Desktop Engineer - macOS

Key Tasks & Responsibilities

System Administration & Engineering

• Perform daily configuration, administration, and operation of macOS-based desktop and client/server systems.
• Engineer, build, and maintain standardized macOS images, configurations, and profiles.
• Optimize system performance, resource utilization, and endpoint stability.
• Conduct system capacity analysis and planning for macOS environments.
• Implement and maintain system configurations in accordance with organizational standards and policies.
• Provide Tier 3 support for complex macOS system issues.
• Troubleshoot advanced hardware, software, operating system, and performance issues.
• Support enterprise applications and integrations within macOS environments.
• Perform root cause analysis and implement long-term solutions for recurring issues.

Desktop Engineering & Endpoint Management

• Design, deploy, and manage macOS desktop environments using enterprise tools (e.g., JAMF, Intune, or equivalent).
• Develop and maintain deployment workflows, automation scripts, and configuration profiles.
• Manage patching, updates, and compliance baselines for macOS endpoints.
• Ensure endpoint compliance with security policies and organizational standards.
• Support application packaging, testing, and deployment for macOS systems.

User Support & System Access

• Provide assistance to users in accessing and effectively using business systems on macOS devices.
• Support identity and access management processes (e.g., Active Directory, Azure AD integration).
• Ensure proper configuration of user environments, permissions, and security settings.
• Collaborate with support teams to improve user experience and system usability.

System Monitoring & Maintenance

• Monitor system performance, logs, and alerts to ensure optimal operation.
• Perform proactive maintenance, including patching, updates, and system health checks.
• Support backup, recovery, and endpoint security measures as required.
• Ensure compliance with IT security policies, standards, and regulatory requirements.

Documentation & Reporting

• Develop and maintain documentation for system configurations, processes, and procedures.
• Document engineering standards, deployment methods, and troubleshooting guides.
• Prepare reports related to system performance, utilization, and capacity planning.
• Ensure adherence to change management and configuration management processes.

Collaboration & Support

• Work closely with system administrators, network engineers, security teams, and Help Desk staff.
• Support enterprise deployments, upgrades, and infrastructure initiatives.
• Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel.
• Participate in continuous improvement initiatives and technology evaluations.

Required Skills & Competencies

• Advanced knowledge of macOS operating systems and Apple hardware
• Experience with endpoint management and mobile device management (MDM) tools
• Strong understanding of system administration, configuration management, and automation
• Experience integrating macOS with enterprise services (e.g., Active Directory, Azure AD)
• Ability to optimize system performance and conduct capacity planning
• Strong analytical and troubleshooting skills
• Excellent communication and customer service skills

Preferred Qualifications

• Experience with scripting (e.g., Bash, Python)
• Experience in federal or government IT environments

Work Environment

• Office and/or customer-site environment
• May require on-call support or after-hours maintenance activities 
• May involve physical handling of IT equipment 

Education & Experience

Education

• Bachelor’s degree in Information Technology, Computer Science, or related field
  (or equivalent experience)

Experience

• 5+ years of experience in desktop engineering, system administration, or enterprise IT support
• Experience supporting macOS in enterprise environments
• Experience with macOS endpoint management tools (e.g., JAMF, Intune)

Certifications

• Apple certifications (e.g., Apple Certified Support Professional – ACSP, JAMF certifications)
• ITIL certification preferred.

Security Clearance

• Applicants must be able to obtain a Public Trust clearance