Full-Time
AI Adoption & Commercialization Senior Lead – Senior Vice President
Citi
10,001+ employees
Global financial services including banking, investment
Compensation Overview
$176.7k - $265.1k/yr
New York, NY, USA
Hybrid
Hybrid work arrangement in New York.
Bachelor's, Master's
 Business & Strategy (1) |
|---|
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- At least 10 years of Product Management, adoption, or commercialization experience, including at least 3 years of AI experience.
- A bachelor's degree in Finance, Business Administration, analytics, or Sales and commercialization discipline.
- Strong analytical thinking to evaluate data, identify patterns, and make informed product decisions.
- Broad and diverse functional experience in payments, cards, liquidity, trade, product development, and data analytics.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
- Clear and concise written and verbal communication.
- Ability to work effectively in a team-oriented and agile environment with a high sense of ownership and self-direction.
- Drive adoption of enterprise tools and AI solutions across Citi Services.
- Provide structured feedback on AI solution usability and outcomes.
- Educate CCO, Banking, and Sales stakeholders on use-case value.
- Represent Services' needs and progress to local regulators and senior leadership, securing alignment and investment.
- Drive or conduct training on enterprise AI tools, track adoption and usage numbers, and provide focused training where adoption is low.
- Define, track, and report on KPIs for each use case, cluster, and country.
- Define and drive standard adoption and commercialization KPIs.
- Measure financial return based on investment versus value generation, including running cost, cost-to-serve, and realized return.
- Build dashboards and reporting cadences that translate AI investment into board-level financial narratives and justify continued funding.
- Collaborate with Product, Operations, Technology, and IBR to form AI accelerator teams and develop relevant AI use cases.
- Ensure client needs are represented and that use cases adhere to local regulations and control frameworks.
- Work with Product, global teams, and the Services AI Central team to participate in execution.
- Participate in use cases, apply design thinking, and ensure cluster client perspectives are included in execution.
- Conduct client and competitor market research to identify gaps, inform the product innovation roadmap, and differentiate Citi's AI offering.
- Co-create AI products with clients and stay current on AI use cases, risks, and global implementation strategies.
- Disseminate AI best practices, lessons learned, and use-case blueprints.
- Create internal communities of practice and connect regional clusters to accelerate AI adoption and avoid duplicative effort.
- Educate local teams, leaders, and country heads and prepare them for regulatory reporting.
- Understand and decode local regulations and provide information to the global team to build observability for regulatory requirements.
- Provide regulatory reports as needed by countries or clusters.
- Own and report AI adoption and usage metrics in cluster-head and country-head MBRs.
- Educate leaders and help them track the AI index across clusters, countries, clients, and local employees.
- Create industry-leading AI experiences for clients and leverage emerging technologies to improve how users interact with data and complete tasks.
- Partner with Engineering, Design, Data, and Customer Service teams to plan, prioritize, and deliver the product strategy using Agile methodologies.
- Lead innovation by working with Engineering teams and staying current with emerging digital technologies across the Finance and Technology sectors.
- Ensure AI deployments comply with applicable laws, rules, and regulations across jurisdictions.
- Assess risk in business decisions and safeguard Citi's reputation, clients, and assets through compliance oversight.
- A master's degree.
- Experience in payments, cards, liquidity, trade, product development, and data analytics.
Citi provides financial services including consumer banking, credit, investment banking, and wealth management to individuals, corporations, and governments. The company operates by earning interest on loans and collecting fees for managing investments, processing trades, and facilitating cross-border transactions through its digital platforms. Unlike many local banks, Citi maintains a physical and digital presence in over 160 countries, allowing it to serve as a single partner for clients with global financial needs. Its goal is to drive growth and profitability for its clients and shareholders while supporting environmental and social sustainability initiatives.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 14% to $24.8 billion, showing broad business momentum.
- Assets under custody and administration reached $35 trillion, up 22% year over year.
