Workplace Change Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role purpose: The Workplace Change Manager will establish and lead an APAC Workplace Change Management Center of Excellence (CoE) to standardize and enhance change enablement across APAC site moves. The objective of this role is to create a consistent experience, reduce duplicated effort, and clarify change ownership across projects. This role will lead a CoE that provides structure, methodology, templates, quality control, and oversight, while project and delivery teams execute implementation. The CoE will operate through two parallel workstreams:

• Build a controlled library of standardized change collateral within the first 90 days.
• Deliver change support mapped to each site’s location, timeline, resource requirements, and language needs.

At JLL, we are committed to helping our people achieve their ambitions by enabling them to explore new opportunities, build expertise, create long-term careers, and succeed through inclusion. We value what makes each of us unique and help our people find a place where they can belong.

The Workplace Change Manager is accountable for the CoE methodology, governance, and execution support across six change management stage gates and tier-based engagement. The role will establish the APAC change framework, including T1-T4 tiering, intake, stage gate governance, and quality control processes. It will also drive the creation and maintenance of a controlled collateral library and leadership cascade materials, while supporting project teams with scalable, high-quality change delivery across multiple locations and languages. This role requires a structured and process-minded leader who can standardize effectively without slowing delivery, and who can coach and enable local teams while maintaining strong quality oversight.

Key responsibilities

• Establish the APAC change framework, including T1-T4 tiering and the six-gate methodology, with clear intake, tiering, gate approvals, and quality control.
• Build and maintain the collateral library and leadership cascade pack by rebuilding existing APAC assets into a controlled library containing templates, worked examples, completion instructions, readiness checklists, and a lessons learned bank with quarterly updates.
• Deliver change support aligned to the project pipeline, including engagement planning, content production, cascade and readiness activities, runbook execution, hypercare, handover, and local translation and quality assurance.
• Provide daily communications enablement by standardizing event collateral, newsletter templates, workplace signage, and monthly reporting templates, while also providing oversight and quality control for employee-facing communications and campaigns.
• Lead stakeholder alignment and readiness cadence with WPx, PMO, and D&C to help ensure leadership alignment and employee readiness are addressed consistently.
• Manage specialist or external SME engagement by exception where complexity requires additional support, such as high leadership visibility, phased moves, or compressed timelines, under central governance.

Required qualifications

• Proven experience leading APAC regional change delivery and communications across workplace moves and multi-stakeholder programs.
• Strong experience operating in a model where a central CoE provides structure and projects execute delivery.
• Demonstrated capability in building reusable toolkits, templates, and structured approaches, and driving adoption across distributed teams.
• Strong communications capability, including employee-facing messaging, campaign support, senior stakeholder engagement, approval management, and quality control.
• Strong program management discipline, including intake management, tiering, gate-based governance, readiness checkpoints, and hypercare handover.
• Ability to work across multiple locations, timelines, and language requirements with a high level of consistency and control.

Preferred qualifications

• Experience establishing or scaling a Center of Excellence in change management, communications, or transformation delivery.
• Experience supporting workplace transformation, relocation, or site move programs within a complex regional environment.
• Familiarity with structured governance models and quality assurance practices in change delivery.
• Ability to balance process discipline with practical execution in fast-moving environments.
• Experience coaching local or delivery teams while maintaining centralized standards and oversight.

Location:

On-site –Bengaluru, KA, Hyderabad, TS, Mumbai, MH, Noida, UP, Pune, MH

Scheduled Weekly Hours:

48

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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