Guest Environment Expert - Housekeeper

POSITION SUMMARY

The Housekeeping Employee is responsible for the uncompromising levels of cleanliness found in all areas of the hotel, ensuring our guests experience a warm, relaxed yet refined ambience during their stay.  Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds, fold terry and clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).  Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

The ideal candidate will have:
•   Previous experience in Housekeeping (At least 1 year of related work experience in luxury Hotels, Residences and/or Condos is required)
•   Customer Service & detailed Oriented
•   Able to multi-task in a fast phase environment   
•   Good communication and listening skills
•   Dependable and flexible for any last minute request.
•   Must provide high standards of cleanliness at all times
•   Ability to lift 35 pounds without assistance and move, pull and/or push above 50 pounds with assistance of others and/or equipment.
•   Able to work in any shifts including weekends and holidays
•   Excellent communication skills and understanding the importance of engaging with guests, residents, and owners.

Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.

No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.