- Citi won $250 million from FundPark, expanding trade-finance and SME financing capacity.
What critics are saying
- Britain fined Citi £4.7 million on September 2, 2026 for Russia sanctions failures.
- Citi cut about 1,000 jobs in January 2026 and plans more March layoffs.
- China brokerage approval in September 2026 still leaves Citi exposed to CSRC rejection and delays.
What makes Citi unique
- Citi's Services franchise hit $6.4 billion in Q2 2026, led by TTS and Securities Services.
- Citi processed live tokenized-dollar transfers with DBS and SWIFT in minutes.
- Citi is launching Custody+ and Japan blockchain payments, extending global transaction-banking reach.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Paid Vacation
Paid Sick Leave
Paid Holidays
Company News
Citigroup will launch instant cross-border payment services for Japanese companies using blockchain-based tokenized deposits as early as this year. The US bank claims this will be the first such service offered to Japanese clients by a foreign financial institution. The blockchain-based system will enable companies to make foreign-currency transfers instantly, including during nights and holidays when traditional banking systems are unavailable. The service represents an expansion of Citi's blockchain payment capabilities into the Japanese market, offering businesses greater flexibility in managing international transactions outside standard banking hours.
NEOM has secured approximately $3 billion in export credit agency financing from Italy's SACE under a long-term multicurrency untied facility. The deal, NEOM's first corporate ECA financing and the largest untied financing ever guaranteed by SACE, is backed by nine international banks including HSBC, Bank of America, and J.P. Morgan. The financing will support various projects across NEOM, particularly in infrastructure, urban development, construction, and transport. It will enable NEOM to leverage supplies from Italian businesses, especially SMEs. Italian suppliers and contractors have already supported NEOM projects with contracts worth $6.3 billion. The partnership aims to generate capital investment aligned with Saudi Vision 2030 and diversify the Kingdom's economy through foreign investment.
DBS and Citi completed a live cross-border US dollar payment on a Saturday in minutes using tokenized deposits through SWIFT's blockchain-based Digital Ledger. The transaction between DBS in Singapore and Citi's New York office took place on 5 September, whilst conventional transfers can take up to two business days. SWIFT declared its blockchain ledger ready for initial use in July, with 17 banks across six continents preparing live pilots. Participants include Citi, DBS, HSBC, Standard Chartered, UBS, BNY, Wells Fargo, BNP Paribas, and MUFG. Banks issue tokenised representations of deposits on their own ledgers, whilst SWIFT's shared ledger coordinates payment commitments. Final settlement occurs through existing infrastructure. Citi has already processed live transactions with First Abu Dhabi Bank and OCBC.
Citigroup is expected to receive Chinese regulatory approval for its fully owned mainland brokerage as early as this month, Reuters reported. The US bank applied for the licence in late 2021 as part of efforts to deepen its China operations. The bank plans to expand the unit's workforce to around 100 employees by year-end, roughly double current levels, according to sources. Recruitment will cover senior revenue-generating roles and operational positions through relocations and external hiring. The brokerage will seek permission for A-share trading, underwriting, research and principal trading. It aims to leverage Citi's existing mainland corporate relationships for equity and M&A work, focusing on technology, healthcare, consumer and financial sectors. Citi declined to comment on the application.
Anthropic, the developer behind Claude AI chatbot, has secured a $15 billion credit facility ahead of its initial public offering. Major financial institutions including Morgan Stanley, Goldman Sachs, JPMorgan Chase, and Citigroup are backing the arrangement. The facility significantly exceeds last year's $2.5 billion loan and surpasses the company's roughly $10 billion target. Anthropic now expects over $65 billion in annualised revenue, representing more than a sevenfold increase from its pace at the end of last year. Additional banks including Barclays and Bank of America have joined the arrangement. The timing coincides with renewed activity in the US IPO market, positioning Anthropic for a substantial market debut.