Retail Excellence Specialist
About the job
- Previous experience in a similar role focused on clienteling and customer experience, preferably in luxury or premium retail.
- Excellent interpersonal skills.
- Autonomy, organization, and a proactive attitude.
- Familiarity with digital tools.
- Excellent written and spoken English.
- Versatility and a team-oriented approach.
- Contribute to assigned customer acquisition and retention objectives set by the Store Manager.
- Propose in-store strategies and actions to acquire, retain, and develop customers.
- Achieve individual sales targets.
- Manage loyal customers and implement strategic clienteling actions shared by headquarters.
- Train and support the team in using clienteling tools while ensuring the quality of collected data.
- Coordinate customer recontact and post-sale follow-up activities through a personalized approach.
- Collect team feedback and share it with the Store Manager to ensure proper execution of activities.
- Maintain in-depth knowledge of collections and propose personalized total looks with cross-selling and upselling suggestions.
- Listen actively to customers to identify their needs and build lasting relationships.
- Support in-store appointments while ensuring a high-level experience aligned with headquarters guidelines.
- Ensure compliance with the Brand’s service standards.
- Experience in luxury or premium retail.
About the company
Max Mara Fashion Group designs, manufactures, and sells luxury ready-to-wear clothing through its in-house brands, including Max Mara, Sportmax, Marella, and Marina Rinaldi. Its vertically integrated model controls design, production, and distribution to ensure craftsmanship across collections, with products sold via physical stores and e-commerce worldwide. The breadth of its brand portfolio and a longstanding Italian heritage differentiate it from peers by offering diverse yet consistently elegant options with strong customer service. Its goal is to maintain and grow its luxury reputation by balancing traditional craftsmanship with customer-focused retail across many countries.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Reggio nell'Emilia, Italy
Founded
1951
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Simplify's Take
What believers are saying
- Max Mara Le Parfum launched August 2026 across 50-plus markets, widening revenue streams.
- 2026 Milan flagship reopening and Taormina expansion signal continued store investment.
- Max&Co.'s September 2026 campaign and FW26 collections show active brand refresh momentum.
What critics are saying
- San Maurizio workers' 2025 strike and 2026 negotiations expose unresolved labor tensions.
- Piecework-pay allegations threaten brand trust, especially if inspectors confirm contract violations.
- Dependence on fashion's timeless-core positioning risks stagnation if younger buyers skip Max Mara.
What makes Max Mara Fashion Group unique
- 1951 heritage and Italian craftsmanship still anchor Max Mara's luxury positioning.
- Piazza del Liberty flagship and Eva Jospin's Microclima reinforce architectural retail theatre.
- Shiseido's 2024 long-term license extends Max Mara into global fragrance distribution.
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Benefits
- Meal Benefits
- Training Programs