Operations Specialist

Job Description:

As an Operations Specialist in the Client Operations Group, you will primarily be responsible for the day-to-day execution of client tasks. The successful candidate will utilize their operational skills and knowledge to perform the day-to-day operations to meet the business objectives and requirements of client and project initiatives. Furthermore, the role requires the individual to possess a strong entrepreneurial spirit, be highly collaborative, express ideas readily, manage change fluidly, and influence and identify opportunities.

As necessary, you will be responsible for providing support to the Client Operations Manager during discussions between the MS leadership team, and the client for any initial KPI/KRI reporting, which may also include ad hoc changes to the KPI/KRI reporting. Additionally, you will be responsible for ensuring overall dashboard reporting is accurate and issued timely (for your clients). The ability to identify risks and manage downward and upward communication and feedback is important.

Primary Responsibilities

Execute and complete day-to-day tasks per the business objectives and requirement of clients.

• Updating project documentation on a consistent basis and conveying them to management
• Partnering with Managed Services leadership to design the structure of a project, its goals, and resource requirements
• Developing and managing project risks, contingency and mitigation plans
• Developing and managing new client and Full Time Employee onboarding procedures
• Understanding and building reporting tools per client and Managed Services leadership specifications.
• Involvement with forecasting, invoicing, and revenue estimates for Managed Services engagements.
• Contribute to COG business development and growth initiatives
• Helping identify new opportunities or opportunities to expand the overall operational support across client engagements, based on understanding of client's AML program and its operations and gathering and documenting appropriate information.
• Involvement in certain internal strategic initiatives across the COG, which includes standardization across project management and operating tasks. 

Required Qualifications

• BA degree
• Two to four years or more of operations and project management experience, with an understanding of workflow requirements as they pertain to areas such as transaction monitoring, AML policies and procedures, KYC, EDD and AML independent testing.

• Ability to lead projects, develop timelines, coordinate project teams and implement action items during a project's life.
• Ability to exercise project management skills to effectively manage scope, budget, and timelines on internal and external projects.
• Ability to identify and manage prompt resolution of potential risks and issues while managing business objectives and requirements.
• Proficiency with Microsoft Office suite, Teams, SharePoint
• Preferred Qualifications:
• Professional Certification
• Strong knowledge of banking industry and related regulations and laws.
• Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities

Preferred Qualifications:

• Professional Certification.
• Strong knowledge of banking industry and related regulations and laws.
• Subject matter knowledge:
  • Fraud and/or sanctions experience;
  • Payments and/or Fintech experience; and
  • Understanding and/or knowledge of AML regulations.
• Strong entrepreneurial spirit, highly collaborative, and able to express ideas readily, manage change fluidly, and influence and identify opportunities.
• Experience with and understanding of artificial intelligence (AI) tools, including Microsoft Copilot, and how they can be applied to improve operational efficiency, reporting, and project documentation

AI Screening Notice

AML RightSource may use AI tools to support candidate screening; however, all hiring decisions are made through human review.

Equal Opportunity Employer & Accessibility

AML RightSource is an Equal Opportunity Employer and we welcome diversity in the workforce. All qualified applicants will receive consideration for employment without discrimination. We are committed to providing accommodations to individuals with disabilities throughout all aspects of the recruitment process. If you require accommodation to participate in the recruitment and selection process, please email [email protected] or discuss your needs when contacted for an interview.

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