- or -

TSA Headquarters (HQ) 6595 Springfield Center Dr., Springfield, VA 22150

The person in this role will be required to be on-site at the designated office location at least one day per week with respective team as assigned by Government lead and additional days as operationally needed, ensuring adequate support for in-person collaboration, meetings, and critical on-site  activities. Schedule flexibility is required in the event of an actual emergency the Contracting Officer may direct the  contractor to change work hours or locations or institute changes to telework posture.  

Key Responsibilities

Responsibilities will vary based on whether the individual is assigned primarily to Digital Identity/ICAM or Knowledge Management/Oversight support and may include the following: 

• Provide high-level technical expertise in Digital Identity, ICAM, REAL ID, digital credentialing, Touchless ID, and modern identity verification capabilities across traveler and transportation worker programs.
• Support the design, documentation, and optimization of identity data flows, credential usage, workflow dependencies, and decision support processes for traveler vetting operations.
• Evaluate policy, operational, privacy, security, and technical considerations for modernizing digital identity systems.
• Provide expert advice on integrating industry best practices, new technologies, and customer experience enhancements for secure identity solutions.

• Provide high-level guidance for program governance, quality oversight, records management, and standard operational alignment across divisions.
• Oversee the development, organization, maintenance, and continuous improvement of Standard Operating Procedures (SOPs), job aids, process maps, knowledge articles, and templates.
• Support policy analysis, policy development, technical editing, and document review to ensure accuracy, quality, and compliance with DHS/TSA standards.
• Ensure knowledge products meet federal records management requirements (including TSA MD 200.7), Section 508 accessibility compliance, and privacy/security mandates.

• Prepare high-level decision papers, issue briefs, white papers, analyst reports, executive briefings, and status materials for government leadership and governance forums.
• Collaborate and coordinate with government leads, technical teams, program offices, contact centers, and inter-agency partners to advance program goals.
• Support risk management, issue tracking, mitigation strategies, and quality control reviews for programmatic and contractual deliverables.

Qualifications

• Minimum of a Master’s Degree from an accredited institution.
• Minimum of ten (10) years of relevant professional experience, including experience providing expert advice, assistance, guidance, or consultation to Government organizations in support of complex programs or projects.

• Domain Focus: Demonstrated experience in at least one of the following domains:
  • Digital Identity & ICAM: Identity verification technologies, credentialing, digital identity frameworks, REAL ID, or biometric/touchless technology initiatives.
  • Knowledge Management & Oversight: Developing robust knowledge management frameworks, technical writing/editing, SOP creation, governance oversight, and process documentation.
• Experience with policy/process analysis, DHS/TSA directives, privacy requirements (PII/SPII handling, PTAs, PIAs), and regulatory compliance.
• Excellent writing, communication, and presentation skills with demonstrated ability to author complex program documentation and executive-level briefing packages.
• Strong background in stakeholder coordination across technical, operational, and executive leadership teams.

• Must be able to successfully pass and maintain TSA Personnel Security suitability determinations.
• Ability to complete all required annual government training (e.g., TSA On-Line Learning Center modules).
• Knowledge of Section 508 formatting standards for electronic deliverables

Compensation and Benefits

The estimated compensation range for this position is between $116,450 and $132,890 annually. Actual salary is determined by a variety of factors, including the candidate’s specialized skills, certifications, and years of experience.

Hive Group offers a competitive and comprehensive benefits package, including health insurance (medical, dental, vision), life and disability insurance, retirement contributions, paid leave, federal holidays, professional development opportunities, and lifestyle benefits.

A Commitment to Equal Opportunity

Hive Group is an Equal Employment Opportunity and Affirmative Action employer dedicated to fair and unbiased employment decisions. We do not discriminate based on race, color, sex (including gender and transgender status), age, religion, national origin, disability, marital status, veteran status, domestic partner or civil union status, gender identity, medical condition, genetic information, sexual orientation, or any other status protected by applicable federal, state, and local laws. Our hiring and promotion decisions are based exclusively on an individual's qualifications and suitability for the role.

Protecting Your Information

Stay vigilant against fraudulent job offers and individuals impersonating Hive Group Talent Acquisition Specialists. Hive Group will never request payment details or money during the application process. Official communications will only come from email addresses ending in @hive-llc.com or @applytojob.com — not from free email services like Gmail or messaging platforms such as WhatsApp. If you receive suspicious messages requesting payment or personal information, please report them immediately to [email protected]