Full-Time

Client Support Representative

Posted on 9/11/2024

Autotrader.ca

Autotrader.ca

501-1,000 employees

Digital solutions for used car dealers

Automotive & Transportation
Enterprise Software

Junior, Mid

Ontario, Canada

Hybrid position in Ontario.

Category
Customer Education & Training
Customer Support
Customer Success & Support
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • +2 years of experience in a customer service environment.
  • College diploma or BA in relevant field, or an equivalent combination of experience and training
  • Exceptional communication skills (oral and written)
  • Finance and/or automotive experience is an asset.
  • Ability to prioritize workload according to demands, and demonstrated ability to multi-task
  • Demonstrated ability to problem-solve with critical and analytical thinking
  • Excellent decision making, follow-up, and organizational skills
  • Technical experience supporting a web-based or client-based application a definite asset
  • Proficiency in a windows environment.
  • Competent in the use of MS Word, Excel, and Outlook
  • Language: English required, French is an asset
  • Technical Skills: Working knowledge of MS Office (Word, Excel, PowerPoint, and Outlook), Adobe, Sales Systems.
Responsibilities
  • Interact (primarily via telephone) with internal and external stakeholders including dealership, lending, or strategic partners to provide and process information in response to inquiries, concerns and requests related to Dealertrack Canada services and/or products
  • Effectively triage, troubleshoot, and diagnose potential issues and provide the appropriate resolution or ‘workaround’ to the reporting party
  • Provides supplementary training to dealership personnel when required via telephone related to Dealertrack Canada services and/or products
  • Communicates effectively and with regularity customer/partner feedback received related to the Dealertrack Canada services and/or products
  • Effectively escalate and communicate systemic issues when needed to ensure internal/external ‘Service Level Agreements’ are delivered as committed

Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all aimed at helping dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, allowing dealers to focus on sales without being overwhelmed by complex tools. The company uses a subscription-based model for its services and also generates revenue through advertising and premium listings on its marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in increasing their sales and managing their inventory effectively while providing extensive customer service and resources.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1975

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven inventory management solutions in the automotive sector.
  • Increased interest in personalized marketing tools leveraging machine learning.
  • Rising adoption of VR and AR technologies in online car showrooms.

What critics are saying

  • Increased competition from AutoScout24's expanded presence in Canada.
  • Potential strategic shifts due to AutoScout24's acquisition of Trader.ca.
  • Uncertainty from Thoma Bravo's potential sale of Trader.ca affecting morale.

What makes Autotrader.ca unique

  • Trader.ca offers a comprehensive suite of digital solutions for car dealers.
  • The company emphasizes simplicity and effectiveness in its digital tools.
  • Trader.ca provides extensive customer service and product support resources.

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