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Primoris Services

Horizontal directional drilling for pipelines

Operations Support Lead

Business OperationsUpdated on Nov 12
Full-timeIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Post-secondary training in construction or engineering is required.
  • Ability to identify and resolve problems in a timely manner.
  • Ability to coordinate multiple projects simultaneously.
  • Effective oral and written communication skills.
  • Strong leadership skills.
  • Ability to share expertise with others and continually build their knowledge and skills.
  • Ability to focus on solving conflict.
  • Ability to set expectations and monitor delegated activities to their successful conclusion.
  • Ability to demonstrate accuracy and thoroughness.
  • Ability to understand business implications of decisions and display an orientation to profitability.
  • Ability to work within the approved budget and conserve resources.
  • Knowledge of the EEO policy and ability to promote a harassment-free work environment.
  • Ability to prioritize and plan work activities and use time efficiently.
  • Ability to maintain a professional image and ensure the team maintains the same professional image.
  • Ability to consistently meet or exceed productivity standards.
  • Ability to deal with frequent changes, delays, or unexpected events.
  • Knowledge of computers and experience with Excel spreadsheets.
  • Candidates are subject to drug testing.

Responsibilities

  • Manage and coordinate assigned work volumes for assigned contracts efficiently and effectively.
  • Ensure the quality of job work and that work performed by employees meets quality standards and requirements.
  • Build and maintain customer relations, continually working to resolve customer concerns or requests.
  • Inspect work in progress to ensure workmanship conforms to specifications and work adheres to construction schedules.
  • Resolve workforce complaints and grievances as needed, documenting the problems and resolutions.
  • Determine the sequence and manner in which work will be carried out, consistent with established customer requirements and internal processes and procedures.
  • Ensure work performed by employees and contractors meets quality workmanship standards defined by the customer or company.
  • Build achievable team metrics and oversee employees' day-to-day performance.
  • Communicate and cooperate with the Area Supervisor, Area Manager, General Manager, Operations, Human Resources, and Safety Manager on job details and requirements to connect departments and establish best practices within the support group.
  • Communicate with external partners to ensure organizational processes run smoothly.
  • Assist with implementing new processes and systems, and identify and document issues until a solution is found.
  • Provide a safe working environment by objectively reviewing situations, finding solutions, and supporting employees.
  • Communicate problems and concerns to Area Managers and present solutions and documentation.
  • Communicate with employees, the Area Supervisor, and managers as required.
  • Handle contract complaints and communicate them through to resolution.

About the Company

Primoris Services

Horizontal directional drilling for pipelines

SEDD provides horizontal directional drilling (HDD) services for trenchless pipeline installations across oil and gas, telecommunications, electric, water, sewer, and irrigation. It uses a drill head and guidance system to bore beneath obstacles like roads, wetlands, or rivers and install pipes without open-cut digging, handling pipe types such as PE, HDPE, PVC, and steel; it can complete crossings up to 56 inches in diameter and 10,000 feet long with large-bore rigs. The company differentiates itself by handling technically demanding, large‑bore drilling projects for major energy and utility clients and by its history of strategic acquisitions and backing from private equity, now as part of PLH Group. Its goal is to be a leading contractor for energy pipeline and utility projects by expanding its HDD fleet, capabilities, and service footprint while minimizing surface disruption and environmental impact.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Casa Grande, AZ
Founded
2007

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