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Advanced Urology Institute

Urology care across Florida

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Full-TimeUpdated on 10/7/2026
No salary listed
Junior, Mid
Panama City, FL, USA
In Person

About the job

Requirements
  • A high school diploma or equivalent is required.
  • A minimum of 2-3 years of customer service experience is required.
  • The role requires proficiency with computer programs and applications, including Microsoft Office, and experience navigating electronic medical records.
  • The role requires the ability to answer multiple incoming telephone calls, maintain organized work, manage multiple deadlines, work independently, perform mathematical tasks, and follow established office routines and policies.
  • The role requires knowledge of medical terminology and basic knowledge of health insurance products, including HMO, PPO, HSA, commercial insurance, and Medicare.
  • The role requires the ability to navigate online health insurance portals to verify benefits.
  • The role requires adherence to OSHA, HIPAA, and CMS compliance guidelines, including Parts C and D general compliance and Fraud, Waste, and Abuse requirements.
  • The role requires compliance with human resources confidentiality standards.
  • The role requires the physical ability to carry, push, pull, and lift the stated weights and frequencies.
Responsibilities
  • Act as a resource to patient services staff by providing guidance on complex issues and concerns.
  • Participate in problem solving and identify improvement opportunities.
  • Welcome and greet patients and visitors in person and over the phone.
  • Register new patients and update existing patient demographics by collecting personal and financial information, including copayments and insurance cards.
  • Collect outstanding patient balances.
  • Obtain referrals and authorizations when required.
  • Scan incoming faxes, consents, reports, and other patient information into patient charts.
  • Generate daily batch transmittal reports.
  • Facilitate patient flow by notifying providers or medical staff of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
  • Schedule follow-up services and office visits, and schedule surgery, diagnostic, and imaging services as needed while ensuring required authorizations are obtained.
  • Respond to inquiries from patients, prospective patients, and visitors.
  • Maintain medical office supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
  • Protect patient confidentiality and secure protected health information by following stated security practices.
  • Complete proper handoffs of responsibilities after tasks are completed.
  • Meet established attendance criteria and begin work promptly for assigned shifts.
  • Maintain accurate and complete medical records.
  • Support billing by completing charge entry within 48 hours and ensuring procedures are documented and billed.
  • Perform other position-related duties as assigned.
Desired Qualifications
  • Experience in a medical office, specifically urology, is preferred.
  • Basic knowledge and understanding of Current Procedural Terminology procedure coding and International Classification of Diseases, 10th Revision diagnostic coding are preferred.
  • Some college work is preferred.

About the company

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Advanced Urology Institute

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Advanced Urology Institute is a physician-led urology practice serving patients through more than thirty locations across Florida. Its clinicians diagnose and treat urinary, reproductive and related conditions, including prostate disease, kidney stones, cancers, incontinence and men's and women's health concerns. Services also include imaging, laboratory work, procedures, surgery and selected clinical research. The organization combines regional medical groups and specialty resources, providing coordinated outpatient urologic care rather than functioning as a general hospital or health-information website.

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