Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Medical experience.
Bilingual proficiency in Spanish and English.
Knowledge of medical terminology or the aptitude to learn it.
Willingness to travel between clinics.
Responsibilities
Schedule appointments with the correct provider, time, and location.
Answer general patient questions about account balances, driving directions, and fax numbers for sending patient information.
Obtain accurate and up-to-date patient information during scheduling and confirm it during registration.
Collect co-payments and outstanding balances at registration.
Direct calls to the appropriate venue.
Verify insurance eligibility and confirm that required procedure authorizations have been obtained.
Scrub and prepare assigned charts on scheduled days.
Check that registration information is updated every three months.
Check that medical history information is updated at least once each calendar year.
Confirm insurance eligibility and determine whether outstanding balances need to be collected.
Document information that needs to be collected from patients during registration notes.
Prepare arrival packets for new patients, including other pertinent information.
Maintain client relations and provide customer service to patients.
Assist the Office Manager and team in developing policies and plans to improve patient flow and minimize patient complaints.
Research customer issues and resolve them without escalating for additional guidance.
Reconcile appointments at the end of each day and provide the reconciliation to the Billing Supervisor.
Document actions taken in every account, including the action and next resolution step, and create a follow-up task with a due date.
Follow up within 30 days on accounts where action was taken to ensure resolution.
Perform other assigned or requested duties.
Desired Qualifications
Critical thinking skills in interactions with others.
Effective listening, verbal, and written communication skills.
Description
Georgia Spine & Orthopaedics is a comprehensive spine and orthopedics care provider in Georgia. Our locations include Atlanta, Columbus, Gwinnett, Marietta, Tucker, Stockbridge, Dalton, Roswell, and the Surgery Center of Roswell. We specialize in offering cutting-edge treatment with a conservative approach.
We are growing and seeking an enthusiastic Medical Receptionist Float to join our Atlanta team!
Our ideal candidate is bilingual, willing to travel between clinics, has a strong desire to help others, and works well on a team.
The Medical Receptionist Float serves as the first point of contact with each of our customers. This position includes greeting patients, checking in and out, and answering phones. It reports directly to the office manager of the assigned location.
Medical ReceptionistFloat Responsibilities
Ensuring all appointments have been scheduled appropriately with the correct provider, time, and location.
Ability to answer general questions for patients, such as:
Account Balances (The back office determines the balance due and communicates via a note in the system for the Front office to collect).
Driving directions to locations.
Appropriate fax numbers for sending patient information.
Obtaining correct and up-to-date information on all patients at the time of scheduling and confirming information at the time of registration.
Ensure all co-payments and outstanding balances are collected at the time of registration.
Facilitate calls to the appropriate venue.
Verify insurance for eligibility and confirm that the necessary authorization for procedures has been obtained.
Scrubbing/prepping all assigned charts on scheduled days.
Check to see if registration has been updated (should be updated every 3 months).
Check to see if your medical history has been updated (should be updated at least once every calendar year).
Make sure insurance eligibility has been verified.
Check for BALANCES and confirm if they need to be collected.
Communicate in notes the information that needs to be collected on patients at the time of registration.
If the patient is new, have a packet ready for them to complete upon arrival, including any other pertinent information.
Maintain good client relations and provide excellent customer service to our patients.
Assist the Office Manager and team in developing policies and plans that will improve the patient flow and minimize patient complaints.
Conduct the research necessary to resolve issues with customers without having to escalate for additional guidance.
Display critical thinking skills in interactions with others.
Utilize effective listening, verbal, and written communication skills when working with others.
Reconcile appointments at the end of each day and provide the Billing Supervisor with the reconciliation.
Document in the notes section of every account when any action is taken, indicating the action, and the next step to resolution, and create a task indicating the next step with a due date for follow-up.
Follow up on all accounts promptly (at least within 30 days) where action was taken to ensure the issue was resolved.
Other duties as assigned or requested.
Requirements
Candidates must meet the following requirements to be considered:
Medical Experience
Bi-lingual
Medical terminology or the aptitude to learn
Travel is required
Medical ReceptionistBenefits and Perks
A great benefits package includes medical, dental, vision, and multiple add-on options.
Paid time off
Paid holidays
Mileage reimbursement and travel stipends are available