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Service Corporation International

Provides funeral services, cemeteries, & cremation

General Locations Manager

Business & StrategyConfirmed live in the last 24 hours
Full-timeAkron, OH, USANo salary listed

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • A technical schooling diploma in Funeral Services or Mortuary Science is preferred.
  • A bachelor's degree in Mortuary Science is required where state law requires it.
  • Pursuit of an associate's degree in Finance, Marketing, Business, or a related discipline is strongly preferred.
  • Applicable state Funeral Director licensure is required.
  • At least eleven years of industry experience with progressively increased customer-facing responsibilities is required.
  • At least six years of experience managing people and effectively managing budgets and expense control is required.
  • Knowledge of industry competitive pricing, demographic patterns, and market competition is required.
  • Knowledge of financial and business acumen is required.
  • Professional interpersonal skills, cultural sensitivity, and tactfulness to interact with a variety of cultures and language barriers are required.
  • Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint, is required.
  • Ability to work beyond standard hours as needed is required.
  • Willingness to travel up to 75% is required.

Responsibilities

  • Provide guidance and direction to location leadership to effectively and profitably manage the business, finances, marketing, customer growth, and people resources.
  • Provide direction and assistance with short-term planning and achievement of annual sales revenue, production targets, and profit and loss goals.
  • Foster ownership in the location and pride in staff, manage costs in a disciplined manner, and encourage profitable case volume growth.
  • Manage location management across multiple locations and multiple lines of business within the funeral home industry.
  • Work with market leadership to understand long-term and short-term business goals and operational priorities and provide guidance to location leadership.
  • Advise, guide, and approve annual business plans, budgets, and financial, production, and revenue goals.
  • Monitor and achieve annual financial goals within the area of responsibility.
  • Transfer financial knowledge to location leadership and explain how daily activities affect financial outcomes to support sustainable business decisions.
  • Approve expenditures and invoices.
  • Provide marketing, advertising, community, and customer guidance to location leadership.
  • Use corporate and market resources to expand brand and product awareness and increase sales and market share.
  • Develop and implement plans to improve customer satisfaction index and online community reviews.
  • Resolve complex problems by providing resolution guidance to location leadership and empowering accountability.
  • Ensure operating practices comply with applicable federal and state regulations and company policies.
  • Ensure safety, quality-control, and compliance standards are followed.
  • Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and identify business or operational enhancements.
  • Work with market leadership and corporate departments on product, process, and technology needs and improvements.
  • Develop and implement communication plans for key initiatives and change management.
  • Oversee implementation of initiatives and manage change, providing leadership and guidance as needed.
  • Communicate long-term strategy and annual goals to location leadership and assist staff with further cascading and messaging.
  • Develop a strong, trusting, empowered, and reliable team.
  • Understand team members' career aspirations and provide assignments to develop skills or close gaps.
  • Address issues constructively and provide tangible, appropriate feedback.
  • Develop frontline supervisors' proactive and collaborative management styles to increase employee engagement and minimize turnover.
  • Monitor training and licensing requirements and ensure staff are retrained or relicensed before expiration.
  • Screen internal and external candidates and hire or promote skilled and effective staff.
  • Establish pay and recommend pay increases, special pays, and career advancements.
  • Discipline staff as necessary.
  • Write development plans to close behavior or skill gaps.
  • Collaborate with Human Resources throughout discipline, development, and termination processes.
  • Recommend and discuss terminations with market leadership.

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Houston, TX
Founded
1962

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