Equipment Maintenance, General Maintenance & Repair
About the job
Requirements
A high school diploma or equivalent is required.
Attention to detail is required.
Essential mechanical and technical skills are required.
The candidate must have hand tools essential for the assigned work.
A valid state driver's license is required.
Good health and physical mobility are required.
The candidate must maintain a professional appearance and a positive attitude toward customers.
The candidate must be able to communicate effectively both verbally and in writing.
Organizational and computer skills are required.
The candidate must be team-oriented, self-motivated, and process-driven.
The candidate must be able to operate all equipment sold by the dealership.
The candidate must be able to pass a pre-employment background and drug screening.
The candidate must be able to work an average of 40–50 hours per week, including varied shifts such as weekends, nights, days, and holidays.
The candidate must be able to stand and walk for 8–10 hours, navigate tile, carpet, and stairs, lift up to 100 pounds safely, operate production-related vehicles and equipment, and bend, squat, twist, and work in confined spaces.
Responsibilities
Perform mechanical repairs on boats in the marine industry.
Keep manufacturer boat and engine certifications up to date.
Perform diagnostic procedures and diagnose and repair boats brought in for service in a timely and professional manner.
Inspect each vessel and trailer for overall condition, safety concerns, and recommended additional services, and report findings to the Service Writer.
Confirm that approved work is included on the work order before beginning service, and communicate diagnoses, needed repairs, cost estimates, and additional repairs to the Service Writer.
Complete assigned work safely and efficiently, documenting and communicating any additional work needed.
Complete required paperwork and computer or database entries, including legible work-order remarks, warranty-parts documentation, return-parts documentation, the three Cs—concern, cause, and correction—and time tracking.
Follow service-department policies and procedures for work orders, inspections, invoicing, and related processes.
Meet or exceed flat-rate time allowances and communicate delays to the Service Advisor.
Follow company safety policies for tools, equipment, and vehicles.
Maintain dealership tools and equipment in good working order and keep the workspace clean and safe.
Stay current on manufacturer service bulletins.
Return warranty parts promptly and tag them properly.
Tag all boats and equipment properly.
Use vendor support, technical manuals, service bulletins, and training materials.
Submit complete parts requests to the Parts Department with all unit information.
Quality-check every repair.
Remove tools, rags, and other materials after completing work, clean while working, and alert the detail team to issues requiring attention.
Assist the Service Advisor in explaining work to customers and obtaining explanations of customer concerns when communication is difficult.
Return paperwork, keys, and the unit to the proper location when finished.
Inform management of broken, damaged, worn, or dangerous conditions, parts, or equipment.
Repair units correctly the first time to support customer satisfaction.
Submit work-improvement suggestions to the Service Manager.
Attend training and seminars as needed to remain current on service procedures.
Maintain at least one mechanical certification for dealership vendors.
Perform other related duties and tasks assigned by the supervisor.
Description
Marine Industry Mechanical Repairs
Keep Manufacturer Boat and Engine Certifications up to date
Treat all customers and coworkers with the courtesy and the respect they deserve
Performing proper diagnostic procedures. Diagnose and properly repair boats brought in for service in a timely, professional manner
Proactively looking for value-added service that can increase the hours per repair order and keep the unit in top condition. Inspect overall condition of each vessel and trailer, reporting any safety concerns or recommended additional service items to the Service Writer
Ensure the service work performed completes the work order and work is approved prior to beginning. Advise service writer of diagnosis, needed repairs, cost estimate, and other repairs needed
Complete all work tasks assigned as safely and efficiently as possible. Documenting and communicating any additional work needed.
Complete all required paperwork or computer/database entries for job assigned, making all necessary remarks legibly on the work order, warranty parts, return parts, etc. Providing clear documentation of service in the form of the 3 C’s (concern, cause, and correction) and time tracking.
Follow all service department policies and procedures for work orders, inspections, invoicing, etc.
Meet or exceed flat rate time allowance communicating any delays with the advisor
Strictly adhere to all company policies regarding safety, use of tools, equipment and vehicles
Maintain dealership tools and equipment to ensure good working order and keep a clean, safe work space
Stay current on manufacturer service bulletins
Returning warranty parts promptly and properly tagging
Properly tag all boats & equipment
Utilize vendor support, tech manuals, service bulletins, and training materials.
Submitting a complete parts request to the parts department with all unit information.
Quality checking each repair.
Removing all tools, rags, etc.
Cleaning as you work and alert detail to any issues they need to address.
Assisting the Service Advisor in explaining work to customers or getting an explanation of customer’s concern when communication is challenged.
Returning all paperwork, keys, and unit to the proper place when finished.
Informing management of any broken, damaged, worn or dangerous conditions, parts, or equipment.
Striving for 100% customer satisfaction through fixing things right the first time.
Submit suggestions for work improvements to Service Manager
Attend training and seminars as needed to stay current on service procedures
Other tasks as assigned by supervisor
Maintain at least one (more are welcomed) mechanical Certification for our vendors.
Performs other related duties as required or assigned
Schedule Requirements and Physical Demands:
Able to work an average of 40-50 hours per week.
Able to work a variety of shifts, which include weekends, nights, days, and holidays.
Able to walk and stand on your feet 8 to 10 hours at a time.
Able to walk on tile, carpet, and up and down stairs.
Able to lift up to 100 lbs using proper safety procedures
Able to safely, responsibly and competently operate all vehicles and equipment related to Production.
Able to bend, squat, twist, and be in confined spaces.
Requirements
A high school diploma or equivalent
Attention to detail
Must have essential mechanical and technical skills
Must have hand tools essential for the type of work assigned
Have a valid state driver’s license
Good health and physical mobility
Professional appearance and positive attitude to all customers
Ability to communicate at a high level, both verbally and in writing
Organizational and computer skills are required for the position
Be team-oriented, self-motivated, and process driven
Ability to operate all equipment sold by the dealership
Ability to pass a pre-employment background/drug screen