Fund Services - Executive Director, COO

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley provides an excellent opportunity to build a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Key Responsibilities

1. Business Strategy & Execution

• Partner with the Business Head and senior leadership team to define and execute the business strategy and operating agenda.
• Translate strategic priorities into clear initiatives, milestones, accountabilities and measurable outcomes.
• Maintain oversight of the portfolio of business priorities and ensure effective execution across multiple workstreams.
• Provide structured analysis and recommendations to senior leadership to support key business decisions.
• Ensure leadership remains focused on the highest-value strategic and operational priorities.

2. Operating Model & Organizational Effectiveness

• Lead the ongoing development and improvement of the business operating model.
• Assess organizational structures, processes, governance and resource deployment to improve efficiency and scalability.
• Strategic optimization of processes.
• Ensure operating structures remain aligned with changing business priorities, regulatory expectations and client requirements.

3. Risk, Controls & Regulatory Management

• Promote a strong risk and control culture across the BU.
• Maintain oversight of significant control issues, remediation programmes and management actions relevant to the business.
• Ensure transformation and strategic initiatives incorporate appropriate risk and control considerations from inception.

4. Transformation & Change

• Lead or oversee major strategic, operational and transformation programmes.
• Drive simplification, automation, digitization and process improvement opportunities.
• Partner closely with Technology and BU team to align investment priorities with business requirements.
• Challenge existing processes and operating practices and encourage innovative approaches to improving business performance.
• Ensure changes are implemented sustainably and benefits are appropriately tracked.

5. Management Information & Performance

• Develop a comprehensive view of business performance across financial, operational, risk, client and people indicators.
• Establish meaningful KPIs and management information to support leadership decision-making.
• Identify emerging performance trends, execution gaps and areas requiring senior management intervention.
• Improve the quality, consistency and effectiveness of executive management reporting.
• Ensure senior leaders receive concise, decision-oriented information rather than purely activity-based reporting.

6. Senior Stakeholder Management

• Act as a trusted partner to the Business Head and senior leadership team.
• Navigate complex stakeholder environments and build alignment across teams with different priorities.
• Represent the COO organization in senior governance and management forums.
• Provide constructive challenge while maintaining strong working relationships.

7. Leadership & People Management

• Lead and develop a high-performing COO / Business Management organization.
• Establish clear accountability, objectives and performance expectations across the team.
• Develop succession plans and strengthen leadership capability within the function.
• Create an inclusive environment that encourages collaboration, challenge and continuous improvement.
• Build capability across strategy execution, governance, financial management, transformation and business management.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.