Services Production Leader

Job Description Summary

We are seeking a highly skilled and proactive Senior Service Shop Fulfillment Manager to join our team. In this role, you will oversee the full lifecycle of repair projects, ensuring smooth operations in our service shop while providing daily service reports to the project team and our customers. You will coordinate internal and external resources, manage customer expectations, and ensure timely, cost-effective repairs. The ideal candidate is an experienced leader with a strong technical background, exceptional communication skills, and a passion for process optimization and customer satisfaction. This position covers Steam Turbine Rotor repairs and Generator Rotor Repairs.

Job Description

Roles and Responsibilities

• Daily Repair Reports: Write and manage comprehensive daily repair reports, detailing the status of ongoing projects, resource allocation, and key milestones.
• Customer Communication: Act as the primary point of contact for customers, providing regular updates on repair status, cost estimates, cycle times, and project timelines. Resolve customer concerns and manage expectations effectively.
• Internal Communication of Need Dates: Effectively communicate project deadlines and resource needs with internal teams to ensure the availability of parts, personnel, and equipment in line with customer timelines.
• Detailed Scheduling with Microsoft Project: Use Microsoft Project to create, maintain, and update detailed project schedules for both repair and production activities. Monitor project timelines, resource allocation, and adjust schedules as needed to keep projects on track.
• Quoting and Estimating: Provide accurate and timely quotes for repair services, including cost breakdowns and expected completion dates. Collaborate with project team to ensure clarity on repair requirements and timelines.
• Project Coordination: Coordinate internal and external resources (e.g., technicians, contractors) to ensure all necessary components and labor are available for timely completion of repair projects.
• Customer Site Visits: Occasionally visit customer sites to assess repair needs, gather requirements, and provide on-site support.
• Repair Shop Workflow Management: Work with cells to ensure effective level-loading of repair projects, especially during peak or outage months. Balance workload and resource allocation to minimize downtime and maximize efficiency.
• Problem Solving & Escalation: Identify and address operational challenges, customer concerns, and technical issues promptly. Work collaboratively with the team to resolve complex repair challenges.
• Inventory & Parts Management: Collaborate with the procurement team to ensure a steady supply of parts and materials. Manage inventory to avoid bottlenecks and ensure repairs are completed without unnecessary delays.
• Resolve Priority Conflicts:  Resolve  conflicts in priorities that arise between key jobs
• Continuous Improvement: Lead process improvement initiatives to optimize repair shop operations, reduce cycle times, and improve overall service delivery. Implement best practices to enhance productivity and customer satisfaction.
• Seasonal Planning: Develop strategies for leveling the repair shop’s workload during peak and outage months. Plan and allocate resources accordingly to prevent bottlenecks and optimize throughput during busy periods.
• Cross-functional Collaboration: Work closely with other departments (e.g., sales, procurement, logistics) to ensure alignment on repair priorities, customer deadlines, and resource needs.
• Lean: This position may participate in the establishment of improved services / repairs bays and workstations consistent with Lean Principles
• Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.

Required Qualifications

• Bachelor’s degree or Associates degree from an accredited university or college AND a minimum of 2 years of experience in people leader role in a heavy industrial manufacturing
• High Level of organizational ability – experience and ability to coordinate the details of many projects at the same time
• Outstanding verbal and written communication skills – act as a direct line of communication with project managers, customers, and shops
• Outstanding Project Management skills

Desired Characteristics

• Proven leadership roles in a heavy industrial manufacturing environment
• Two or more years’ experience or product Knowledge in Field Repair environment and field wind knowledge.
• Prior experience as an Ops Leader, quality process engineer, manufacturing engineer, or production leader in field assembly or repairs
• Strong communication and conflict resolution skills
• Ability to inspire ownership and ongoing support for team objectives.
• Ability to manage multiple priorities under tight deadlines.
• Strong attention to detail and accuracy
• Ability to bring assignments to a successful completion.
• Ability to anticipate customer needs and ensure that they are met.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.

The base pay range for this position is $ 103,100.00 - 137,400.00 Annual.  The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 15% performance bonus/variable incentive compensation/equity. ​

This posting is expected to close on November 27, 2024, or thereafter.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Benefits Available to You

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.  Click here to learn more:  https://jobs.gecareers.com/global/en/diversity-at-ge

About GE Gas Power

GE Gas Power engineers cleaner, more accessible energy that people depend on, powering growth and prosperity for people everywhere. Our leading technologies produce a third of the world’s electricity thanks to our talented people, who make gas work for our customers, stakeholders and the world. Through relentless innovation and continuous partnership with our customers, we are building the energy technologies of the future and providing the cleaner, more efficient power people depend on today.

Additional Information

For candidates applying to a U.S. based position, the pay range for this position is between $104,600.00 and $174,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on October 22, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.