Business Transformation Director - Business Consulting

EY Financial Services Director – Business Transformation (Management Consultant)

General Information

Location: Dublin

Available for Work Visa Sponsorship: NO

Business Area: Business Transformation

Contract Type: Full Time - Permanent

The Team and the opportunity

Do you have a keen interest in driving change, with the ability to influence decision-makers at any given time? Do you possess a deep understanding of the challenges faced by businesses within the insurance and banking sectors? Do you have excellent people, communication and negotiating skills? At EY, we are sure that irrespective of the reasoning behind considering a new role with us, becoming a part of our strong financial services banking team may be the ideal career move for you.

EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India, and Africa (EMEIA). We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world.

Join EY FSO Ireland and you will work in high performing teams, experiencing growth and change right across this diverse region. You will be working with the best people on the most complex financial services opportunities and challenges our clients face, helping to shape the future of financial services.

Your key responsibilities

Within FSO Business Consulting and our Business Transformation Delivery practice, you'll work as part of a high-performing team of problem solvers with extensive consulting and industry experience, helping financial services organisations solve their complex business opportunities and challenges from strategy to execution. As a Business Transformation Director, you will:

• With a proven track record, lead large and complex (multi-year / multi-million) business transformations end-to-end.
• Be responsible for building valuable relationships with our clients and to develop a track-record of delivery that is recognised throughout the market.
• Deliver key strategic business transformations for Financial Services clients, ensuring service quality on one or more engagements at a time, leveraging your knowledge and sector experience to deliver Business, IT and Regulatory driven transformations.
• Manage the overall business transformation end to end within the scope, quality, time and budget terms of reference and in accordance with EY and client delivery standards.
• Work with the programme team (all parties) EY Partners and client programme leadership, business and technical leads, operational risk and internal audit teams.
• Own the delivery relationship with the client.
• Provide leadership and guidance to the overall business transformation team, fostering a culture of continuous improvement and innovation.
• Be able to represent the programme at the necessary client governance sessions at an ExCo level and EY internal meetings (Account Level, Competency meetings etc.).
• Have a detailed understanding of the costs, forecasts and actuals and manage the master resource list.
• Draw on EY’s capabilities in our Business, Technology, People and Risk Consulting practices as well as experience from our global consulting network.
• Work with a global team of experts to develop unique and innovative solutions as well as benefitting from best-in-class training and development and bring the right insights and capability at the right time for our client engagements.

• Lead EY FSO Business Consulting business development activities, such as proposals, thought leadership and producing input for client events.
• Lead EY Business Consulting operations ensuring that all operational metrics are met for utilisation, timesheet and related internal engagement management processes and system inputs.
• Manage and coach our people to help them navigate their career in EY, support them with their personal development and the necessary performance management processes (LEAD).
• Seamlessly work through ambiguous problems, defining client needs, approach to resolving complex engagements and recommending solutions that deliver value to stakeholders.
• Write sharp and concise documents at a suitable for C Suite client level with minor review for Partners.
• Deliver presentations to C Suite client level and handle live feedback from clients.
• Own the management of difficult and challenging C Suite client stakeholders, to provide comfort and reassurance.
• Independently lead complex engagements from inception to completion ensuring coordination with client’s strategic objectives.
• Manage engagement revenue and billing associated with programme / project.
• Actively develop our people through mentoring colleagues to achieve their career goals and building high-performing, cross-sub-service line delivery teams.
• Shape solutions for complex, ambiguous problems by bringing the cross-service line and EMEIA capability of EY to the client.
• Translate client needs into EY commercial solutions that bring together EY subject matter domains to deliver value and differentiated outcomes to our clients.
• Own, develop and maintain senior client relationships presenting insights and innovations that will impact their area and organisation future state and where EY can help.
• Ensure Service Quality best practices and standards are delivered on. Delivery of engagements to planned margin. Adhere to firm standards supporting effective engagement management.
• Guide and mentor our delivery teams with practical experience of the implementation of Business Transformations.
• Create thought leadership pieces that build the reputation of our teams: including public blogs, interviews and speaking at industry conferences on Business Transformation topics.

