Full-Time
Business Development Representative
Updated on 7/22/2026
Swap
201-500 employees
Returns management and financing for retailers
No salary listed
Austin, TX, USA
Hybrid
Three days on-site per week required.
 Sales & Account Management (1) |
|---|
Get referred to Swap
Find people who can refer or advise you
- 6+ months experience in business development, sales, or a related field, preferably within the tech or e-commerce industry.
- Strong communication and interpersonal skills, with the ability to build rapport quickly.
- Excellent organisational skills with a keen attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in CRM software (e.g., HubSpot, Apollo) and sales enablement tools preferred.
- A proactive, results-oriented mindset with a passion for sales and business growth.
- Identify and research potential key decision-makers within your target accounts.
- Develop and execute strategies to generate new business leads through cold calling, email campaigns, social media outreach, and networking events.
- Qualify inbound leads and convert them into discovery meetings booked.
- Engage with potential customers to understand their business needs, pain points, and goals.
- Effectively communicate the value proposition of Swap’s products and services to potential customers over phone, email and social selling.
- Build and maintain strong relationships with potential customers through consistent follow-up and value-added communication.
- Partner closely with Account Executives to develop ongoing engagement strategy with assigned prospect accounts to drive revenue goals
- Stay up-to-date on industry trends, market conditions, and competitors to effectively position Swap in the marketplace.
- Track and report on individual key metrics such as lead conversion rates, sales pipeline development, and overall business development performance.
- Utilise CRM tools to maintain accurate records of all interactions with potential customers.
SwapCommerce helps online retailers manage returns and exchanges while offering flexible financing. Its platform lets customers receive the correct item before sending back the wrong one, turning returns from a cost into a growth lever and reducing lost sales. It combines returns management with financing products, including queued refunds and returns-based funding, so retailers can access funds when they need them instead of waiting for refundable cash. Revenue comes from service fees for returns/exchange management and financing charges. The company differentiates itself by delivering an integrated solution that pairs a smoother returns experience with working capital tools tailored to small and medium e-commerce stores. Its goal is to improve customer satisfaction, protect revenue, and maintain healthy cash flow for retailers.
Company Size
201-500
Company Stage
Series C
Total Funding
$151.7M
Headquarters
London, United Kingdom
Founded
2021
Get referred to Swap
Find people who can refer or advise you
Simplify's Take
What believers are saying
- Swap Storefront delivers 2x conversion rates and 20% fewer returns via AI-led agentic commerce
- Swap revenue grew sevenfold between March 2024 and March 2025, validating rapid OS scaling
- Swap raised $100M Series C in January 2026 to expand into US, EU, Australia, and Canada
What critics are saying
- Shopify's AI agent 'Magical' attacks Swap's storefront moat with native tools at zero marginal cost by early 2027
- Adyen builds its own Swap-like OS, threatening to cut Swap out of $1B+ payment volume within 18 months
- Walmart's internal study shows only 8% return reduction vs. Swap's claimed 20%, exposing Swap to lawsuits by early 2027
What makes Swap unique
- Swap unifies returns, cross-border, tax, payments, and forecasting into one commerce OS
- Swap's agentic AI automates returns approvals, RMAs, shipping labels, and instant refunds without humans
- Swap automates duty clawbacks on cross-border returns, enabling finance teams to reclaim lost duties
Help us improve and share your feedback! Did you find this helpful?
Benefits
Stock Options
Health Insurance
Wellness Program
Gym Membership
Mental Health Support
Paid Vacation
Paid Holidays
Company Social Events
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 5%Willy Chavarria's Adidas World Cup collection launches exclusively through ai-powered shopping. June 12, 2026 Designer Willy Chavarria aims to give fans a fun, frictionless way to shop his new Adidas World Cup collection through an AI-powered agentic storefront powered by Swap. In simple terms, Swap Storefront is a user-friendly ecommerce infrastructure that gives consumers an easy, interactive way to browse and buy products using AI chat rather than traditional e-commerce. Instead of navigating menus or search bars on a traditional website, shoppers tell an intelligent assistant what products they're interested in, then have the agent find options. The AI agent also offers users personalized recommendations of matching items, builds outfits on a personalized avatar in real-time, and lets them check out seamlessly. The designer's World Cup collection with Adidas - the first major fashion exclusive to launch on the Swap platform - reimagines football-inspired design through a contemporary lens, drawing from the legacy of the Mexican National Team and incorporating Chavarria's personal exploration of identity, heritage, and belonging. "We are excited to be able to bring Willy Chavarria to our customers as the business continues to grow on a global scale," says Chavarria, CEO and creative director. "A key pillar of our brand is the feeling of connectedness with our community, and Swap will change the way consumers around the world are able to interact with us. This level of access reaches areas where we may not have a physical presence yet, and we're grateful to be working with a platform that puts the power of brand experience and client interaction back in our hands rather than diluting or complicating the process." The release reflects a trend among footwear and apparel brands toward AI-powered shopping that feels more experiential and less transactional. Those qualities made the approach a good fit for a launch like Chavarria's latest, which emphasizes community and culture. Since Swap launched Storefront in May, the platform has demonstrated conversion rates twice as strong as traditional ecommerce and seen a 20 percent reduction in returns compared to traditional e-commerce purchases. Swap data suggests that the technology also reduces cart abandonment significantly. "Major drops deserve more than a static product page. We built Swap Storefront for brands that see commerce as an experience, not just a transaction," says Sam Atkinson, co-founder and CEO of Swap. "Willy Chavarria chose Swap Storefront because he wanted a launch experience that felt premium, interactive, and seamless from discovery through checkout. Being selected as the exclusive launch partner for this collaboration is a major milestone for our platform and a strong validation of where online retail is headed." The post Willy Chavarria's Adidas World Cup collection launches exclusively through ai-powered shopping appeared first on footwear plus magazine.
The Friedkin Group International has invested in Swap's $100 million Series C round, led by DST Global with participation from ICONIQ Growth, BNVT Capital and Cherry Ventures. London-based Swap is valued at an undisclosed amount. Founded in 2022, Swap provides a unified back-office operating system for e-commerce, replacing multiple point solutions for returns, shipping, cross-border commerce, taxes, insurance and inventory with a single platform that launches in 24 hours. The company has grown annual recurring revenue substantially and now serves over 600 brands, including Superdry. The funding will support US market expansion, enterprise customer acquisition and development of agentic commerce capabilities. The Friedkin Group will provide customer introductions across its retail portfolio and leverage its Texas network as Swap scales from its new Austin base.