Navigator

Join an innovative team dedicated to empowering families in Washington, DC! As a Navigator with the Career Mobility Action Plan (Career MAP), you’ll be a key advocate for participants transitioning from homelessness to sustainable careers. This role goes beyond traditional case management—it's about coaching, supporting, and helping individuals overcome barriers to success while navigating career development and essential family resources.

What You'll Do

As the Navigator plays a central role in advancing the goals of the Career Mobility Action Plan (Career MAP), an innovative workforce development initiative launched by the DC Department of Human Services (DHS). Navigators are responsible for delivering high-quality, personalized coaching that supports families in achieving long-term career advancement, financial independence, and holistic family well-being.

Serving as the primary point of contact for a caseload of families referred from the Family Re-Housing Stabilization Program (FRSP), Navigators go beyond traditional case management to provide advocacy, guidance, and strategic support. Each Navigator helps participants develop and pursue individualized Mobility Action Plans (MAPs), removing barriers, facilitating access to two-generational resources, and coaching participants toward self-determined goals.

Your Responsibilities Will Include:

Individualized Coaching & Goal Planning

• Conduct strengths-based assessments and partner with participants to develop and update individualized Mobility Action Plans (MAPs), incorporating career, educational, financial, and family goals.

• Apply trauma-informed and motivational coaching techniques to instill urgency, ownership, and belief in each participant’s ability to succeed.

• Provide consistent accountability and future-focused support to help participants navigate their career journey and family goals simultaneously.

Two-Generational Resource Navigation

• Assist participants in accessing wraparound supports, including healthcare, mental health, childcare, early childhood education, financial aid, tax credits, and legal services.

• Guide participants through systems navigation, providing warm handoffs to external providers and following up to ensure services were received and needs were met.

• Support participants in leveraging their social capital and building peer connections through workshops and group activities.

Career Advancement & Training Support

• Help participants explore career options aligned with interests and financial goals; refer to relevant education and training programs including vocational certifications, adult education, and higher education.

• Collaborate with DHS Workforce Development Specialists and other partners to facilitate employment placements and track advancement, focusing on upward mobility and wage increases post-placement.

• Support transition from training to employment and from job entry to career progression through continuous coaching and milestone tracking.

Participant Engagement & Progress Monitoring

• Conduct outreach to engage referred participants and re-engage those who have disengaged from services; document all touchpoints and status updates.

• Track progress toward individualized goals, including career advancement, education attainment, financial benchmarks, and family wellbeing.

• Maintain consistent and meaningful contact with each participant to foster trust, troubleshoot challenges, and adjust strategies as needed.

• At a minimum of one time monthly, a face-to-face meeting with the individual occurs; not all meetings are in Fedcap offices, and most of these meetings should occur in the community at locations such as their school, community room at their apartment complex, etc.

Data Management & Compliance

• Maintain up-to-date and accurate documentation in the Electronic Case Management (ECM) system for all participant interactions, MAP updates, and milestone achievements.

• Diligently verify and report outcomes—including employment, education, housing stability, and income progression—to DHS and internal teams.

• Assist in compiling data for reports, including participant engagement, timesheets, placements, and retention metrics.

Professional Development & Team Collaboration

• Participate in regional learning collaboratives and training sessions to stay informed of emerging practices in mobility coaching and two-generational service delivery.

• Collaborate with fellow Navigators, Supervising Navigators, and community partners to ensure service alignment, consistency, and quality.

• Adhere to all Fedcap and DHS policies and protocols; participate in required trainings and contribute to a culture of respect, accountability, and excellence.

What We’re Looking For:

• Bachelor’s degree in Social Work, Counseling, Psychology, Human Services, Workforce Development, or a related field from an accredited institution required.
• A Master’s degree in a relevant discipline is a strong plus.
• Minimum of 3 years of experience in case management, vocational rehabilitation, workforce development, or social services, preferably serving low-income, TANF, or other public-benefit populations.
• 2 to 3 years of demonstrated success in coaching, barrier resolution, and performance-driven human services settings.
• 2 to 3 yrs of experience navigating public systems navigation (e.g., child welfare, criminal justice, housing, behavioral health) and the complexity of barriers faced by individuals experiencing generational poverty. And/or education or experience deemed appropriate by the agency.
• Bilingual (English/Spanish) strongly preferred

Compensation:

 $24.00-$26.45/hr.   

Equal Opportunity Employer