INACTIVE
Full-Time
Account Manager
Lender Development
Posted on 5/2/2024
Autotrader.ca
1,001-5,000 employees
Digital solutions for used car dealers
Automotive & Transportation
Enterprise Software
Mid
Toronto, ON, Canada
Hybrid position in the greater Toronto area.
Category
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Customer Service
Data Analysis
Requirements
- Post Secondary School education, with a desire for continuous learning and improvement or experience in the automotive industry in an indirect or Captive lender
- 2 - 5 years’ experience in account management, banking, finance or auto industry, with a demonstrated ability to manage a portfolio of diverse customers
- Advanced product and technical skills, and demonstrated ability to manage a portfolio of small and large projects concurrently
- Strong knowledge of professional sales, and account management methodologies and experience
- Knowledge of the automotive finance industry – experience working for or with lenders is highly desired.
- Ability to communicate complex technical information to clients utilizing non-technical, jargon free language
- Excellent communication and customer service skills
- Proven ability to network, build and develop business relationships.
- Bilingual preferred (French/English)
- Proven communication skills: Translating customer business needs into technical requirements for internal review
- Build and deliver external customer facing business reviews
- Deliver sales presentations / pitch decks, for both internal and external audiences
- Participate in industry events
Responsibilities
- Represent Dealertrack and the industry at various events.
- Through advocacy and client relationships, identify and source new revenue / volume opportunities: new lender onboarding, partner opportunities to expand the Dealertrack footprint, expanding existing lender relationships.
- Stay abreast of industry trends and market conditions to identify potential risks, opportunities, keeping customers informed and prepared.
- Build Dealertrack relationships with assigned Lender accounts through consistent, strategic touchpoints to optimize customer satisfaction, retention and growing the relationships.
- Manage partner expectations from a design and delivery standpoint by thoroughly understanding customer requirements, how they fit within their strategic objectives and by providing frequent and timely updates.
- Maintain "end-to-end" view of the customer, business, and processes to help new project requests based on changing partner needs.
- Qualifies, prioritizes and manages pipeline of Lender enhancement initiatives by understanding the business impact and value of each initiative.
- Work with DLD’s (Directors Lending Development) to understand lender needs and reactions to product new features, functionality, and deployment of change.
- Develops analytics and insights by understanding how Dealertrack’s business intelligence can contribute to the success of Lenders and by delivering presentations and proposals that deliver business value and insights.
- Oversee and manage escalations and resolution, as well as ongoing monitoring and assessment to mitigate risks and monitor and track progress.
- Engages with partners at all levels and across business units (Product, Sales, Technology).
- Facilitates resolution of Lender service issues including functional reviews, training, platform utilization, escalation handling, billing invoices and payments.
- Construct business touch points for assigned accounts which support Lender client strategies and supports retention and potential revenue growth.
- Participate in product road maps and product strategies by providing Lender insights to Dealertrack Product Management and helping to quantify the business value for new product development initiatives.
- Work closely with Product Management and Product Owners to establish priorities for client projects and requests and clarifying requirements and business impact.
Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all aimed at helping dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, encouraging dealers to focus on sales without being overwhelmed by complex tools. The company operates on a subscription-based model, allowing dealers to access various services for a recurring fee, while also generating revenue through advertising and premium listings on its marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in increasing their sales and managing their inventory effectively, backed by strong customer service and educational resources.
Company Stage
N/A
Total Funding
N/A
Headquarters
Toronto, Canada
Founded
1975
Simplify's Take
What believers are saying
- Trader.ca's acquisition of Collateral Management Solutions expands their service offerings, potentially increasing their market share and revenue streams.
- The company's strong focus on customer support, including resources like videos and webinars, ensures dealers can maximize the platform's benefits, leading to higher customer satisfaction and retention.
- The potential sale by Thoma Bravo could bring in new investment and strategic direction, further accelerating growth and innovation.
What critics are saying
- The highly competitive nature of the digital automotive marketplace means Trader.ca must continuously innovate to maintain its edge.
- Dependence on a subscription-based model could be risky if dealers find more cost-effective alternatives.
What makes Autotrader.ca unique
- Trader.ca offers a comprehensive suite of digital solutions specifically tailored for car dealers, unlike competitors who may offer more generalized tools.
- Their subscription-based model ensures a steady revenue stream and allows for continuous platform improvements, setting them apart from competitors relying on one-time sales.
- The emphasis on simplicity and effectiveness, encapsulated in their motto 'Keep It Simple. Measure What Matters,' makes their platform user-friendly and highly efficient for dealers.
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