Head of Customer Success
Posted on 8/25/2022

5,001-10,000 employees

Experience management software
Company Overview
With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. At Qualtrics, their mission is to close the experience gap.
London, UK
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • Extensive senior leadership experience in a combination of SaaS, Strategy Consulting (MBB), Management Consulting, and/or an equivalent field
  • Track record of owning and delivering upon commercial targets at scale
  • Past experience in leading successful teamsacross EMEA that work effectively cross functionally
  • A genuine passion for coaching and mentoring high-performing teams, aimed at developing and accelerating the skills and career trajectory of your team members
  • Proven track record of successfully building scalable business operations and delivering key business results
  • Demonstrable experience in developing and managing C-level relationships with customers
  • Ability to have scale impact across the business, thinking holistically about the industry and Qualtrics partnership with our customer base
  • Demonstrated ability to bring structure to and succeed in complex whitespace
  • Strong prioritisation skills with the ability to drive multiple concurrent projects from beginning to end
  • Ability to utilise data and metrics to communicate strategy to internal stakeholders and external clients
  • Entrepreneurial spirit with a high tolerance for ambiguity and complexity
  • Outstanding communication skills and ability to inspire teams and customers
  • Minimum of a Bachelor's degree with a concentration in science, technology, engineering, commerce, business or a related field; MBA from a top university preferred
  • Own Qualtrics' full renewable book of business across EMEA, including adoption, renewals, and expansion in SMB, Commercial, and Enterprise accounts across every industry
  • Lead and develop our regional Customer Success Leaders across EMEA as their teams focus on driving the success of customers across all categories
  • Manage a large P&L where you are responsible for hitting revenue (renewal and expansion) targets and expense targets on a quarterly and annual basis
  • Lead and develop high-performing, engaged teams
  • Partner cross-functionally to design and implement new business processes and drive efficiency gains
  • Develop measurable and repeatable best practices and strategies resulting in product adoption, value, and expansion
  • Leverage technology, systems, and processes to drive consistency and scale
  • Demonstrate strong executive presence and strategy as you work hands-on with our most strategic customers as an executive sponsor
  • Drive category thought leadership