Associate Analyst - HR Technology

Job Description:

The Associate Analyst, HR Technology supports day-to-day operations, maintenance, and optimization of JSX’s HR Technology platforms - Workday. This position functions as a first point of contact for system inquiries and serves as an HR Technology Business Partner to assigned JSX departments, building relationships with leaders and Crewmembers to understand how they work and making sure our HR tools support those needs.

This Is How We Fly

At JSX, we're not just a lifestyle carrier - we're a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role:

The role assists with system configuration and reporting, maintains data integrity, and partners with Corporate Soul (HR), Payroll, IT, and vendors to ensure HR tools effectively support JSX. The role is typically early-career and provides hands-on experience with HR systems such as Workday, along with direct exposure to how JSX’s operational and corporate teams run.

A Day in the Life:

• Support the configuration, deployment, and ongoing maintenance of Workday functional areas including: HCM, Benefits, US Payroll, Time Tracking, Scheduling, Absence, Recruiting, Learning, Help and Financials
• Serve as the HR Technology Business Partner for assigned departments (such as Flight Operations, Inflight, Airport Operations, Maintenance, and Mission Control), acting as the go-to contact who understands each group’s workflows, schedules, and priorities, and how HR systems support them
• Meet regularly with department leaders and key stakeholders to gather feedback, identify pain points, and stay ahead of upcoming changes, then translate those needs into system requirements, enhancement requests, or reporting solutions in partnership with the Sr Analyst
• Represent the business perspective during Workday deployments, new feature releases, and configuration changes by helping test against real-world operational scenarios, communicating changes to impacted groups, and supporting adoption after go-live
• Serve as the Tier 1 point of contact for HR Technology inquiries by troubleshooting and resolving user-reported issues in Workday, and escalating complex issues to Sr Analyst as needed
• Create and maintain user documentation such as job aids, quick-reference guides, and FAQs to empower Crewmembers and improve user adoption. Partner with JSX Learning & Development to support training sessions, classes, and webinars related to Workday system usage
• Administer security group assignments and user access within Workday, ensuring compliance with internal policies, data governance standards, and confidentiality requirements
• Collaborate with Corporate Soul, Payroll, Finance, IT, and other business stakeholders to identify opportunities to improve existing configuration, reporting, and HR technology processes

Why You'll Love This Role:

• Shape How We Work: Help improve the systems and processes that support Crewmembers across JSX.
• Turn Data Into Action: Build reports and dashboards that give leaders the information they need to make confident decisions.
• Be the Go-To Partner: Serve as the HR Technology Business Partner for your assigned departments, learning how each team works and making sure Workday supports them.
• Work Across the Business: Partner with Corporate Soul, Payroll, IT, department leaders, and vendors on practical solutions.
• Grow Your Career: Gain hands-on Workday experience while building technical skills and learning from the Sr Analyst.

What Makes a Successful Associate Analyst, HR Technology?

We're looking for someone who is:

• Curious and Analytical: You enjoy digging into data, spotting patterns, and turning what you find into practical solutions.
• Collaborative: You build strong relationships and communicate clearly with technical and non-technical stakeholders.
• Systems-Minded: You are eager to learn how configuration, security, reporting, and business processes work together.
• Detail-Oriented: You protect data integrity, document your work, and test changes thoroughly.
• Proactive: You ask questions, raise issues early, and follow through on solutions.
• Adaptable: You stay effective as priorities, technology, and business needs evolve.
• Service-Focused: You take pride in being a responsive first point of contact and helping Crewmembers get answers.

Required Experience:

• Associate degree or higher in Information Systems, Computer Science, IT, Analytics, or a related field, or equivalent experience
• HR analyst background with 1–2 years of experience in HR principles, HRIS, and HR technology implementations
• Strong analytical, reporting, and problem‑solving skills
• General knowledge of HR practices and policies
• Ability to thrive in a fast‑paced, evolving environment and adapt to changing priorities
• Excellent organizational and time‑management skills with strong attention to detail
• Strong interpersonal, communication, and customer service skills when working with both technical and non‑technical users

Preferred Experience:

• Experience in the aviation or transportation industry.
• Workday Pro Certifications preferred (HCM, Payroll, Security, Reporting)
• Experience with Workday

Basic Requirements:

• Intermittent physical activity, including bending and reaching, and the ability to work for prolonged periods while seated.
• Ability to occasionally lift 5 to 20 pounds.
• Ability to travel up to 25%.

Benefits & Perks:

Health Benefits: New Crewmembers become eligible for coverage on the first of the month following their start date, with medical plans beginning at just $110 per month. JSX provides 100% employer-paid dental and vision coverage, up to $2,100 annually in HSA contributions, and short-term and long-term disability coverage at no cost.

Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic and international airlines for you and your qualifying immediate family.

401(k) Match: Receive a 50% match on the first 8% you contribute.

Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.).

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Compensation Range:

$60,700.0 - $74,400.0

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.