All Accor

Global hotel management, franchising, loyalty program

Doorman/ Lobby Coffee Attendant

Dining, Bar & Counter Service +1Posted on Nov 10

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

Previous guest service experience is required.
A professional presentation is required.
Outstanding guest-service skills and sophisticated verbal communication skills are required.
Strong interpersonal and problem-solving abilities are required.
The candidate must be highly responsible and reliable.
The candidate must be able to work well under pressure in a fast-paced environment.
The candidate must be able to work cohesively as part of a team.
The candidate must be able to focus attention on guest needs while remaining calm and courteous.

Responsibilities

Welcome guests in the lobby and serve coffee or drinks as welcome drinks.
Maintain the lobby areas in good condition.
Provide friendly and courteous service, responding promptly to guest requests and inquiries.
Resolve guest complaints and requests, liaising with the relevant department to ensure immediate follow-up.
Know hotel rate codes, packages, segmentation, and discounts, and how to handle each.
Maintain continuous contact with hotel guests to ensure problems and complaints are handled efficiently and courteously.
Report unusual occurrences or requests to the manager.
Follow the hotel's accident prevention policies.
Maintain cleanliness and neatness of the front-office area.
Review the logbook, verify outstanding items, follow up on pending matters, and identify special assignments for the day.
Check hotel status, occupancy, functions, groups, and VIPs.
Check that departure details have been collected for the current day and the following day.
Communicate information needed by the next shift to support continued operations at the end of the shift or day.
Coordinate and share information with Front Office, Housekeeping, Food and Beverage, and especially the General Manager regarding MIPs and VIPs.
Review guest comments daily and contact guests when necessary and possible to take direct action.

Job Description

As a Doorman/ Lobby Coffee Attendant you will be responsible for providing excellent guest service and maintaining overall efficiency of set standards for the Guest Relations function.

Ensure to welcome all the guests in the lobby areas and serve coffee/drinks as welcome drinks
Ensure to always have the lobby areas in best conditions
Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
Maintain continuous contact with hotel guests to ensure that any problem or complaints are handled efficiently & courteously.
Report any unusual occurrences or requests to the manager.
Be aware of the hotel accident Prevention Policies.
Ensure the cleanliness and neatness of the front office area.
Review logbook, verify outstanding and follow up pending. Identify if any special assignment for the day
Check Hotel situation, occupancy, functions, groups, VIPs.
Check if all departure details for the day have been taken, as well as for the next day.
At the end of the shift or the day, he has to communicate all the information that the next shift has to know for the running of the operations.
Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.
Reviews Guest Comments daily and makes contact if necessary and possible with the guest for direct action.

Qualifications

Previous guest service experience required
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal communication skills
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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