Automation Engineer Intern

Internship Program

At Five9 we are committed to providing an exceptional experience for our interns.  We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9.  Through our Speaker Series, Intern Buddies, Employee Resource Groups, and other events, you’ll have the opportunity to meet and learn from some of the best in the business.

This is a full-time, paid internship based out of our headquarters in San Ramon, CA. This role is hybrid. 3 days a week (M, W, TH) in office is required. The program runs 11 weeks with the opportunity to start in early or mid-June.

As an intern at Five9, you can expect to:

Learn.  Learn about Five9, our culture and what makes Five9 special. 

“The people here at Five9 have been super supportive of my learning - it's less intimidating to approach people, ask them about what they do, and more often than not they're willing to teach you a few things about their fields of work.” – 2024 Security Software Engineer Intern

Contribute.  Contribute to the success of the company, your team, and real, impactful projects.

“Working at Five9 has been an enriching journey of learning and impact, where the work I am doing truly feels significant. I've gotten the chance to learn about high level business strategies and ensure that the work I do contributes to the business's overarching goals.” – 2024 PS Education Services Intern

Grow.  Grow as a student, an employee, as a person!

“I have always been very career-oriented, and this summer I've realized how important it is to also focus on other aspects of my life. Meeting different employees at Five9 and hearing their career trajectory made me realize that everything will work out, eventually, and to take my time exploring my interests. However, that doesn't mean I will halt all career goals. I plan to continue networking with industry professionals and building my knowledge on using different data analytics tools. Seeing the way my team and the People Team utilize the data we have, made me realized just how much I enjoy working with and interpreting the data that is gathered.” – 2024 Talent Management Intern

Responsibilities

• The intern will enhance deployment efficiency by templating common requirements into builds that can be reused, following closely under the manager of the U.S. West team.
• Learn and utilize Five9 IVA Studio. It is the design time environment where speech applications are implemented. Primarily it is a diagram-based tool which hooks into various third-party services for natural language understanding, speech to text, text to speech and summarization.
• The position might also work to fill in knowledge gaps of various unexplored areas of recent product releases, write knowledge articles or build training.

Qualifications

• Rising college senior or above, pursuing an undergrad degree in Computer Science, Information Technology, Engineering, or a related technical discipline.*
• Must be able to work out of the San Ramon, CA headquarters this summer.
• Self-starter possessing excellent time management skills. Can execute on a given set of steps with limited supervision.
• Excellent English verbal and written skills.
• Ability to learn new skills quickly and digest new product features without assistance.
• Passion for continuous personal improvement both technically and professionally.
• Previous experience with voice-based applications of any kind a plus.

*Note this role will not include significant programming (custom development) efforts.