Decision Making

• Identify and make decisions that have a significant project impact; escalating decisions that cannot be resolved within the project in line with project/programme governance structure.
• Deadline-driven, highly organised, and able to multi-task.

Problem Solving

• Exceptional problem-solving ability including logical reasoning, creative thinking, and the ability to untangle complex issues.

• Ability to communicate complex ideas effectively, both verbally and in writing.
• Identify, drive and lead problem solving and issue management for the project deliverables.
• Accountable for project team adherence to EY or client delivery methodology and ensures any deviations are addressed.
• Influences and contributes to continuous improvement of methodology.

Collaboration

• A team player who is also an independent thinker.
• Collaborates across the organisation and externally, including external regulatory bodies and stakeholders.
• Identifies and manages cross functional interdependencies. 

Level of Influence

• Influences and negotiates project outcomes with senior stakeholders, often across multiple functions.
• Prepares and presents analysis, insights, and recommendation to assist governance forums with decision making.
• Comfortable managing client stakeholders and working in a consultant / client environment.

Technical

• Demonstrates advanced proficiency in using Excel and other tools to analyse and translate data into insights, to develop basic financial models, and to support business case development.
• Experienced using project and portfolio management tools such as Clarity is preferable.
• Demonstrates deep knowledge and experience to solve the most complex problems. Have a clear view of the future of your technical skill domain and its impact on people, tools, technology, processes, organisations, and industries, and is recognized as a leader and innovator in the skill domain.
• Demonstrates deep knowledge and experience to solve the most complex problems. Individual has a clear view of the future of their technical skill domain and its impact on people, tools, technology, processes, organisations, and industries, and is recognized as a leader and innovator in the skill domain.

Skills and attributes for success

To qualify for the role, you must have

• 12+ years senior level experience in consulting and delivery of large-scale complex change programmes.
• Experience in a matrix managed organisation.
• Primary degree.
• Experience in the establishment, training and managing teams comprised of both staff, contractor, and strategic partners.
• Strong financial background including experience of business case development and financial governance.
• Excellent communication skills – tailoring communications to suit a mix of audiences.
• Deep Functional expertise coupled with a relevant accreditation in their allocated programme/Domain e.g. Credit, Risk, Finance etc.
• A proven track record of delivering business value.
• Have a proven ability to be able to take a ‘big picture’ delivery view as well as being able to work at a detailed level across a broad range of contract types and engagement approaches.
• Having a track record of delivery within a number of large-scale Business Transformation programmes, taking ownership of delivery across internal client teams.
• Have experience in seeking the alignment of business and IT, operating across organisational and technology silos to drive common approaches, delivering sustainable, agile and re-usable solutions.
• Accreditation and practitioner experience of a range of Project Management approaches including PRINCE II, Agile Frameworks & Methods (Scrum, Kanban, SAFe, LeSS), PMI / PMP.
• Be comfortable working with client executives and senior management.
• Have worked in one or more of the following sectors: Banking, Insurance, FMCG, Technology, Health etc.

Ideally, you will also have

• Experience in one or more of the following specialisms: Digital Transformations, Agile Delivery Methods, Business Design, Regulatory Change.
• Experience of CRM programme delivery, mobilising and delivering change programmes enabled by CRM platform implementation.
• Project Management Certification and/or Agile certification desirable (e.g. PRINCE2, Scrum Master).
• Experience using project and portfolio management tools such as Clarity is preferable.
• Management Consulting experience.

What we look for

• Someone who is passionate about reaching their full potential and excelling in their career.
• Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life.
• Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: 

• Support and coaching from some of the most engaging colleagues around. 

• Opportunities to develop new skills and progress your career. 

• The freedom and flexibility to handle your role in a way that’s right for you. 

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: 

• Pension
• Discounted health insurance
• Web Doctor – Free unlimited online GP consultations for you and your family
• The purchase of additional annual leave
• Hybrid Working
• Free Gym membership
• Travel Pass
• Maternity & Paternity leave
• Bike to work Scheme
• Recognition Awards
• Cash incentives for referrals
• Work Mobile
• Tech MBA paid by EY
• Wellness rooms available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one. 

• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. 

• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. 

• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. 
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. 

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. 

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.