Full-Time

Tax Manager

Confirmed live in the last 24 hours

Intercom

Intercom

1,001-5,000 employees

Customer communication platform for businesses

Data & Analytics
Consumer Software
Enterprise Software

Compensation Overview

$153k - $177.8kAnnually

+ Corporate Bonus + Restricted Stock Units (RSUs)

Senior

San Francisco, CA, USA

Hybrid working policy requires in-office presence at least two days per week.

Category
Tax Accounting
Accounting
Requirements
  • 5+ years of multinational corporate tax experience in either (both highly desired): Tax Accounting & Compliance (ASC 740 or IAS 12), Indirect tax (VAT/GST/Sales Tax)
  • Professional qualification (CPA, ACA, ACCA, or equivalent), preferred
  • Strong organizational skills
  • Collaborative self-starter
  • Growth mindset
  • Ability to effectively communicate with both tax and non-tax stakeholders
  • Attention to detail
Responsibilities
  • Work closely with our third-party tax service providers to ensure timely completion of tax accounting and compliance requirements across all jurisdictions
  • Manage global indirect tax filings with a focus on accuracy and timeliness, while implementing improvements to mitigate compliance risks
  • Collaborate with FP&A team to develop and maintain accurate tax expense forecasts and estimates
  • Coordinate with various stakeholders to identify, document, and claim tax incentives in a timely and accurate manner
  • Support additional initiatives as they arise, including tax audits, new product launch research, and process improvement projects

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integrated approach, combining multiple communication tools and analytics to enhance customer experience and measure the effectiveness of engagement strategies. The goal of Intercom is to help businesses improve their customer relationships and streamline their communication processes.

Company Stage

Series D

Total Funding

$234.2M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

9%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Intercom's recent $125 million Series D funding round at a $1.2 billion valuation indicates strong investor confidence and financial stability.
  • The platform's ability to serve a wide range of clients, from small startups to large enterprises, offers diverse opportunities for growth and career development.
  • Intercom's integrated approach to customer communication can lead to improved customer satisfaction and retention, making it a valuable tool for businesses.

What critics are saying

  • The competitive CRM market requires constant innovation to stay ahead, posing a challenge for Intercom to maintain its unique value proposition.
  • Dependence on subscription-based revenue means that economic downturns or budget cuts could impact client retention and revenue.

What makes Intercom unique

  • Intercom integrates live chat, email marketing, and customer support into a single platform, offering a seamless customer communication experience unlike many competitors who offer these services separately.
  • Their focus on personalized messaging and automation sets them apart in the CRM market, providing a more tailored customer interaction.
  • Intercom's robust analytics and reporting tools enable businesses to measure the effectiveness of their communication strategies, a feature that is not always comprehensive in competing platforms.

Help us improve and share your feedback! Did you find this helpful?

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.