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Hastings Direct

Hastings Direct

Underwrites car, home, and vehicle insurance

MLOps Engineer

Full-Time
No salary listed
Mid
London, UK+2 more

More locations: Leicester, UK | Bexhill, Bexhill-on-Sea, UK

Hybrid

Hybrid working is required; discuss the specific arrangement with the recruiter.

About the job

Requirements
  • Strong Python skills and experience building data or machine learning workflows.
  • Good SQL skills and confidence working with structured datasets.
  • Experience building reliable, reusable, and maintainable code or pipelines.
  • Understanding of machine learning fundamentals, especially supervised learning.
  • Experience with Git, code review, testing, and technical documentation.
  • Exposure to cloud-based data or engineering environments.
  • Good problem-solving skills and attention to detail.
  • Clear communication skills, with the ability to explain technical ideas to different audiences.
  • Comfort working with data scientists, analysts, engineers, and business stakeholders.
  • A practical focus on quality, reliability, governance, and maintainability.
Responsibilities
  • Build, improve, and maintain machine learning pipelines used within Market Pricing.
  • Productionise Python-based models, notebooks, and data science workflows.
  • Help move models from development into repeatable, tested, and documented production processes.
  • Improve how model workflows are tested, released, monitored, and maintained.
  • Investigate issues across data, model, and pipeline workflows.
  • Automate manual steps where this improves quality, speed, or control.
  • Support good engineering practices, including Git, code review, testing, and documentation.
  • Ensure pipelines and model workflows are traceable, auditable, and safe to change.
  • Work closely with Pricing, Data Science, Data Engineering, ML Engineering, and governance stakeholders.
Desired Qualifications
  • Hands-on experience with cloud platforms such as Azure, Amazon Web Services, or Google Cloud Platform.
  • Exposure to modern data platforms such as Snowflake, Databricks, Apache Spark, or similar.
  • Experience with MLOps practices such as model deployment, monitoring, versioning, or model registries.
  • Exposure to workflow orchestration or deployment tools such as Apache Airflow, MLflow, Azure DevOps, or GitHub Actions.
  • Experience in pricing, insurance, financial services, or another regulated environment.
  • Understanding of model governance, responsible artificial intelligence, or explainability.

About the company

Hastings Direct provides general insurance in the UK, mainly car insurance, and also offers policies for vans, bikes, and homes. It sells directly to customers and through multiple channels, including price comparison websites and its own site (hastingsdirect.com) as well as a contact centre, to reach a wide audience. The productworks by underwriting policies and pricing risk using data analytics, while handling claims and offering ancillary products to generate revenue. The company differentiates itself with a direct-to-consumer, multi-channel distribution approach that blends online, comparison sites, and support channels, alongside data-driven pricing and underwriting. Its goal is to grow its share of the UK general insurance market by efficiently pricing risk, effectively managing claims, and maintaining a competitive expense ratio.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Bexhill-on-Sea, United Kingdom

Founded

1997

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Simplify's Take

What believers are saying

  • 2026 first-half gross written premium rose 4% to £1,300.9 million.
  • Nine-month 2025 customer numbers grew 15% to 4.4 million policies.
  • Improved PCW competitiveness drove new business sales and higher retention through 2025.

What critics are saying

  • H2 2025 opened 19,781 insurance complaints, and 52.04% were upheld by Hastings.
  • The Guardian's 2026 claim blamed Hastings handling for a family losing their home.
  • UK motor claims inflation or pricing mistakes can erase Hastings' underwriting gains fast.

What makes Hastings Direct unique

  • 2026 results show 4.4 million policies, proving scale in UK digital motor insurance.
  • Hastings runs cloud-native underwriting with fully automated STP releases and intraday changes.
  • Carpe Data and ARAG partnerships strengthen fraud detection and value-added motor add-ons.

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Benefits

Hybrid Work Options

Flexible Work Hours

Performance Bonus

401(k) Company Match

Paid Vacation

Health Insurance

Dental Insurance

Health Savings Account/Flexible Spending Account

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

7%
II Reporter
Sep 24th, 2024
Hastings Direct Expands Relationship with Carpe Data

Hastings Direct expands relationship with Carpe Data.

Insurance Age
Jan 3rd, 2024
Staysure names Finn Walsh group CEO

Walsh, pictured, was previously chief customer and technology officer and joined the travel insurance specialist in October 2022 from Hastings Direct.

youTalk Insurance
Oct 19th, 2023
ARAG to provide hire car cover for Hastings Direct customers

Leading legal expenses insurance and assistance provider ARAG has been selected by Hastings Direct to supply Vehicle Hire Insurance to motor clients of the Bexhill-on-Sea based insurance provider.

TESSABIT
Sep 18th, 2022
Hastings Direct launches core platform upgrade to additional enable digital buyer journeys

Hastings Direct accomplished a migration to the cloud, further invested in information enrichment and management information all through the group and launched a core platform upgrade to additional enable digital buyer journeys.

Insurance Age
Jan 20th, 2022
Hastings Direct hires Mark Cliff as independent non-executive director

Hastings Insurance has appointed Mark Cliff as an independent non-executive director, subject to regulatory approval.