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Markel

Diversified specialty insurer with tailored solutions

Implementation Specialist - State National

Project ManagementConfirmed live in the last 24 hours
Full-timeBedford, TX, USANo salary listedIn-person

About the Job

Requirements

  • A college degree or three years of work-related experience is required; insurance industry experience is preferred.
  • Prior experience with new account implementation is required.
  • Intermediate knowledge of Microsoft Office products or equivalent programs is required.
  • Strong communication and customer service skills, particularly by phone and written correspondence, are required for working with internal and external customers.
  • Organization and strong attention to detail are required.
  • Flexibility with hours and the ability to work overtime as necessary are required.
  • Mathematics, typing, and 10-key skills are required.

Responsibilities

  • Coordinate implementation of new and existing CPI accounts through various phases within specified timeframes.
  • Plan and lead introductory phone calls to accounts after sale completion.
  • Coordinate completion of new account paperwork with Account Managers and Sales Representatives before each Errors & Omissions date, ensuring company standards are met.
  • Complete Account Change Requests for program changes during the implementation period.
  • Set up and maintain implementation spreadsheets for each new account.
  • Coordinate weekly implementation meetings to provide the implementation team with account status and outstanding items.
  • Liaise between all involved parties throughout the implementation process and follow through on incoming and outgoing implementation items using oral and written communication with internal and external customers.
  • Complete a data-analysis audit review for each new account and provide applicable reports and materials to Account Managers for review with account contacts.
  • Monitor notice and binder production until the audit premium is collected.
  • Recommend program changes to the implementation team when responses do not meet guidelines.
  • For acquisitions and mergers, collect information, complete necessary paperwork, audit the system for correct setup, and draft the release plan for acquired loans.
  • Develop proposal materials for Real Estate and Flood.
  • Initiate and process Real Estate and Flood claims through various carriers.
  • Provide information to managers, co-workers, and subordinates by telephone, in writing, by email, or in person.
  • Compile and publish implementation statistical reports, including time to implement and quality of service.
  • Deliver service that addresses customer needs, resolves service failures, and supports customer satisfaction.

Desired Qualifications

  • Insurance industry experience is preferred.

About the Company

Markel

Diversified specialty insurer with tailored solutions

Markel sells specialized insurance, reinsurance, and risk-solutions through divisions like Markel Specialty, Markel International, Markel Global Reinsurance, State National, and Nephila. Its products bundle underwriting, tailored policy structures, and risk-transfer tools, including insurance-linked securities, to fit complex client needs. The company differentiates itself by operating multiple complementary lines as one group and following the Markel Style to focus on long-term partnerships with brokers and clients. Its goal is to be a dependable, long-term partner that provides customized risk transfer solutions and support.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Glen Allen, Virginia
Founded
1930

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