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Smiths Detection Group

Produces trace-detection sensors for security

Customer Services Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

  • A professional qualification in Business Administration or Engineering is required.
  • Five years of experience in similar roles and/or customer service is required.
  • General knowledge of English is preferred.
  • General knowledge of ISO 9001, ISO 14001, and OHSAS 18001 is preferred.
  • Knowledge of planning and customer service is required.
  • Knowledge of Lean tools and Six Sigma is preferred.
  • Proficiency with office software and advanced Excel is required.

Responsibilities

  • Ensure compliance with the Order Management (Planning) process as process owner in the SGI Order to Cash process.
  • Manage remittance processing, including obtaining goods receipts (GRs) from internal customers and requesting outstanding delivery documents from Operations.
  • Support Ecopetrol contracts for the Central and Northeast regions and Mexichem.
  • Address external customer requests concerning assigned sales orders and contracts.
  • Report, analyze, and follow up on KPIs, including OTD-BPD.
  • Provide administrative support to strategic Oil & Gas accounts.
  • Manage customer portals, including Siproe and SAP Ariba.
  • Attend and actively participate in meetings scheduled by the Customer Service area.
  • Lead 5S processes in the area.
  • Attend internal and external audits in accordance with the responsibilities of the role.
  • Maintain order and cleanliness in the assigned work area.

About the Company

Smiths Detection Group

Produces trace-detection sensors for security

Smiths Detection provides sensors and systems that detect weapons, explosives, and other contraband to improve global security. Its product lineup centers on trace and material-detection technology used in security screening—devices and integrated systems that scan for traces or signatures of dangerous materials and raise alerts for operators, often connected to data analysis and monitoring software. The company differentiates itself through its long corporate heritage, its integrated approach spanning detection hardware, software, and global service support, and by expanding capabilities via strategic acquisitions (notably Morpho Detection) and focused maintenance/refurbishment services through Med Graphix to extend the life of deployed equipment. The goal is to help governments and organizations protect people and assets by delivering reliable detection solutions and ongoing lifecycle support that keep security gear operating over time.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$2.6B
Headquarters
London, United Kingdom
Founded
1950

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