Reservations Intern

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

About the role 

The Reservations Intern supports the Reservations Department in managing guest bookings and ensuring seamless communication throughout the reservation process. This role offers valuable hands-on experience in guest relations, hotel systems, and operational coordination within a luxury hospitality environment. Working closely with the Reservations team, the intern helps deliver a service experience that reflects the high standards and personalization that define Four Seasons. 

What you will do 

• Verify Assist in processing guest reservations accurately and efficiently. 

• Communicate with guests via phone, email, and other platforms to confirm, modify, or cancel bookings. 

• Provide guests with information on rates, room categories, and available promotions. 

• Assist the Reservations team with the completion of daily reports 

• Support the management of reservation systems, ensuring all data is entered and updated correctly. 

• Collaborate with other departments to facilitate smooth coordination and ensure all guest preferences are met. 

• Assist with daily inventory checks and identify discrepancies or booking issues. 

• Maintain confidentiality and professionalism in all guest communications. 

• Learn the core principles of luxury guest service and reservation management. 

What you bring 

• Education: Student currently pursuing a degree in Hospitality, Tourism, or a related field.  

• Passion: Genuine enthusiasm for guest service and curiosity about the hospitality industry. 

• Communication: Clear written and verbal communication skills, in English and Spanish. 

• Attention to detail: Accuracy in handling reservation data, guest preferences, and system updates. 

• Organization: Ability to multitask effectively in a fast-paced environment while maintaining high service standards. 

• Proactivity: Positive, problem-solving mindset with a willingness to take initiative and learn. 

• Teamwork: Ability to collaborate with multiple departments to ensure a smooth guest experience. 

• Flexibility: Availability to work varying shifts, including mornings, evenings, weekends, and holidays. 

• Professionalism: Positive attitude, reliability, adaptability, a strong sense of responsibility and a proactive work attitude. 

• Legal right to work in Spain.  

Degree: Currently enrolled in Hospitality, Tourism, Business Administration, or a related field. 

Languages: Fluency in both written and spoken English and Spanish.  

 
What we offer:  

• Competitive Salary, wages, and a comprehensive benefits package. 

• Excellent Training and Development opportunities. 

• Complimentary Accommodation at other Four Seasons Hotels and Resorts. 

• Complimentary Dry Cleaning for Employee Uniforms. 

• Complimentary Employee Meals. 

• Discounts at our hotel restaurants. 

• Discounts on local services. 

• Possibility of shared accommodation (at a reduced cost) and free transportation to work. 

• Mental Health Support: 24/7 access to professional and confidential psychological assistance. 

Schedule & Hours: Internship contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).