JFrog

Artifact repository and supply chain security

Technical Success Manager

Customer SuccessPosted on Nov 10

Full-timeLondon, UKNo salary listed

About the Job

Requirements

A Bachelor's or Master's degree in Technology or business/management is required.
At least 7 years of professional experience is required; experience in customer success management, relationship management, delivery management, consulting, or enterprise delivery is preferred.
At least 3 years of experience in the software industry is required; experience in SaaS companies is preferred.
Ability to liaise effectively with customers and regional teams or leadership is required.
Ability to deliver technical presentations effectively is required.
Flexibility in working hours to accommodate global presence is required.
Ability to travel occasionally to visit customers in person in France is required.
Native French proficiency in reading, writing, and speaking is mandatory.
Fluent English proficiency in reading, writing, and speaking is mandatory.

Responsibilities

Serve as the customer's trusted advisor.
Focus on customers' ongoing interactions with JFrog, lifetime value, and associated NPS and CSAT scores.
Assist customers in creating adoption and rollout plans to support successful embedding of the JFrog Platform.
Support the JFrog Sales team by focusing on customer strategy and ensuring the platform helps customers achieve their goals, enabling the account manager to support customers and complete renewals and upsells on time.
Formulate and deliver projects with JFrog customers according to agreed timelines.
Work with Solution Engineering and Professional Services teams to ensure customers complete projects successfully and on time.
Monitor customer health and perception of the JFrog brand by developing expertise in platform health.
Communicate technical knowledge and operational best practices to customers and help them maintain a healthy platform.
Act as the first point of escalation.
Develop a full understanding of the JFrog Platform, including its value proposition and sales messaging, and out-of-the-box reporting where needed.
Plan and execute customer success journeys.
Maintain continuous communication and working relationships with customers.

Desired Qualifications

Experience in customer success management, relationship management, delivery management, consulting, or enterprise delivery is preferred.
Experience in SaaS companies is preferred.

Hybrid role (3 days in the office, 2 days remote), based in our London office at HYLO, 103–105 Bunhill Row, London EC1Y 8LZ.

At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey?
We’re looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers, focusing on three aspects:

Accelerate adoption of JFrog products and value realization
Explore new opportunities for expansion by understanding the scope of customer use cases
Enhance customer loyalty

As a Technical Success Manager at JFrog you will…

Be the customer’s trusted advisor
Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
- By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the JFrog Platform, including:
- The value proposition and sales messaging
- Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship

To be a Technical Success Manager at JFrog you need...

Bachelor’s/Master's Degree in Technology or business/management
7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
3+ years of experience in the software industry, preferably in SaaS companies
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Occasional travel to visit customers in person in France
Native French speaker - Mandatory (read/write/speak)
Fluent English - Mandatory (read/write/speak)

About the Company

JFrog

Artifact repository and supply chain security

JFrog provides an end-to-end platform for managing and securing the software supply chain, with Artifactory serving as a universal repository for binaries, packages, and containers. Developers use the platform to automate builds, store artifacts, and feed CI/CD pipelines, with support for cloud or on-premises deployments and built-in security features. It differentiates itself by offering a single, universal repository that handles many package types and integrates with DevSecOps tools, plus a free open-source Artifactory option and enterprise-grade subscriptions. The goal is to help organizations securely automate and scale software delivery through centralized artifact management and continuous software supply-chain security.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Sunnyvale, CA
Founded: 2008

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