Full-Time

Tax Manager

Posted on 11/22/2024

Intercom

Intercom

1,001-5,000 employees

Customer communication platform for businesses

Consumer Software
Enterprise Software

Compensation Overview

$153k - $177.8kAnnually

+ Corporate Bonus + Restricted Stock Units (RSUs)

Senior

San Francisco, CA, USA

Hybrid working policy requires in-office presence at least two days per week.

Category
Tax Accounting
Accounting
Requirements
  • 5+ years of multinational corporate tax experience in either (both highly desired): Tax Accounting & Compliance (ASC 740 or IAS 12), Indirect tax (VAT/GST/Sales Tax)
  • Professional qualification (CPA, ACA, ACCA, or equivalent), preferred
  • Strong organizational skills
  • Collaborative self-starter
  • Growth mindset
  • Ability to effectively communicate with both tax and non-tax stakeholders
  • Attention to detail
Responsibilities
  • Work closely with our third-party tax service providers to ensure timely completion of tax accounting and compliance requirements across all jurisdictions
  • Manage global indirect tax filings with a focus on accuracy and timeliness, while implementing improvements to mitigate compliance risks
  • Collaborate with FP&A team to develop and maintain accurate tax expense forecasts and estimates
  • Coordinate with various stakeholders to identify, document, and claim tax incentives in a timely and accurate manner
  • Support additional initiatives as they arise, including tax audits, new product launch research, and process improvement projects

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features needed, which makes it accessible to both small startups and large enterprises across different industries like technology and e-commerce. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

Company Stage

Series D

Total Funding

$234.2M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

11%

2 year growth

12%
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Simplify's Take

What believers are saying

  • Rising demand for AI-driven customer service boosts Intercom's chatbot offerings.
  • Omnichannel communication trends align with Intercom's multi-channel capabilities.
  • Remote work increases demand for Intercom's digital communication tools.

What critics are saying

  • Emerging startups offer similar solutions at lower prices, threatening market share.
  • Privacy regulations in the EU could impact Intercom's operations and reputation.
  • Competitors like Zendesk may outpace Intercom's AI-driven service advancements.

What makes Intercom unique

  • Intercom integrates live chat, email marketing, and support into one platform.
  • Intercom serves over 25,000 global organizations, including Atlassian and Amazon.
  • Intercom's platform supports over 600 million monthly active end users.

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Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

INACTIVE